An odd place. Seems more like it designed to not interact with employees. I’ve been here twice to pickup my mobile order, and the first time I saw a few people working in the back, but I was never greeted by anyone, nobody ever came to the front desk to talk to me. Eventually my bag of food arrived on the take out rack, I grabbed it and left. Yesterday I went in to pick up my mobile order, it was already on the take out rack. I never saw another human anywhere. Not in the lobby not in the back. Once again I just grabbed my bag of food and left. I’m starting to wonder if this is by design, an attempt to automate everything, use apps, use kiosk. No human interaction. To their credit the food has been good. The app works great. Just odd to see such a small and robotic “restaurant”.
Atmosphere: 1
Food: 5
Service: 1
Anthony triplett
The service is normally good and food but lately every time i go throw the drive thru im asked to pull around to the front and wait its getting old if i wanted to park id go in huh
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Taco
Segun Afrijew
This place has the worst service and I hope either the entire staff is reviewed and relieved of their duties or it is closed and replaced with a better option. Enough is enough! Night shift has you waiting for 39 minutes and then claims they are having issues with each other and headsets? Huh?
Atmosphere: 1
Food: 1
Service: 1
Ruben S
The worst service,unprofessional and got my order wrong thanks for nothing taco bell....
Kevin Ginn
It is amazing to me how slow they can be making orders at this location. I actually ordered ahead on the app to avoid an unnecessary wait. I had to wait 30 minutes past my expected time the app provided me. I am pretty sure I saw a grand total of two people working in the entire place, and they can't even make every item on the menu at this location. Want a cheesey gordita crunch? Too bad. I'm not even sure it's entirely the employees fault, why are there only two people working on a Saturday night?
Atmosphere: 1
Food: 2
Service: 1
Robbie D
after waiting an appropriate amount of time (20-25mins) my order wasn't ready and I was asked to pull around. many of the tortillas were burned (crunch wraps especially). Two items were never received. I WAS excited, my wife and I are on a diet cheat day. Neither of us has had taco bell in 2 years and a new one was recently built near our home. Narrow drive through, new building.To say that I was underwhelmed would be a polite exaggeration.
Atmosphere: 2
Food: 1
Service: 1
Amber Johnson
Always good
Atmosphere: 5
Food: 5
Service: 5
Kristen Satterfield
Timely, No errors made on large orders,
uchinau
night shift workers are the most rudest.
Atmosphere: 1
Food: 1
Service: 1
Alex Holmes
The best snack wrap (technically not its name) in the game. Should be a new staple!
People working at night sucks! Never ever get my order right. Bad attitudes, no customer service...Higher prices with smaller portions... I was honestly excited to have a Taco Bell so close! Very disappointed.... Go to any other Taco Bell in Athens!
Atmosphere: 1
Food: 1
Service: 1
Emily B
i love this location! they’re always very nice. It make take a little bit but my food has always been hot and fresh and i’ve never had a wrong order here!!
Atmosphere: 3
Food: 5
Service: 4
Cheryl Harmon
Love taco bell
Atmosphere: 5
Food: 5
Service: 5
Louis Tatum
Date: July 4, 2025 Time: 11 am
Each box was customized and completed with napkins and sauces, well packed and each box was RIGHT, no sour cream, etc. Four boxes ordered, 4 came out right! Thank you Service was stellar. Food was as expected.
Atmosphere: 5
Food: 5
Service: 5
Karen Smith
Julian is a very unprofessional and an unqualified manager. When an issue was brought to her attention, she said “I wasn’t here so I don’t know what to tell you”. I asked her to please have the store manager call me to address the issue several times and then she ended up hanging up on me. Unfortunately since my issue was not taken care of within the store and the issue was an ADA compliance violation, I had to report it to corporate and I am considering reporting it to ada.gov
An odd place. Seems more like it designed to not interact with employees. I’ve been here twice to pickup my mobile order, and the first time I saw a few people working in the back, but I was never greeted by anyone, nobody ever came to the front desk to talk to me. Eventually my bag of food arrived on the take out rack, I grabbed it and left. Yesterday I went in to pick up my mobile order, it was already on the take out rack. I never saw another human anywhere. Not in the lobby not in the back. Once again I just grabbed my bag of food and left. I’m starting to wonder if this is by design, an attempt to automate everything, use apps, use kiosk. No human interaction. To their credit the food has been good. The app works great. Just odd to see such a small and robotic “restaurant”.
Atmosphere: 1
Food: 5
Service: 1
The service is normally good and food but lately every time i go throw the drive thru im asked to pull around to the front and wait its getting old if i wanted to park id go in huh
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Taco
This place has the worst service and I hope either the entire staff is reviewed and relieved of their duties or it is closed and replaced with a better option. Enough is enough! Night shift has you waiting for 39 minutes and then claims they are having issues with each other and headsets? Huh?
Atmosphere: 1
Food: 1
Service: 1
The worst service,unprofessional and got my order wrong thanks for nothing taco bell....
It is amazing to me how slow they can be making orders at this location. I actually ordered ahead on the app to avoid an unnecessary wait. I had to wait 30 minutes past my expected time the app provided me. I am pretty sure I saw a grand total of two people working in the entire place, and they can't even make every item on the menu at this location. Want a cheesey gordita crunch? Too bad. I'm not even sure it's entirely the employees fault, why are there only two people working on a Saturday night?
Atmosphere: 1
Food: 2
Service: 1
after waiting an appropriate amount of time (20-25mins) my order wasn't ready and I was asked to pull around. many of the tortillas were burned (crunch wraps especially). Two items were never received. I WAS excited, my wife and I are on a diet cheat day. Neither of us has had taco bell in 2 years and a new one was recently built near our home. Narrow drive through, new building.To say that I was underwhelmed would be a polite exaggeration.
Atmosphere: 2
Food: 1
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Timely, No errors made on large orders,
night shift workers are the most rudest.
Atmosphere: 1
Food: 1
Service: 1
The best snack wrap (technically not its name) in the game. Should be a new staple!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
People working at night sucks! Never ever get my order right. Bad attitudes, no customer service...Higher prices with smaller portions... I was honestly excited to have a Taco Bell so close! Very disappointed.... Go to any other Taco Bell in Athens!
Atmosphere: 1
Food: 1
Service: 1
i love this location! they’re always very nice. It make take a little bit but my food has always been hot and fresh and i’ve never had a wrong order here!!
Atmosphere: 3
Food: 5
Service: 4
Love taco bell
Atmosphere: 5
Food: 5
Service: 5
Date: July 4, 2025
Time: 11 am
Each box was customized and completed with napkins and sauces, well packed and each box was RIGHT, no sour cream, etc. Four boxes ordered, 4 came out right!
Thank you
Service was stellar.
Food was as expected.
Atmosphere: 5
Food: 5
Service: 5
Julian is a very unprofessional and an unqualified manager. When an issue was brought to her attention, she said “I wasn’t here so I don’t know what to tell you”. I asked her to please have the store manager call me to address the issue several times and then she ended up hanging up on me. Unfortunately since my issue was not taken care of within the store and the issue was an ADA compliance violation, I had to report it to corporate and I am considering reporting it to ada.gov
Atmosphere: 1
Food: 3
Service: 1
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