Chicken Salad Chick

I love Chicken Salad Chick and that is why I hired the Buckhead location to do a catering job for me at The Americas Mart July Gift Show.
I did the order online, received a confirmation but when I followed up with a question, the manager Ben never replied to both my inquiries.
I had to call up to ask my question. He confirmed my order and said they use a 3rd party delivery service - I said that is fine as long as they show up.
On the day of my catering event, no one had shown up with my $636.13 Chicken Salad Chick Order 15 minutes prior to my event., so I called to see if the driver was in the building. (I do 2 catering events a day for 6 days and I have had a very good experience with catering companies showing up).
Catering lady complained she was the only one in the store and seemed like she did not even know about my catering order. It was not a sandwich, it was 7 bowls of chicken salad and sides!
I had 75 people waiting to each lunch and I had no catering. Luckily, I pulled out leftovers and tried to make everyone happy. I had to put up a sign stating Chicken Salad Chick didn't show. I did not want their screw up to reflect on me and my staff.
I emailed the store and corporate. Corporate responded that day that the district manager would look into it. It is a week later and the manager and corporate have failed to follow up with an explanation as to what happened.
Chicken Salad Chick is crossed off my catering list and I will share my experience with all the other showroom managers in The Americas Mart so they don't have the same issue.

Service: 1

I got the jalapeno chicken salad blt and I'm in love

Atmosphere: 5

Food: 5

Service: 5

Best chicken salad in this town

Atmosphere: 5

Food: 5

Service: 5

Absolutely love it

Arrived about 4:33 to place an order for take out. I asked for “Fancy Nancy,” but was told they were out of it so we ordered three sandwiches of classic chicken salad on wheat toast with lettuce, and asked for no cookies (because we don’t like them and don’t want to waste them.) We received our order and dashed out to go to a local baseball game. Once on the road we opened our containers to disappointment. The sandwiches look like the chicken salad was placed on the bread and then the other piece on top and smashed together, and then they stuck a piece of lettuce in at least for two sandwiches because the third didn’t have lettuce at all. One of the sandwiches didn’t even taste like classic chicken salad. It was the wrong item—It had sweet pickles in it. Then the consistency of the chicken salad seemed to be off and a little dry, different from other stores we’ve visited. So note to self: If you order takeout from this location, make sure you sample your order before you leave so you don’t get disappointed.

Atmosphere: 5

Food: 3

Service: 4

Picked up my favorite- Dixie Chick! For some reason, the taste is different...keep the recipe on point. I was surprised to see that I had enough points to get a free large Dixie Chick this time.

Atmosphere: 4

Food: 4

Service: 4

service is not good but my golly the folks making that salad know how it’s done…absolutely delicious

Atmosphere: 2

Food: 5

Service: 1

I’ve previously been to the Chicken Salad Chick in Kennesaw and service was wonderful. I decided to go to the Roswell location since I live in Buckhead/Atlanta. I asked the young lady if I could have some extra grapes (I like the Fruity Fran CS), and as I was asking her, she made a face as if I was totally insane for asking. She proceeded to ask someone else, and I said no, it is okay, as his answer was no as well. I just did not appreciate her attitude regarding my simple question. The guy who responded as well did not have the most welcoming attitude. He said they could do a fruit side and try to give me as many grapes after the fact. I said no, that’s fine.

I worked retail (up front at multiple places) for years before my career, and I honestly am just astounded by the service.

Also, I usually receive so many cracker packets (at least ten) with my chicken salad, and she did not provide that many.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Fancy Nancy

Food looked tampered with

Food: 1

Visited twice...Simple concept with great service, friendly staff...fresh ingredients. A great, healthy option when you need something fast and also filling. Great portion sizes for the price.

Atmosphere: 5

Food: 5

Service: 5

I’ve never had chicken salad like this before, and it is the best in the world!

Vegetarian options: They also have awesome soup.

Parking: The manager and staff are welcoming, and sincerely, the best.

Atmosphere: 5

Food: 5

Service: 5

Chicken Salad on a Croissant and a Load Potato Soup,very good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

Not a well run location for not being that busy.

Atmosphere: 2

Food: 5

Service: 2

amazing food, fast service, very clean!

Atmosphere: 5

Food: 5

Service: 5

Always lovely but this location has forgotten my bacon on my BLTS every single time I’ve ordered takeout

Atmosphere: 4

Service: 4