Panda Express

If you choose to mobile order here, pack a snack and maybe a sleeping bag.

I placed my order at 11:40 AM with a pickup time of 11:54 AM. Cute. Adorable, even. I arrived at 12:03, waited 6 minutes in the drive-thru staring into the void, and finally went inside where a whole support group of pickup-order refugees were gathered. We were all bonded by the shared trauma of watching walk-in customers get their food instantly while our names sat on the screen like forgotten relics.

Speaking of the screen—it's alphabetical. ALPHABETICAL. So naturally, I thought, “Oh nice, an organized order queue!” No. It was just random names popping in and out like a glitchy slot machine, and somehow the newer names were fed before the folks standing there for 20+ minutes. My order was listed as “in progress” long enough for me to rethink several life choices.

To top it off, the drive-thru employee loudly announced she didn’t care that customers were upset, which… bold. Meanwhile, the order board was an hour behind, which pretty much sums up the vibe.

I finally got my food at 12:24 PM — a solid 30 minutes past the promised time — which is great if you’re on a lunch break and enjoy inhaling your meal like a competitive eater.

If Panda Express wants people to use their app, maybe don’t treat mobile orders like the last kid picked in kickball. Until then, walk-in seems to be the only safe option.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Orange Chicken Panda Cub Meal, Chow Mein, Honey Sesame Chicken Breast

So they got the new store on 29 it says they open at 10:00. But if you go in there they don't have no food ready. Also they could care less the customer service looks at you like you're doing something wrong for coming in there when it says they're open.

Had to find my wife a new job we have a 4 month year old. 10. Means 1030pm 14 hour shifts. Dont encourage this place. Glad she'll never go back. Yall can slave someone else:)

Atmosphere: 1

Food: 1

Service: 1

Jorge is excellent, give him a raise.

Atmosphere: 5

Food: 5

Service: 5

John was the best cashier I’ve ever met. He was so nice and very helpful with my questions as it was my first time at Panda Express. He truly made my experience wonderful

Atmosphere: 5

Food: 5

Service: 5

My food was cold and my rice was raw. Service was polite, but they are very slow so if you are in a rush to class you should go somewhere else.

Atmosphere: 3

Food: 3

Service: 1

SUPER DISAPPOINTED!
I had no idea there was a Panda in Athens now. I was so excited.
I ordered through Uber Eats.
Orange chicken and fried rice. Egg rolls, some Rangoon and for the first time trying the apple egg rolls.
What I received was Orange Chicken that was several hours old and mushy. Instead of rice, I got cabbage with a minimal amount of noodles in it. I am guessing this must be their version chow mein. The wonton, and grills were seriously overcooked and should never been served to anyone. To top it off, the food it it's entirety was a few degrees above room temperature upon arrival.
Between the order and the delivery, we paid over $50 for this slop. Never again. So angry. I tried calling the store. No answer. Wouldn't expect much else for any rendition of fast food in Athens. But I hoped. This is definetely a one and done. Don't bother.

Update. I have tried to contact this store several times about this issue. The phone usually just rings with no answer. So I tried this morning. I now got a recording saying it was not a working number, but then offering contact info for UGA?

Horrible customer service. I want a full refund with my delivery charge as well.

Food: 1

My friend one piece of broccoli and the server gave him a whole plate

The rice was not cooked and there was some type of string in my rice as well. The orange chicken and Beijing beef was cooked good. We got to do better.

Atmosphere: 3

Food: 2

Service: 4

I am neutral rating this Panda Express because my daughter and I went on Sunday and they were closed. However, hours of operation on Google show that they are closed on Saturday but open 12 to 6 on Sunday.

They use real chicken, that I can

Atmosphere: 5

Food: 5

Service: 5

Terrible service. Servers: do not know what food goes into what containers; do not know how to cut up teriyaki chicken; spill food when putting them into a bag; and do not know how to calculate item price. Never going back.

Atmosphere: 3

Food: 4

Service: 1

I had a $25.00 Gift card that I received from my kids on mother's day. I had went in to the one on the UGA campus. Ordered, and good was made for 2, and went to the counter to pay, and was told they did not accept gift cards. Why is my question? It's from your company. Why sell gift cards, if every store does not honor them. Bad business.

They used to be better at the service speed. There is one station that the male staff worked very slowly.. it did slow down the service significantly.

Since this is on the Tate center the speed of food really depends on the time you go. If you go close to main meal times especially lunch, you will have to encounter some long queues. But evenings and morning times seem ok.Regarding the food, it’s quite moderate in terms of the pricing since the portions are quite large. However the flavor is just average or a little bit above average than most campus food. The kung pao chicken and the bringing beef are the spicy items on it, and I found them to be just a bit above average spicy.Overall an okay place if you want to grab a quick bite, but if you’re not in a hurry there are many better places around especially in downtown for almost similar pricing.