Capital One Café

No pastries. 1.40pm and the staff were cross we ordered a sandwich. Rude and slow.
Why bother having a cafe if the range and staff don’t show up?
2 weeks of no pastries.
Coffee is the worst americano I’ve tasted

Atmosphere: 1

Food: 1

Service: 1

My first time visiting, it's a very nice setting, it took me a min to order, because I wanted to see what was on the menu, I order a 8oz hot cider, and avocado toast, they did ask for my name, but didn't use only to call out what I ordered, now I got the cider but it set there for about 5 min because I was expecting to hear my named called, my hot apple cider had no lid on it, and I assumed it was cool. Got my drink and waited for my order now to be called out, I sat for 20 mins, went up to some of the barisata, and politely explained I never received my food order. After mentioning it was made and the presentation of it was nice, but the avocado chunks were big but I think I like it like that. As of now!. Any who,whileyour waiting you are to get some literature and have a nice coffee, I figured since it's in a high end mall, I would expect powder chai tea and NOT concentrated,(what I orginally wanted)the barista was very nice and polite, but my order just took to long to make. You can also charge your electronics here. Seating is limited.

Atmosphere: 4

Food: 5

Service: 3

Wow… they take FOREVER here to make sandwiches. Never ever ever come here if you’re in a hurry.

Atmosphere: 3

Food: 2

Service: 1

As a capital one customer I am angry at the service I received on Tuesday December 3rd .There is a girl with locs there and she is extremely RUDE ! Her customer service is horrible and she brings down the quality of the business with her nasty attitude. I will not be returning for anything .

Atmosphere: 1

Food: 1

Service: 1

My brother and I had delicious cappuccinos tonight 11/27, and the baristas were friendly :)

Thanks to Rick who helped my husband and I with our joint account. Thanks for the coffees

Rick the best banking ambassador helped my wife and i with our new sharing account plus coffee for both. Give the guy a rise ! Thanks Rick

Today was my first visit and I totally loved it. The Ambassador Rick had me cracking up. He also pointed out an safer way for me to make deposits and how to increase higher amounts at CVS locations. The barista was topnotch. This will now be my official hangout spot!💯

Atmosphere: 5

Food: 5

Service: 5

Kevin has the most respectful and amazing customer service. Very funny and thoughtful. Wonderful wonderful wonderful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant

Exactly customer service and the associate Kevin made it a special one with being so helpful and friendly (thanks for the tea). Capital is my bank of choice!

1. The employees are terrible. You can tell they actually hate their job and it reflects on their customer service
2. Coffee as terrible
3. Cinnamon dessert was terrible and dry and I wish I read reviews before I stopped in

Atmosphere: 3

Food: 1

Service: 1

The first bad review I have ever given but I honestly do not know how this Capital One coffee shop stays in business. Worst customer service I have ever experienced!!! We ordered a drink that was highly recommended by staff. After tasting it, we discovered it was not palatable and kindly asked if we could exchange it. Although the drink was over $7, we didn’t ask for a refund nor reimbursement for the difference in price. The red headed “manager” who doesn’t know how to smile, knows very little about customer service and advised we “should know your own pallet”. She went on with the rudest remarks about how we should expect not to like something if we order a new drink. Do yourself a favor and go to Starbucks or other coffee shop. Horrible experience!!

Atmosphere: 2

Food: 1

Service: 1

First time here, the worst service.

Atmosphere: 1

Food: 3

Service: 1

Excelent service!!! Mick was very kind to me, he explained all the steps to open my account, he also speaks Spanish. He also offered me a free coffee! Just great, I definitely recommend capitalone products!

Atmosphere: 5

Food: 5

Service: 5

The employees that work at this location are very friendly and professional. They make you feel welcomed and comfortable. Great job Capital One Cafe for hiring such amazing employees!!!! ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Drip Coffee