Charleys Cheesesteaks

Don't eat here! $23.45 for a salty, nasty, rubbery fake cheese steak! This place is trash and the service matched it! We had to throw this disgusting food in the trash! I don't like confrontation and I feel very strongly had I tried to return the food that it would have been a real problem! This place needs to be shut down!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak

The food was great. The service was horrible! The airport employees were given priority and the restaurant staff didn’t even hide it! The orders were getting made incorrect, because they were too busy trying to service the airport employees. They should also stand in line the passengers- especially since we could miss a flight. The person taking the order, didn’t know the menu and wasn’t friendly at all, I would think she would be since she didn’t know what a #3 was.

Definitely never going here while at the Atlanta airport.

Atmosphere: 1

Food: 5

Service: 1

The worst experience to begin my trip. I was hungry and decided on Charley’s. I was very specific with my order … no mayo, no tomatoes … just meat and provolone cheese. The girl preparing the steak immediately threw bell peppers and mushrooms on the grill with the steak and I had to stop her and say I “did not” ask for onions and mushrooms. Mind you, they only use one paper thin piece of meat for the steak sandwich. After the steak was cooked and put on the bun, the lady who took my order proceeded to slather the roll with mayo and added tomatoes. I could not believe it! This is the absolute worst place!!!! The Customer service is none existent. When I said this is not what I ordered, cancel my order and refund my money the employee became angry and argumentative shouting you didn’t say no mayo or tomatoes and started working on another order ignoring me standing there waiting for a resolution. I finally said, I want a refund which she said I’ll be there in a minute. Finally she tried to void the sale however she admitted no one in the restaurant knew how to refund the transaction. Unbelievable! They then informed me that the manager was in another terminal so I had to wait for her to come to Concourse C Southwest side. I restate … I was very specific from the onset about my order! Poor Customer Service. The Manager arrived with an attitude and offered no apology. Her attitude mirrored the poor attitude of her employees! Don’t waste your time or money here.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak, Fries

Very rude employees. They overcharge you and dont tell you

I like the food. Sometimes service is slow and disorganized. But consistently tasty sandwich. Two times I arrived near closing time and they closed early. Another time I was watching the chef cook, he told me to stop watching him, I asked him why he was working in an open kitchen if I can't watch him cook, he had a little fit and ran to the back of kitchen, someone else finished my order

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cheese Fries, Cheesesteak Hoagie

Ordered chicken teriyaki let’s just say it was wrapped and glued to the paper as soon as I attempted to unwrap it fell out of my lap and on the floor. If there was ever an fu of a service this place right here before closing takes the award I feel like I just wasted 30 dollars

Atmosphere: 1

Food: 1

Service: 1

Staff was very rude to multiple customers

Atmosphere: 1

Food: 2

Service: 1

Moneeca was very friendly an polite an was very professional….i ordered the chicken Philly with fries & lemonade…it was my first time trying Charley’s…I was very impressed and will be back….

Atmosphere: 5

Food: 5

Service: 5

Lazy, lazy employees. After standing in line 20 mins, was told “I’m not doing fries right now”, fries clearly visible on the warmer behind the counter.

Super slowAlmost 20 min order to delivery

Nasty area, poor attitude, no additional attempt at anything. Diving area full of trash without being busy. Watched the guy fill ketchup, drop packets, and just look at it. Fries cold right off. Somehow mixed up basic order.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Philly Cheesesteak

Food was solid. The young lady handing out the sandwiches and calling numbers for the orders SHOULD NOT be dealing with the public at all. Very rude!

Atmosphere: 3

Food: 4

Food was solid. The young lady handing out the sandwiches and calling numbers for the orders SHOULD NOT be dealing with the public at all. Very rude!

Atmosphere: 3

Food: 4

Clearly , the health department doesn't visit this location! Looking around while waiting for my sandwich I saw that EVERYTHING is filthy. From the walls, floors, switches, tables & chairs. Couldn't see their prep counter. Customer side though will turn your stomach.Sandwich was sad. Very small potion of meat. There must be better options then this place. Gals behind the counter were pleasant but that is about the only positive

Atmosphere: 1

Food: 2

Service: 2

I'm still waiting for someone to contact me

Atmosphere: 1

Food: 1

Service: 1