Auntie Anne's

Hands down the worst auntie annes i have ever been to

The staff members do their best. The pretzel nuggets are the best option for easy transportation and eating. Eat what you want now, enjoy some later on the plane or at the hotel. Buttery outside, soft inside, yummy!!

Kid-friendliness: Unless they have gluten intolerance, what kid doesn’t love a buttery or sweet pretzel?

Wheelchair accessibility: You can wheel right up to the counter for easy service.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pretzel

I would give it a 0 cause I got NO SERVICE!!!! Young lady behind the counter would not get up off the chair she was sitting on and get off her phone to help me. She saw me there but just sat on her butt and did absolutely nothing. I don't know if there are multiple but it was the one close to Southwest gates. She needs to be fired

This is for the Concourse D Auntie Anne’s. Great service from a friendly and professional employee. Easily ordered and received our food. Conversation with a smile.

Parking: Come on, it’s in the airport!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pretzel

This is my first time in Atlanta , and my first impression of this airport was disgusting. I approached the Auntie Anne’s in concourse C somewhere between 4-4:30pm December 29th , 2024 . I asked the young lady how she was doing? She never acknowledged me before and after I spoke . She continued to talk loud on the phone without a care in the world that she was at work . She then proceeded to tell the person she was talking on the phone with that she “don’t even want to be here and these people starting to piss me off” . Still no acknowledgment. I am still waiting patiently , she then swipes a key card like she is signing in and then just turns around away from the counter taking her sweet ole time . At this point I decided I am not spending my money here. I walked away and decided to go elsewhere . That behavior is nasty and unacceptable. I looked through these reviews and I see that this is actually an ongoing issue with the same young lady . I saw a picture of a young lady with orange braids in these reviews and it is the same young lady I had an encounter with today. It is ridiculous that she even still has a job here . I have worked in customer service for 8 years and I have received some bad customer service , but this experience has to be top 2 for me . Truly should be mortifying to this airport and I am highly disappointed. I am surprised this issue has not been addressed or fixed considering the amount of reviews that sound exactly like mine . Do better Atlanta .

Service: 1

Went Auntie Anna at Terminal D to place order, at 3pm on 11/30/2024. The guy had a very bad attitude and very unprofessional. If a person doesn't want to do their job, please find another one.

Atmosphere: 1

Food: 1

Service: 1

She was sitting there on her phone and never even acknowledged me when I walked up. I finally asked are y'all open? She never looked up at me and just said no with the nastiest attitude ever. Why are you standing at the register just texting and not acknowledging people?

Atmosphere: 1

Service: 1

This is for concourse D Auntie Anne’s- Miss Colleen @7:15 10/23/24 was full of attitude. I asked for cheese dip, she hit subtotal n card reader only to get pissed off and huff/puff cause I reminded her the cheese sauce.
Listen to have such an attitude when I was trying to be polite and nice is ridiculous. You need to find another job if you are going to have an attitude cause someone wanted to make sure you rang something up. You are too old to be in customer service with such attitude. All the times I fly thru Atlanta I look forward to a pretzel, well not anymore, cause this wasn’t the first time.

Atmosphere: 1

Food: 3

Service: 1

Closed at 815am when it says they were open

Atmosphere: 1

Food: 1

Service: 1

It’d be zero stars if I could. Lady behind the counter had a bad attitude, and they ran out of food to sell at 7:50am. Had the cinnamon pretzel bites; 5 pieces of cinnamon on each and every one. I’m from New Orleans, so I was expecting much more to be on those bites (like at home). Waste of $8

Atmosphere: 1

Food: 1

Service: 1

Never have anything to sell

Atmosphere: 1

Food: 1

Service: 1

Had original pretzel bites with sweet glaze sauce. Was delicious and different! Terminal D at

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pretzel

The fat girl behind the counter is a slob and really is going nowhere in life. This worthless girl was on her phone and just said not taking orders. Then left to talk to another cashier and look at TikTok. Never served anyone in over an hour. All the reviews are right. This place is trash, service is horrible. How is stays open is beyond me?

Atmosphere: 1

Food: 1

Service: 1

We have been sitting at gate c15 directly across from Auntie Ann’s for more than two hours now hoping to get a pretzel or bites before we board. They have no had anything to offer except drinks . The lady before the one here now was extremely rude letting folks know they didn’t have anything to offer and the current had been holding the counter up for the past two hours. Kudos to the company for having enough money to pay people to stand at locations all day with nothing to do or sell. Very disappointed long time Auntie Anne’s customer!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pretzel

They literally are just sitting down turning customers away stating that they won’t have more food for 30 minutes.

Atmosphere: 1

Food: 1

Service: 1