This has been our to go place for cakes and ice cream for years. The customer service used to be outstanding, the young employees were great, you could tell they were trained well. Unfortunately the last few times that same customer service has gone downhill, not sure if it's a new manager or owner but the man that used to be there on our previous visits is not longer there and the woman manager or owner is as dry as sandpaper, acts like she is doing you a favor and appears to be bothered by your presence. No going above and beyond here anymore and after spending over $40 on our last visit we rather take our hard earned money were it's appreciated.
Service: 1
Farrah Carr
If you’re BLACK prepare to be stared at like an alien and talked to like an idiot! Oh and asked if you have enough money to make a purchase,
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chocolate Chip Cookie Dough
David Obert
Why the heck am I being asked to leave a tip at the register? This is an ice-cream shop, not a bar or restaurant.The owner should be ashamed of themselves for implementing this.
Atmosphere: 5
Food: 5
Service: 5
CHANNEL 0
I went to place my family's order while my parents were in the car, and off the bat the service was great. Absolutely Great! The man who was taking my order was so attentive and so nice. And then (after ordering 6 scoops of ice cream) I got to the counter where I was greeted by the cashier and he was also great, An I looked down and saw that the chip reader was broken (My moms card can't swipe or tap) I wasn't able to figure out what to do, and then the man said "you know, I might as well try to be a little more generous." And pulled out his card, and bought our ($26 worth of) Ice cream. It made our day! Sadly I forgot to get their names, but I was in there at around 8 PM December 27 2023.Vegetarian options: Everything! It's ice cream!
Atmosphere: 4
Food: 5
Service: 5
James Zorn
Ice cream was good. The staff was friendly and very helpful. Great location in Buckhead.
Jane Doe (AuburnTigress)
loved ppl working there
Amelie
I had a great experience at this location! Very clean and efficient— service was excellent!
Isaura Hooker
It's eleven ten the girl inside see us outside and she will not open the door very disappointed with this place.?
Ryan R.
Really good selection. My son and I enjoyed our selections. Very nice staff as well
Elsbeth Bryer
Loved the crew on April 4, 2023 I come often enough to say this is the best crew dynamic they've had. Good job guys!
Ordered World Class Chocolate 24 oz fresh pack through Doordash. Rather than call and ask what I’d like to substitute since they apparently list items they don’t actually keep in stock, they just took it upon themselves to decide what I’d want and wrote “Out of WorldClass here’s OREO” on the package. I’m allergic to Oreos. Trash.
Vanessa Henriquez
Bad service, I called to place an order and when they realized that I speak little English they hung up the call today, August 25, 2021. DISCRIMINATION IN BASKIN ROBINS **upgrade** One of the managers or owner of BR clarified that the store does NOT have any type of discrimination and I move my 1 star to 2 stars
Nellie D.
Hot day! Recommend the cappuccino original blast. For the extra coffee flavor, ask for jamoca ice cream instead of the original vanilla.
Yohanny Nola
Great variety of flavors and very good custom birthday cakes! Friendly scoopers. Located in a nice plaza in Atlanta. Excellent customer service!
Tialanette O.
Closed at 9:36 pm but they were supposed to close at 10pm. Really wanted some ice cream. :( *Update: the owner reached out, apologized, and explained the miscommunication. I love it!!
This has been our to go place for cakes and ice cream for years. The customer service used to be outstanding, the young employees were great, you could tell they were trained well. Unfortunately the last few times that same customer service has gone downhill, not sure if it's a new manager or owner but the man that used to be there on our previous visits is not longer there and the woman manager or owner is as dry as sandpaper, acts like she is doing you a favor and appears to be bothered by your presence. No going above and beyond here anymore and after spending over $40 on our last visit we rather take our hard earned money were it's appreciated.
Service: 1
If you’re BLACK prepare to be stared at like an alien and talked to like an idiot! Oh and asked if you have enough money to make a purchase,
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chocolate Chip Cookie Dough
Why the heck am I being asked to leave a tip at the register? This is an ice-cream shop, not a bar or restaurant.The owner should be ashamed of themselves for implementing this.
Atmosphere: 5
Food: 5
Service: 5
I went to place my family's order while my parents were in the car, and off the bat the service was great. Absolutely Great! The man who was taking my order was so attentive and so nice. And then (after ordering 6 scoops of ice cream) I got to the counter where I was greeted by the cashier and he was also great, An I looked down and saw that the chip reader was broken (My moms card can't swipe or tap) I wasn't able to figure out what to do, and then the man said "you know, I might as well try to be a little more generous." And pulled out his card, and bought our ($26 worth of) Ice cream. It made our day! Sadly I forgot to get their names, but I was in there at around 8 PM December 27 2023.Vegetarian options: Everything! It's ice cream!
Atmosphere: 4
Food: 5
Service: 5
Ice cream was good. The staff was friendly and very helpful. Great location in Buckhead.
loved ppl working there
I had a great experience at this location! Very clean and efficient— service was excellent!
It's eleven ten the girl inside see us outside and she will not open the door very disappointed with this place.?
Really good selection. My son and I enjoyed our selections. Very nice staff as well
Loved the crew on April 4, 2023 I come often enough to say this is the best crew dynamic they've had. Good job guys!
Restaurantji Recommends
Ordered World Class Chocolate 24 oz fresh pack through Doordash. Rather than call and ask what I’d like to substitute since they apparently list items they don’t actually keep in stock, they just took it upon themselves to decide what I’d want and wrote “Out of WorldClass here’s OREO” on the package. I’m allergic to Oreos. Trash.
Bad service, I called to place an order and when they realized that I speak little English they hung up the call today, August 25, 2021. DISCRIMINATION IN BASKIN ROBINS **upgrade** One of the managers or owner of BR clarified that the store does NOT have any type of discrimination and I move my 1 star to 2 stars
Hot day! Recommend the cappuccino original blast. For the extra coffee flavor, ask for jamoca ice cream instead of the original vanilla.
Great variety of flavors and very good custom birthday cakes! Friendly scoopers. Located in a nice plaza in Atlanta. Excellent customer service!
Closed at 9:36 pm but they were supposed to close at 10pm. Really wanted some ice cream. :( *Update: the owner reached out, apologized, and explained the miscommunication. I love it!!