Usually this restaurant is good. Tonight I watched three different families order come out wrong. There wasn’t a line inside. Steven, specifically took my order and didn’t listen I asked for grilled nuggets and half sweet and unsweetened tea Togo. I got fried nuggets and lemonade. Along with a family asking for ice cream cones instead of the cups and he just smiling walking off. No type of urgency at all and should listen more so he doesn’t have to work harder.
Food: 3
Service: 2
Derek J
Good food and efficient service as always
Atmosphere: 4
Food: 4
Service: 5
jiyoung lee
Just ordered a kid's meal for a pick up on a busy week night. Only after I drove off and after he started eating some bites, we realized the order was missing the fries and the sauce. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Jude Sullivan
Shame. This location was very solid in the past, but it seems like something is wrong every time I go here now. Food cold, items missing, wrong order, long wait, etc or a combination of those. This morning, for instance, I waited twenty minutes in the drive thru during non-peak time and received a piece of chicken slightly bigger than the size of a chicken strip in my cold chicken biscuit. Going to have to start going the extra drive to the Sandy Springs location.
Atmosphere: 1
Food: 1
Service: 1
Graham Kuhn
Service is terrible. Slowest drive thru ever. Obviously this is someone who just wanted a franchise business, didn’t care what brand, and has not embraced the chick fil a system. I waited in the drive thru and finally got out and went inside. A drab, lifeless staff.
Erica Smith
This is the slowest moving Chick-fil-a I have ever been to!! I sat in the drive thru 35 mins the line barely was moving!! I ordered a milkshake and a chicken tortilla soup by the time I made it to the window my milkshake was watery meaning it had been sitting!! The customer service was excellent it’s just the speed was a 0
Atmosphere: 1
Food: 3
Service: 3
Jovon Jones
Disappointed by the quality of the employees meant to represent Chikfila
Atmosphere: 1
Food: 2
Service: 1
Mali Hauptman
Honestly kind of appalled by the service I received here. Doesn't seem very on brand for Chik-fil-a...
I hope they have some sort of upcoming trainings as I see from the revies that this is the standard.
Atmosphere: 1
Food: 1
Service: 1
Iran Brm
THE WORST CHIKFILA STAFF I HAVE EVER COME ACROSS. I am so astonished by the terrible service. The attitudes. The disrespect. I would bypass this location and go up the street.
The front counter person didn't ask if I was dine in or carry out so my food sat getting cold until I went to the counter to inquire. There were only 2 other customers in the restaurant when I came in but I had to wipe food off my seat and the overall appearance was bad. This was the worst experience in a chic fil a I have ever had!
Atmosphere: 1
Food: 4
Service: 1
Ashley Phommavongsay
I've never actually had bad service at a Chik-Fil-A before... Until this location. Please re-think your team.
Atmosphere: 1
Service: 1
Ramaro Jenkins
The male manager was on shift a few days ago and was rude and dismissive.
Atmosphere: 1
Food: 1
Service: 1
Ty'kia Brown
This Chick-fil-A location is excellent! The food is always fresh, hot, and consistent, and the service is quick and friendly. The staff here actually take the time to get the order right and make you feel welcome. I’ve had such a better experience at this location compared to the one on Roswell Rd near Flying Biscuit. If you want great food and even better service, I highly recommend choosing this Chick-fil-A over the other one.
Atmosphere: 5
Food: 5
Service: 5
Ian Mulkey
Why mark the order as ready just to make me wait 10 mins
Amazing food stop
Atmosphere: 5
Food: 5
Service: 5
Usually this restaurant is good. Tonight I watched three different families order come out wrong. There wasn’t a line inside. Steven, specifically took my order and didn’t listen I asked for grilled nuggets and half sweet and unsweetened tea Togo. I got fried nuggets and lemonade. Along with a family asking for ice cream cones instead of the cups and he just smiling walking off. No type of urgency at all and should listen more so he doesn’t have to work harder.
Food: 3
Service: 2
Good food and efficient service as always
Atmosphere: 4
Food: 4
Service: 5
Just ordered a kid's meal for a pick up on a busy week night. Only after I drove off and after he started eating some bites, we realized the order was missing the fries and the sauce. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Shame. This location was very solid in the past, but it seems like something is wrong every time I go here now. Food cold, items missing, wrong order, long wait, etc or a combination of those. This morning, for instance, I waited twenty minutes in the drive thru during non-peak time and received a piece of chicken slightly bigger than the size of a chicken strip in my cold chicken biscuit. Going to have to start going the extra drive to the Sandy Springs location.
Atmosphere: 1
Food: 1
Service: 1
Service is terrible. Slowest drive thru ever. Obviously this is someone who just wanted a franchise business, didn’t care what brand, and has not embraced the chick fil a system. I waited in the drive thru and finally got out and went inside. A drab, lifeless staff.
This is the slowest moving Chick-fil-a I have ever been to!! I sat in the drive thru 35 mins the line barely was moving!! I ordered a milkshake and a chicken tortilla soup by the time I made it to the window my milkshake was watery meaning it had been sitting!! The customer service was excellent it’s just the speed was a 0
Atmosphere: 1
Food: 3
Service: 3
Disappointed by the quality of the employees meant to represent Chikfila
Atmosphere: 1
Food: 2
Service: 1
Honestly kind of appalled by the service I received here. Doesn't seem very on brand for Chik-fil-a...
I hope they have some sort of upcoming trainings as I see from the revies that this is the standard.
Atmosphere: 1
Food: 1
Service: 1
THE WORST CHIKFILA STAFF I HAVE EVER COME ACROSS. I am so astonished by the terrible service. The attitudes. The disrespect. I would bypass this location and go up the street.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The front counter person didn't ask if I was dine in or carry out so my food sat getting cold until I went to the counter to inquire. There were only 2 other customers in the restaurant when I came in but I had to wipe food off my seat and the overall appearance was bad.
This was the worst experience in a chic fil a I have ever had!
Atmosphere: 1
Food: 4
Service: 1
I've never actually had bad service at a Chik-Fil-A before... Until this location. Please re-think your team.
Atmosphere: 1
Service: 1
The male manager was on shift a few days ago and was rude and dismissive.
Atmosphere: 1
Food: 1
Service: 1
This Chick-fil-A location is excellent! The food is always fresh, hot, and consistent, and the service is quick and friendly. The staff here actually take the time to get the order right and make you feel welcome. I’ve had such a better experience at this location compared to the one on Roswell Rd near Flying Biscuit. If you want great food and even better service, I highly recommend choosing this Chick-fil-A over the other one.
Atmosphere: 5
Food: 5
Service: 5
Why mark the order as ready just to make me wait 10 mins
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