I like this location. The only complaint I have is the hashbrowns are soggy and not cooked crisp. Otherwise a great location.
Atmosphere: 5
Food: 4
Service: 5
Aaron Avery
Not as efficient as other locations and something about the chicken is off at this location
Nicholas Olivieri
Every time I come here it’s an ever less impressive experience than before.
I got to the counter and wasn’t even greeted by the guy behind it, he just proceeded to ask me “what was the name” while looking down at his kiosk screen. While taking my order, he seemed more interested in completing my order rather than listening to what I actually wanted. I felt like I was on a timer. He didn’t bother asking about what cheese I wanted on the deluxe meal that I was going to order and frankly after having a long day, I didn’t feel like I wanted to go forth and state what cheese I wanted especially while feeling rushed. After completing my order I realized I didn’t ask for salt and pepper and hot sauce, I did actually go ahead and ask for that. He said “I’ll make sure I put it in the bag”
I got my order and the napkins and salt and pepper packs are thrown in there. This may honestly be the least of my concerns for this experience but it seems to add on the lackluster quality of professionalism. I’ve come here a few times before and disliked the costumer service that I was given but today happens to be the day I made a public review
KHUSHBU KAKDIYA
Absolutely unacceptable service. I placed a delivery order and never received my food. The restaurant kept giving excuses, saying there were “no updates” because the order wasn’t delivered yet—no solution, no accountability. I contacted customer care and was told they would inform the restaurant and send me an update by email. Nothing came. After waiting over an hour, I contacted customer care again and was promised a refund. It has now been 24 HOURS and I have received NOTHING—no food, no refund, no receipt, no email, and no explanation. This is beyond frustrating. Completely wasted my time and money. For a brand that claims good customer service, this experience was a joke. Never ordering again.
Chelsea Kilgore
Imagine how disgusted I was when I was eating a french fry and felt a long curly hair in my mouth. I pulled the fry out and the hair was literally wrapped around it. I feel sick to my stomach. I know it wasn’t my hair because I have a scarf on while I’m eating.
Food: 1
Tommy Pham
Doesn't offer military discount, but the rest of the services were great and fast
Atmosphere: 5
Food: 5
Service: 4
Brad H. (Kali A.K.)
Exactly what you'd expect from the Number-One fast food service luncheon spot of America! Always a great experience.
Atmosphere: 5
Food: 5
Service: 5
Doc Small
I had an order get messed up, but I was really impressed with the steps the staff took to help make things right. When I called to let them know I had an error in my order Miley(?) let me know I could just come back in with my receipt to get things corrected. When I did, Tyler was super helpful and made the process really easy. Mistakes happen, but these guys did an excellent job of making things right.
Atmosphere: 4
Food: 5
Service: 5
sydnee jordan
I live next door and just about every morning I place a morning order for hash browns and coffee. It’s states it’s ready 2-5 min, which is fine. I place a carry out due to the line being long which is also fine. What’s not fine is when you walk into the mobile order side, you’re not greeted, it’s at least 8 employees there catering to something else besides the customer. The employees are constantly having side personal conversations, just like today 3 employees having a conversation about maternity doctor appointments while us customers wait to be greeted or even acknowledge. I stated “excuse me, can someone assist with my coffee order” The employees looked at me as if I was wrong for wanting my order, I only ordered coffee today. This type of interaction has happened the last couple weeks I’ve came. Not to mention customers have to attend work just like they are. It’s honestly not a “my pleasure” moment & needs to be discussed.
Service: 1
Urovidalara Urologos
This is the first time I've been to this place. I was served today, December 22, 2025, at 7:40 pm. The service was terrible. I know he's tired, we're all tired. I used to work at Chick-fil-A in Dacula. This behavior is unacceptable. Then I asked another employee, a heavyset Black man, and he told me that the supervisors don't speak Spanish, which is why they wouldn't call one over. Then a woman named Kenia came over, just listened, and that was it. This establishment is racist.
As always, great service and great food. Really love the peppermint milkshake. Wish they had it all year long
Atmosphere: 4
Food: 5
Service: 5
Sanjib Das
His name was Gustavo he mis behaved with me .Told him to give one extra paper bag . He didn’t give it to me . He told that he don’t have extra bag or tissue paper.
Tran Num 4547 date 11/ 11 /25 . Drive through delivery.
He doesn’t know how to give customer service to the people who is providing business to them . Chick fill a team Please make sure take care of that issue.
Atmosphere: 1
Food: 5
Service: 1
Lejla Marijam
Just wanna say that the chicken sandwiches are significantly smaller than they used to be and the chicken tortilla soup, as my kid said, was basically bean soup. Very very little chicken. That seems the trend.
Food: 3
Service: 5
Miss Charlene
I ordered 2 chicken biscuits and a berry parfait. When I got my order, the berry parfait had only a few blueberries and no strawberries…..it didn’t look appetizing
I like this location. The only complaint I have is the hashbrowns are soggy and not cooked crisp. Otherwise a great location.
Atmosphere: 5
Food: 4
Service: 5
Not as efficient as other locations and something about the chicken is off at this location
Every time I come here it’s an ever less impressive experience than before.
I got to the counter and wasn’t even greeted by the guy behind it, he just proceeded to ask me “what was the name” while looking down at his kiosk screen. While taking my order, he seemed more interested in completing my order rather than listening to what I actually wanted. I felt like I was on a timer. He didn’t bother asking about what cheese I wanted on the deluxe meal that I was going to order and frankly after having a long day, I didn’t feel like I wanted to go forth and state what cheese I wanted especially while feeling rushed. After completing my order I realized I didn’t ask for salt and pepper and hot sauce, I did actually go ahead and ask for that. He said “I’ll make sure I put it in the bag”
I got my order and the napkins and salt and pepper packs are thrown in there. This may honestly be the least of my concerns for this experience but it seems to add on the lackluster quality of professionalism. I’ve come here a few times before and disliked the costumer service that I was given but today happens to be the day I made a public review
Absolutely unacceptable service. I placed a delivery order and never received my food. The restaurant kept giving excuses, saying there were “no updates” because the order wasn’t delivered yet—no solution, no accountability.
I contacted customer care and was told they would inform the restaurant and send me an update by email. Nothing came. After waiting over an hour, I contacted customer care again and was promised a refund.
It has now been 24 HOURS and I have received NOTHING—no food, no refund, no receipt, no email, and no explanation. This is beyond frustrating. Completely wasted my time and money. For a brand that claims good customer service, this experience was a joke. Never ordering again.
Imagine how disgusted I was when I was eating a french fry and felt a long curly hair in my mouth. I pulled the fry out and the hair was literally wrapped around it. I feel sick to my stomach. I know it wasn’t my hair because I have a scarf on while I’m eating.
Food: 1
Doesn't offer military discount, but the rest of the services were great and fast
Atmosphere: 5
Food: 5
Service: 4
Exactly what you'd expect from the Number-One fast food service luncheon spot of America! Always a great experience.
Atmosphere: 5
Food: 5
Service: 5
I had an order get messed up, but I was really impressed with the steps the staff took to help make things right. When I called to let them know I had an error in my order Miley(?) let me know I could just come back in with my receipt to get things corrected. When I did, Tyler was super helpful and made the process really easy. Mistakes happen, but these guys did an excellent job of making things right.
Atmosphere: 4
Food: 5
Service: 5
I live next door and just about every morning I place a morning order for hash browns and coffee. It’s states it’s ready 2-5 min, which is fine. I place a carry out due to the line being long which is also fine. What’s not fine is when you walk into the mobile order side, you’re not greeted, it’s at least 8 employees there catering to something else besides the customer. The employees are constantly having side personal conversations, just like today 3 employees having a conversation about maternity doctor appointments while us customers wait to be greeted or even acknowledge. I stated “excuse me, can someone assist with my coffee order” The employees looked at me as if I was wrong for wanting my order, I only ordered coffee today. This type of interaction has happened the last couple weeks I’ve came. Not to mention customers have to attend work just like they are. It’s honestly not a “my pleasure” moment & needs to be discussed.
Service: 1
This is the first time I've been to this place. I was served today, December 22, 2025, at 7:40 pm. The service was terrible. I know he's tired, we're all tired. I used to work at Chick-fil-A in Dacula. This behavior is unacceptable. Then I asked another employee, a heavyset Black man, and he told me that the supervisors don't speak Spanish, which is why they wouldn't call one over. Then a woman named Kenia came over, just listened, and that was it. This establishment is racist.
Restaurantji Recommends
As always, great service and great food. Really love the peppermint milkshake. Wish they had it all year long
Atmosphere: 4
Food: 5
Service: 5
His name was Gustavo he mis behaved with me .Told him to give one extra paper bag . He didn’t give it to me . He told that he don’t have extra bag or tissue paper.
Tran Num 4547 date 11/ 11 /25 . Drive through delivery.
He doesn’t know how to give customer service to the people who is providing business to them . Chick fill a team Please make sure take care of that issue.
Atmosphere: 1
Food: 5
Service: 1
Just wanna say that the chicken sandwiches are significantly smaller than they used to be and the chicken tortilla soup, as my kid said, was basically bean soup. Very very little chicken. That seems the trend.
Food: 3
Service: 5
I ordered 2 chicken biscuits and a berry parfait. When I got my order, the berry parfait had only a few blueberries and no strawberries…..it didn’t look appetizing
Food: 2
The best staff around
Atmosphere: 5
Food: 5
Service: 5
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