Such an amazing experience for my babies clean neat staff was very pleasant and knowledgeable food was fresh hot and delicious
Shajira Ballesteros
Fun times for the kids!!!
Bre M
Cumberland location: Came here for a schools spirit night and will never return. It’s small. All of the tables were filthy. There was nowhere to sit. Only clean area was party area. The staff was friendly and pizza was good but I’ll never be back
Edgar F. Croes
Needs some maintenance
Yvette West
Still taking children to Chuckie Cheese and 3 generations later they are still enjoying the place.
K J
They book up to 10 bday parties simultaneously. I mean one table stacked right next to the other. There should be a limit. It was so packed in there that it felt like an overcrowded concert. Older folks were overheating and had to step out into the cold to breathe. There was no room to even move around and stretch. I kid you not, one move and there could have been a stampede. That cannot be up to code.
The place was dated and could have been a little cleaner. It’s affordable for what it is but could really use some improvements.
Courtney Calhoun
The one in Norcross is absolutely amazing. The staff are friendly and very knowledgeable of everything that goes on. I love the fun pass, it’s a lot of games to play for a great price.
Lyam Rivera, P. E.
A couple of machines don’t work. We go there pretty regularly.
Our baby always have a great time the atmosphere the staff the food the kids and to take home a little treat in the end. She's so excited she doesn't want to leave and she loves Chucky so much the last time we were there she was able to take a picture with him but I wasn't able to save it so that looks forward to next time.
Deborah Jenkins
The staff is always friendly. I love the fact that they stamp both the parent and child upon entering.
Katherine Thursby
As a professional food critic, I’ve eaten at everything from street carts to fine dining establishments, and I approach even “kid-focused” venues with an open mind. Chuck E. Cheese managed to shatter that goodwill almost immediately—and spectacularly. From the moment I walked in, the place felt like uncontrolled chaos disguised as entertainment. The noise level was unbearable: shrieking children, broken arcade machines blaring distorted sounds, flashing lights everywhere, and the deeply unsettling presence of a giant mouse mascot roaming around like a sleep-paralysis demon. This wasn’t fun—it was overwhelming and stressful. The food was an absolute embarrassment. As a food critic, I don’t expect gourmet cuisine here, but I do expect something edible. The pizza was greasy yet dry, flavorless, and rubbery, with sauce that tasted aggressively artificial. The crust was lifeless, the cheese felt more like plastic than dairy, and the overall experience made me genuinely wonder how this passes any quality standard. I’ve reviewed frozen pizzas with more integrity than this. Cleanliness was another major failure. Sticky tables, filthy floors, crumbs everywhere, and bathrooms that looked like they hadn’t been cleaned in hours—possibly days. For a place centered around children, this level of neglect is unacceptable and concerning. But the most infuriating part of this entire experience was the customer service—or the complete lack of it. The staff were not just unhelpful; they were useless. Employees avoided eye contact, seemed annoyed when spoken to, and provided no real assistance whatsoever. Broken games? Ignored. Missing food? Shrugged off. Questions about game cards or tickets? Met with confusion and indifference. The lowest point came when their incompetence directly affected a child. Due to staff mistakes and total unwillingness to help, a little girl was left standing at the counter, visibly upset, and eventually broke down crying. Watching a child cry because grown adults couldn’t be bothered to do their jobs was beyond unacceptable. No apologies, no urgency, no attempt to fix the situation—just indifference. It was honestly heartbreaking and completely avoidable. The arcade games themselves were mostly broken or glitchy, designed to eat credits without functioning properly. The ticket system is a cruel joke: after spending an absurd amount of money, children are rewarded with a handful of tickets that barely qualify them for a cheap plastic trinket. Watching kids realize how badly they’ve been scammed is somehow part of the experience. By the time we left, everyone was overstimulated, frustrated, and exhausted. The kids were cranky, the adults were irritated, and I was left stunned that a place this poorly run continues to operate. Chuck E. Cheese markets itself as “family fun,” but in reality, it’s an overpriced, filthy, poorly managed disaster with terrible food and completely ineffective customer service. As a food critic, I can confidently say this is not just bad—it’s embarrassing. When a business can’t even prevent making a child cry due to sheer incompetence, it has failed on every level. I will never return, and I strongly recommend everyone stay far away.
d dd
Lady doing to much she tore up a family she was rude i recommend do not come here
Julian Robinson-Bastien
My kids loved it. It was clean, and the staff were helpful and attentive.
Better than Clayco
Nice place to go and entertain the kids
Such an amazing experience for my babies clean neat staff was very pleasant and knowledgeable food was fresh hot and delicious
Fun times for the kids!!!
Cumberland location: Came here for a schools spirit night and will never return. It’s small. All of the tables were filthy. There was nowhere to sit. Only clean area was party area. The staff was friendly and pizza was good but I’ll never be back
Needs some maintenance
Still taking children to Chuckie Cheese and 3 generations later they are still enjoying the place.
They book up to 10 bday parties simultaneously. I mean one table stacked right next to the other. There should be a limit. It was so packed in there that it felt like an overcrowded concert. Older folks were overheating and had to step out into the cold to breathe. There was no room to even move around and stretch. I kid you not, one move and there could have been a stampede. That cannot be up to code.
The place was dated and could have been a little cleaner. It’s affordable for what it is but could really use some improvements.
The one in Norcross is absolutely amazing. The staff are friendly and very knowledgeable of everything that goes on. I love the fun pass, it’s a lot of games to play for a great price.
A couple of machines don’t work. We go there pretty regularly.
Restaurantji Recommends
Our baby always have a great time the atmosphere the staff the food the kids and to take home a little treat in the end. She's so excited she doesn't want to leave and she loves Chucky so much the last time we were there she was able to take a picture with him but I wasn't able to save it so that looks forward to next time.
The staff is always friendly. I love the fact that they stamp both the parent and child upon entering.
As a professional food critic, I’ve eaten at everything from street carts to fine dining establishments, and I approach even “kid-focused” venues with an open mind. Chuck E. Cheese managed to shatter that goodwill almost immediately—and spectacularly.
From the moment I walked in, the place felt like uncontrolled chaos disguised as entertainment. The noise level was unbearable: shrieking children, broken arcade machines blaring distorted sounds, flashing lights everywhere, and the deeply unsettling presence of a giant mouse mascot roaming around like a sleep-paralysis demon. This wasn’t fun—it was overwhelming and stressful.
The food was an absolute embarrassment. As a food critic, I don’t expect gourmet cuisine here, but I do expect something edible. The pizza was greasy yet dry, flavorless, and rubbery, with sauce that tasted aggressively artificial. The crust was lifeless, the cheese felt more like plastic than dairy, and the overall experience made me genuinely wonder how this passes any quality standard. I’ve reviewed frozen pizzas with more integrity than this.
Cleanliness was another major failure. Sticky tables, filthy floors, crumbs everywhere, and bathrooms that looked like they hadn’t been cleaned in hours—possibly days. For a place centered around children, this level of neglect is unacceptable and concerning.
But the most infuriating part of this entire experience was the customer service—or the complete lack of it. The staff were not just unhelpful; they were useless. Employees avoided eye contact, seemed annoyed when spoken to, and provided no real assistance whatsoever. Broken games? Ignored. Missing food? Shrugged off. Questions about game cards or tickets? Met with confusion and indifference.
The lowest point came when their incompetence directly affected a child. Due to staff mistakes and total unwillingness to help, a little girl was left standing at the counter, visibly upset, and eventually broke down crying. Watching a child cry because grown adults couldn’t be bothered to do their jobs was beyond unacceptable. No apologies, no urgency, no attempt to fix the situation—just indifference. It was honestly heartbreaking and completely avoidable.
The arcade games themselves were mostly broken or glitchy, designed to eat credits without functioning properly. The ticket system is a cruel joke: after spending an absurd amount of money, children are rewarded with a handful of tickets that barely qualify them for a cheap plastic trinket. Watching kids realize how badly they’ve been scammed is somehow part of the experience.
By the time we left, everyone was overstimulated, frustrated, and exhausted. The kids were cranky, the adults were irritated, and I was left stunned that a place this poorly run continues to operate.
Chuck E. Cheese markets itself as “family fun,” but in reality, it’s an overpriced, filthy, poorly managed disaster with terrible food and completely ineffective customer service. As a food critic, I can confidently say this is not just bad—it’s embarrassing. When a business can’t even prevent making a child cry due to sheer incompetence, it has failed on every level. I will never return, and I strongly recommend everyone stay far away.
Lady doing to much she tore up a family she was rude i recommend do not come here
My kids loved it. It was clean, and the staff were helpful and attentive.
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