My friend and I did a mobile order and we ordered slushies, burgers, and onion rings. The slushy and burgers were pretty good but the onion rings tasted like they were made in cinnamon batter and they were too sweet. I feel like I wasted my money because I couldn’t even finish them and I ate them with sauce.
Atmosphere: 3
Food: 2
Service: 4
Abbey Lioi
Great customer service! Great food and drinks! We got a corn dog, chili cheese tot, milkshake, and ocean water. All absolutely amazing, fresh, and tasty. This is a really good sonic!!! 5 stars!!
Atmosphere: 5
Food: 5
Service: 5
Mimi Smith
UPDATE: Talked with SONIC Customer Care. They added some semi free; By this and get this free, stuff of their choice to our account which quickly expired before we got a chance to even use them. They also were going to have the manager of the involved store to call me and he/she never did. So be aware that if SONIC makes a mistake on a pickup order, they get to keep the money UNLESS you drive all the way back and have them make it right. Since that would have been another 30 mile round trip, that was out of the question. We are done with SONIC unless they give us the $ back they stole from us.
Last night we made an online order for pickup around 9:30 pm. We had put our dog down due to illness and my husband had spent a couple of hrs burying him. Afterwards, and after such a long sad day, we were starving. We placed a Sonic order at the Lexington Rd Sonic in Athens, Ga. So my husband drives 15 miles to pickup the food order and they couldn't find it. Then they finally found it and supposedly prepared it. The food was 'okay'. And the burgers were really good. But we ordered condiments and a large mozzarella sticks that was $6.89 that we did not get. My husband was NOT going to drive another 30 mile round trip for the mozzarella sticks. So I called repeatedly so they could issue a refund. They would not answer. Then I called again this morning and they would not answer. So I then called Sonic customer service only to be told they cannot issue me a refund, only coupons for certain products of THEIR choice, not ours. What place of business REFUSES to issue refunds for products not received? That is downright theft and should be illegal! On top of that, I tipped in advance for a job well done that was far from well done, so that really should be refunded as well. I worked in the service industry for 10 years waiting tables and I would never have expected a tip in advance of service. I am DONE providing tips without knowing if the service is good or not. And I am done with Sonic unless they make this right...which they say isn't possible. We shall see about that.
Food: 4
Service: 1
B
We ordered two popcorn chicken and two drinks. First, it took them awhile to take our order (we were the only ones there), then when she came out, she only had one drink. She told us we were only charged for one, and sounded like we were bothering her when we asked for the other one to be added.
I told her my cranberry grape limeade only tasted like grape, and she said let me see your receipt. She said that the receipt said cranberry limeade add grape. She then walked away with the receipt, and threw the receipt away as she went back inside.
I felt she didn't care and just wanted us out of there. It was still an hour before they closed, but she treated us like we arrived five minutes before they closed.
Atmosphere: 1
Food: 3
Service: 1
John Fox
Service is a little slow on takeout but they do make it from each individual order so that's why. But that's okay
Food: 5
Service: 3
Stu
Best service in town!
Atmosphere: 5
Food: 5
Service: 5
Willistwill
Clean, good food for fast food
Atmosphere: 5
Food: 4
Service: 5
Royce Bussey
Stopped by here after rehearsal for a wedding in the area. The burger was a little messy, not sure why some locations seem like they want to put all the condiments in the container on the burger, and at others they are made to perfection. As you can see in the picture, it looks as thought the top bun of the burger might have been used for a family feud button. Tater tots was really good. People were nice, but the restrooms were locked. Could use some tidying up around the place to make it look more welcoming. I would suggest you all give them a try.
Atmosphere: 3
Food: 4
Service: 4
Kim Navarro
Showed up at 10:55 and told fryers were off and we couldn't be served. Closing time posted at 11:00pm
Service: 1
Chandler Thomas
I am typically not one to write negative reviews, but I had the worst service I have ever received in any customer service establishment.
My girlfriend and I went to the walk-up order station, and the person taking orders said “It will be a minute, hold on a second.” I then replied, “No problem, take your time.” In order to pass time me and my girlfriend made conversation and I made her laugh along the way. The person taking orders who had been silent for the past five minutes then chimes in saying, “I can still hear you, don’t laugh in my ear.”
I can understand a wait, but I can’t understand being that rude to the customer who is patiently waiting.
Please read the reviews! Unless you have a super long time to wait, go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Austin Alexander
Workers always have bad attitudes. The minimum amount of help is given and they can’t get it together with the app. This is the first time I’ve ever given a poor review but I will not be going back to this location.
Atmosphere: 1
Food: 5
Service: 1
Teresa White
Love the ice and diet cherry lime- aids. Brings back childhood memories. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Tots, Fries, Onion Rings, Hand Made Onion Rings, Bacon Cheeseburger
Chris Giddens
Low quality and didn't receive the order my wife and I paid for. This is the 3rd time we have received poor food and services.
Atmosphere: 2
Food: 2
Service: 1
Paul W. Peel
Its Sonic so you love it or hate it. Prices ate faor, but definitely not cheap.
My friend and I did a mobile order and we ordered slushies, burgers, and onion rings. The slushy and burgers were pretty good but the onion rings tasted like they were made in cinnamon batter and they were too sweet. I feel like I wasted my money because I couldn’t even finish them and I ate them with sauce.
Atmosphere: 3
Food: 2
Service: 4
Great customer service! Great food and drinks! We got a corn dog, chili cheese tot, milkshake, and ocean water. All absolutely amazing, fresh, and tasty. This is a really good sonic!!! 5 stars!!
Atmosphere: 5
Food: 5
Service: 5
UPDATE:
Talked with SONIC Customer Care. They added some semi free; By this and get this free, stuff of their choice to our account which quickly expired before we got a chance to even use them. They also were going to have the manager of the involved store to call me and he/she never did.
So be aware that if SONIC makes a mistake on a pickup order, they get to keep the money UNLESS you drive all the way back and have them make it right. Since that would have been another 30 mile round trip, that was out of the question.
We are done with SONIC unless they give us the $ back they stole from us.
Last night we made an online order for pickup around 9:30 pm. We had put our dog down due to illness and my husband had spent a couple of hrs burying him. Afterwards, and after such a long sad day, we were starving. We placed a Sonic order at the Lexington Rd Sonic in Athens, Ga.
So my husband drives 15 miles to pickup the food order and they couldn't find it. Then they finally found it and supposedly prepared it. The food was 'okay'. And the burgers were really good. But we ordered condiments and a large mozzarella sticks that was $6.89 that we did not get. My husband was NOT going to drive another 30 mile round trip for the mozzarella sticks. So I called repeatedly so they could issue a refund. They would not answer. Then I called again this morning and they would not answer. So I then called Sonic customer service only to be told they cannot issue me a refund, only coupons for certain products of THEIR choice, not ours.
What place of business REFUSES to issue refunds for products not received? That is downright theft and should be illegal!
On top of that, I tipped in advance for a job well done that was far from well done, so that really should be refunded as well.
I worked in the service industry for 10 years waiting tables and I would never have expected a tip in advance of service. I am DONE providing tips without knowing if the service is good or not.
And I am done with Sonic unless they make this right...which they say isn't possible. We shall see about that.
Food: 4
Service: 1
We ordered two popcorn chicken and two drinks. First, it took them awhile to take our order (we were the only ones there), then when she came out, she only had one drink. She told us we were only charged for one, and sounded like we were bothering her when we asked for the other one to be added.
I told her my cranberry grape limeade only tasted like grape, and she said let me see your receipt. She said that the receipt said cranberry limeade add grape. She then walked away with the receipt, and threw the receipt away as she went back inside.
I felt she didn't care and just wanted us out of there. It was still an hour before they closed, but she treated us like we arrived five minutes before they closed.
Atmosphere: 1
Food: 3
Service: 1
Service is a little slow on takeout but they do make it from each individual order so that's why. But that's okay
Food: 5
Service: 3
Best service in town!
Atmosphere: 5
Food: 5
Service: 5
Clean, good food for fast food
Atmosphere: 5
Food: 4
Service: 5
Stopped by here after rehearsal for a wedding in the area. The burger was a little messy, not sure why some locations seem like they want to put all the condiments in the container on the burger, and at others they are made to perfection. As you can see in the picture, it looks as thought the top bun of the burger might have been used for a family feud button. Tater tots was really good. People were nice, but the restrooms were locked. Could use some tidying up around the place to make it look more welcoming. I would suggest you all give them a try.
Atmosphere: 3
Food: 4
Service: 4
Showed up at 10:55 and told fryers were off and we couldn't be served. Closing time posted at 11:00pm
Service: 1
I am typically not one to write negative reviews, but I had the worst service I have ever received in any customer service establishment.
My girlfriend and I went to the walk-up order station, and the person taking orders said “It will be a minute, hold on a second.” I then replied, “No problem, take your time.” In order to pass time me and my girlfriend made conversation and I made her laugh along the way. The person taking orders who had been silent for the past five minutes then chimes in saying, “I can still hear you, don’t laugh in my ear.”
I can understand a wait, but I can’t understand being that rude to the customer who is patiently waiting.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Please read the reviews! Unless you have a super long time to wait, go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Workers always have bad attitudes. The minimum amount of help is given and they can’t get it together with the app. This is the first time I’ve ever given a poor review but I will not be going back to this location.
Atmosphere: 1
Food: 5
Service: 1
Love the ice and diet cherry lime- aids. Brings back childhood memories. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Tots, Fries, Onion Rings, Hand Made Onion Rings, Bacon Cheeseburger
Low quality and didn't receive the order my wife and I paid for. This is the 3rd time we have received poor food and services.
Atmosphere: 2
Food: 2
Service: 1
Its Sonic so you love it or hate it. Prices ate faor, but definitely not cheap.
Atmosphere: 4
Food: 4
Service: 4
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