Absolutely terrible. Stuck in drive through for 20 minutes. Cars honking at me, some folks straight up left the drive thru lane in frustration. The owner should be absolutely embarrassed. Walked in there was already a woman requesting a refund and a staff of five people was there. Not a single one of them seemed concerned or to be attentive in the kitchen.
Atmosphere: 1
Food: 1
Service: 1
Jordan Kasulas
They don't have any high chairs, making it impossible for people with babies to eat inside.Kid-friendliness: Not kid friendly at all. No high chairs.
Maya Jones
Had to wait 20 mins on fresh fries. Order a large and small and the filled up the large smh . Brought out the large but didn’t bring the small so that’s another 10
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
Tom Stanton
Oh boy is this restaurant ever bad! Slow service, cold food and small expensive portions. There were no happy customers when I was in today Feb 19 2024 at 2pm. Many arguing for refunds, and I don't blame them.
Atmosphere: 3
Food: 1
Service: 1
Markaila Allen
The guy working last night on 2/13, deserves a raise ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Omari Patterson
I've never in my life experienced such poor customer service! I placed an order through a delivery service, and upon receiving my order, it was completely wrong! In addition to being extremely poor in quality. It was cold, and my fries were noticeably old as if they had been sitting for hours! My Big Cheesy Bacon Burger had absolutely nothing on it!! No bacon , sauce ,etc. No condiments in the bag, so on, and so on. I attempted calling the restraunt simply for a replacement, and the GM had the audacity instruct the young lady that answered the phone to tell me that they would not fix the problem because they'll be losing money if they replace my order!! I frequent Arby's for catering for my office, many of my company events ,and normally have excellent service. However, this was my first time patronizing this specific location. I called corporate, and not only was the lady who answered very nonchalant about the situation, but she made no real attempt to rectify the situation! I spent over 25 dollars and was only offered a free sandwich coupon! Not even a replacement of the same order!! I will definitely be sharing this horrible experience with my colleagues as well as seriously looking into finding a new option for our office functions.
Atmosphere: 1
Food: 1
Service: 1
Kasidi. Forreal
Terrible service they don't care about you. Horrible
Service: 1
Marc Wid
Terrible experience. If I could give zero stars I would. The young lady at the drive thru told me they couldn't give a receipt then asked me to pull forward to wait for my food. Waited 15 minute and had to walk back to the drive thru to ask for my food. Very rude and when I asked for a manager he was just as rude. This is my 2nd time having issues at this location. They won't get a chance for a 3rd
This location has been here.for over 30 years and I don't know why it hasn't been shut down by the main franchise! Why let one location ruin your brand? Management, Service and Employees has always been terrible! I'm not a disgruntled customer I've always had a bad experience at this location! But, when you see a under new management sign you try to give a chance. NEVER AGAIN AT ANY LOCATION IN ATLANTA!
Atmosphere: 1
Food: 1
Service: 1
Angela Wynn
My husband and I drove from Decatur to this Arby's location we got here at 8:30 pm we order 2 classic cheese steaks and waiting over 35mins before we got our sandwiches So we went to our car and I never drive off without looking at our food and surprise! It was like a nightmare ? The food was very cold and it look like Slop thrown on the bread there was barely no meat, it was cover in ranch sauce the steak didn't even look like steak and none of the ingredients weren't even on the sandwich not even the cheese I wish I could've taken a picture of what it look like but I was so angry I forgot. So we took the food back in the store and realized the employee didn't give us our receipt so I ask this employee for our receipt he try to ignore us about giving us our receipt then he finally gave to us after 20min so we ask for a refund and he said he can't give us our money back so I said well then exchange the so called sloppy cold steak sandwiches for burgers, the young man said he cannot do that, so I ask to speak to the manager and he said he was the manager, unbelievable! Your job is to satisfy your customers and make sure they happy with the food they purchase finally he said he call his general Mgr. and finally gave us what we wanted. We got to our car once again with the burgers and took a couple of bites and they tasted horrible I didn't know they deep fry the burgers and tasted like fried fish in old oil. This Arbys location has got to do better, I never had this problem with any of the other Arby's locations. These employees at this Howell mills location need to be trained the correct way to make and prepare good sandwiches. I WILL NEVER PATRONIZE THIS Arby's EVER AGAIN!!! 9/30/23
Atmosphere: 1
Food: 1
Service: 1
Craig Queen
Staff had poor addtude & prices did not include what was advertised. The two for seven appeared the include cheese sticks at least the advertisement had cheese sticks advertised with the two for seven. Staff got upset with me just for asking about.Kid-friendliness: The staff is usually friendly at this location, but the last visit they were not.
I came here for lunch on my way to a job and waited in the drive thru line for over 20 minutes and that’s just trying to get to the ordering screen. That’s so ridiculous! I would have just left but I already invested this time so I waited to place my order. Now it’s been 25 minutes and I’m still not at the ordering screen. I couldn’t handle the wait anymore so I left. I wasted 30 minutes. What a waste of my time.
Average Arby's,
Atmosphere: 3
Food: 5
Service: 3
Great Fish sandwich ?
Atmosphere: 3
Food: 5
Service: 3
Absolutely terrible. Stuck in drive through for 20 minutes. Cars honking at me, some folks straight up left the drive thru lane in frustration. The owner should be absolutely embarrassed. Walked in there was already a woman requesting a refund and a staff of five people was there. Not a single one of them seemed concerned or to be attentive in the kitchen.
Atmosphere: 1
Food: 1
Service: 1
They don't have any high chairs, making it impossible for people with babies to eat inside.Kid-friendliness: Not kid friendly at all. No high chairs.
Had to wait 20 mins on fresh fries. Order a large and small and the filled up the large smh . Brought out the large but didn’t bring the small so that’s another 10
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
Oh boy is this restaurant ever bad! Slow service, cold food and small expensive portions. There were no happy customers when I was in today Feb 19 2024 at 2pm. Many arguing for refunds, and I don't blame them.
Atmosphere: 3
Food: 1
Service: 1
The guy working last night on 2/13, deserves a raise ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
I've never in my life experienced such poor customer service! I placed an order through a delivery service, and upon receiving my order, it was completely wrong! In addition to being extremely poor in quality. It was cold, and my fries were noticeably old as if they had been sitting for hours! My Big Cheesy Bacon Burger had absolutely nothing on it!! No bacon , sauce ,etc. No condiments in the bag, so on, and so on. I attempted calling the restraunt simply for a replacement, and the GM had the audacity instruct the young lady that answered the phone to tell me that they would not fix the problem because they'll be losing money if they replace my order!! I frequent Arby's for catering for my office, many of my company events ,and normally have excellent service. However, this was my first time patronizing this specific location. I called corporate, and not only was the lady who answered very nonchalant about the situation, but she made no real attempt to rectify the situation! I spent over 25 dollars and was only offered a free sandwich coupon! Not even a replacement of the same order!! I will definitely be sharing this horrible experience with my colleagues as well as seriously looking into finding a new option for our office functions.
Atmosphere: 1
Food: 1
Service: 1
Terrible service they don't care about you. Horrible
Service: 1
Terrible experience. If I could give zero stars I would. The young lady at the drive thru told me they couldn't give a receipt then asked me to pull forward to wait for my food. Waited 15 minute and had to walk back to the drive thru to ask for my food. Very rude and when I asked for a manager he was just as rude. This is my 2nd time having issues at this location. They won't get a chance for a 3rd
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location has been here.for over 30 years and I don't know why it hasn't been shut down by the main franchise! Why let one location ruin your brand? Management, Service and Employees has always been terrible! I'm not a disgruntled customer I've always had a bad experience at this location! But, when you see a under new management sign you try to give a chance. NEVER AGAIN AT ANY LOCATION IN ATLANTA!
Atmosphere: 1
Food: 1
Service: 1
My husband and I drove from Decatur to this Arby's location we got here at 8:30 pm we order 2 classic cheese steaks and waiting over 35mins before we got our sandwiches So we went to our car and I never drive off without looking at our food and surprise! It was like a nightmare ? The food was very cold and it look like Slop thrown on the bread there was barely no meat, it was cover in ranch sauce the steak didn't even look like steak and none of the ingredients weren't even on the sandwich not even the cheese I wish I could've taken a picture of what it look like but I was so angry I forgot. So we took the food back in the store and realized the employee didn't give us our receipt so I ask this employee for our receipt he try to ignore us about giving us our receipt then he finally gave to us after 20min so we ask for a refund and he said he can't give us our money back so I said well then exchange the so called sloppy cold steak sandwiches for burgers, the young man said he cannot do that, so I ask to speak to the manager and he said he was the manager, unbelievable! Your job is to satisfy your customers and make sure they happy with the food they purchase finally he said he call his general Mgr. and finally gave us what we wanted. We got to our car once again with the burgers and took a couple of bites and they tasted horrible I didn't know they deep fry the burgers and tasted like fried fish in old oil. This Arbys location has got to do better, I never had this problem with any of the other Arby's locations. These employees at this Howell mills location need to be trained the correct way to make and prepare good sandwiches. I WILL NEVER PATRONIZE THIS Arby's EVER AGAIN!!! 9/30/23
Atmosphere: 1
Food: 1
Service: 1
Staff had poor addtude & prices did not include what was advertised. The two for seven appeared the include cheese sticks at least the advertisement had cheese sticks advertised with the two for seven. Staff got upset with me just for asking about.Kid-friendliness: The staff is usually friendly at this location, but the last visit they were not.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Roast Chicken Entrée Salad, Buffalo Chicken Slider, Greek Gyro, Chicken Tenders, Beef 'N Cheddar, Roast Beef, Reuben
This rude old hag needs to be FIRED IMMEDIATELY!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
I came here for lunch on my way to a job and waited in the drive thru line for over 20 minutes and that’s just trying to get to the ordering screen. That’s so ridiculous! I would have just left but I already invested this time so I waited to place my order. Now it’s been 25 minutes and I’m still not at the ordering screen. I couldn’t handle the wait anymore so I left. I wasted 30 minutes. What a waste of my time.
Atmosphere: 1
Food: 2
Service: 1