Chipotle Mexican Grill

I placed three orders, and every single order was incorrect. Due to them, going too fast, not getting a clear understanding of what was needed for the order. They Wrapped the food before asking if anything else was needed or confirming accuracy. Aggravated and disappointed that associates are not customer service friendly

Atmosphere: 1

Food: 1

Service: 1

Absolutely the most rude employees I’ve come across in a restaurant setting in years. First guy was grunting inaudible words at me as I ordered a very basic bowl as he put a pitiful amount of rice and chicken in there then proceeded to tell the girl I had double chicken. I corrected her at the register and she snapped at me. I calmly told her there’s no need to yell at me and she slammed my food into a bag and shoved it at me. I never write reviews like this but this place needs new management and an overhaul of people, clearly.

Atmosphere: 1

Food: 3

Service: 1

I was just at this location 11/18/2025
9pm Food was cold I can get pass that but someone fixing food acting like they MAD at the world that where I draw the line. If you are Mad at whoever it may have been just go home it's okay try it again another day when you have a better attitude. 1st time here and the last time. This dude just make you feel uncomfortable.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Chicken Bowl

Found flies in my Chipotle bowl. Completely unacceptable. This location needs to fix its hygiene standards

Atmosphere: 1

Food: 1

Service: 1

I ordered a cheese only quesadilla and given two tortillas without cheese, as pictured below.

I placed this order via the app, because this was during my lunch break, so it was sealed when I picked it up.

I cakes the store after discovering the error, but didn't speak to anyone because the phone system is automated.

So, I drive back up to the store with the incorrect order in hand as proof and the manager on duty was not pleasant.

Yes, my meal was remade, but she didn't apologize for their error or the inconvenience their error caused.

Additionally, she didn't attempt to make amends at all.

I understand people make mistakes, that wasn't the biggest issue. The issue was how she handled it. As a front line manager or supervisor, anyone in a customer facing job, you should show empathy, especially when the issue was their fault.

Moral of the story, double check your mobile orders for accuracy.

Atmosphere: 2

Food: 3

Service: 1

Is chipotle never disappoint

Atmosphere: 5

Food: 5

Service: 5

Even though I came later in the evening the food was good and fresh!

Atmosphere: 5

Food: 5

Service: 5

It was in the evening when we went the food looked dry not good and tasted dry they didn't bring fresh food out when they should have. Never go late in the evening. Over all I would say don't go late in the evening. They should have put more of the food out that they were cooking.

Atmosphere: 4

Food: 1

Service: 2

Jaylin and team gave great customer service at the end of the night.

Service: 5

I usually go at night and the night crew is FANTASTIC ! It’s always super clean with everything fully stocked. The service is so fast. The crew themselves are amazing, especially the manager Jailynn. They remember their regulars, they always serve you with a smile and if an item is running low, they don’t serve you the bottom scraps, they take time to get you the fresh food you’re paying for. 10/10. They’ll always get a great rating from me !

Atmosphere: 5

Food: 5

Service: 5

Roaches in Food Area.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Build-Your-Own Chipotle

Reliable food everytime. I go to this Chipotle from office to pick up chicken bowl. Sometime becomes tough to find the parking

Atmosphere: 5

Food: 5

Service: 5

Bowl was great. Shoutout CJ!

Atmosphere: 5

Food: 5

Service: 5

They give a great portion of food and they cook the food really good I recommend to come to this spot it is the best

Atmosphere: 5

Food: 5

Service: 5

The employees on the late shift have horrible attitudes.

Atmosphere: 1

Service: 1