Einstein Bros. Bagels

It was good but too pricey

Atmosphere: 3

Food: 4

Service: 4

Total disaster. First, it took 10 minutes just to order at the kiosk. Then the staff skipped over people in line like that was normal. After finally ordering, it was another 15+ minutes for a single bagel. Meanwhile, others who had just walked up got their food right away. Completely disorganized, no urgency, and no customer service — unacceptable for an airport where time actually matters. One other additional comment - when one of the workers looked out and said “is this person here?” I raised my hand and she turned to the other workers and said “she’s still here so we need to make it”. So is it normal for people to walk off after paying because your service is so bad?

Service: 1

Worst location ever. Cashier gets the order wrong. Food is plain or burnt. Lines is long, wait is long. There are other options that are less crowded and better.

Atmosphere: 1

Food: 1

Service: 1

Talk about how a business fail!! This is the airport! Keyword,, fast service. Stood on line for 30 minutes to get a bagel!! Genius!!!

Atmosphere: 1

Food: 1

Service: 1

What a show, the ladies behind the counter were fighting, we waited 35 minutes for 3 untoasted bagels for them to get them wrong and not fix the mistake, kind of mind blowing

Food: 1

Service: 1

Sunday morning 630AM, only one computer is able to be used to order. The line took 39 minutes to get through and another 27 minutes to get the food. The ladies behind the counter are more focused on the conversations amongst each other and dancing then taking care of the guest, ensuring a good experience. While I do believe in having a good time at work, there has to be a balance. Terrible! Please make some changes, Einstein Bagel is an excellent place, but not this one. . Currently, there are 31 people in line and 24 waiting.

Atmosphere: 1

Food: 2

Service: 1

Line took forever as the second screen wasn't working. Staff was friendly but slow.

Atmosphere: 1

Food: 5

Service: 1

after waiting 30 mins, they finally got my sandwich out, not toasted, glob of avocado not spread, no bacon. They didn’t have a system to make the food in order of who ordered first. Just joking around and when I asked about my sandwich, one worker said to the other, I told you to make that one a while ago. Don’t bother unless you have 30 minutes to spare.

Atmosphere: 3

Food: 1

Service: 1

I stood in line the morning of August 21st for almost 35 minutes to make and order at a Kiosk. Only one of the Kiosks was working which made the line much longer. The storage area where the bagels were stored was dirty and the staff were just unpleasant when trying to ask for assistance. I have been traveling in this airport for over 19 years. The service at Einstein Bagel is consistently below standard. It should really close.

Atmosphere: 1

Food: 1

Service: 2

Slow, then order incorrect, when asked to correct staff was rude. Terrible

Atmosphere: 1

Food: 1

Service: 1

Got everything bagel and asiago bagel with jalapeño cream cheese. Both the bagels were toasted well and tasted great.

Atmosphere: 5

Food: 5

Service: 5

Workers here have a terrible attitude. Out of everything and can't get a refund.

Atmosphere: 1

Food: 3

Service: 1

EBB on Concourse D - Tried to order. Terminal would not accept order. Employee said they needed to catch up on current orders. Had already waited 30+ mins. 5 employees doing???? Waste of time!

Atmosphere: 1

Service: 1

Visited: June 14, 2025

I ordered a Turkey & Cheddar Sandwich, and it was pretty good overall—just a bit heavy on the butter for my taste. The food took a little longer to come out than expected, but I appreciated that the staff noticed on their own, apologized, and even added a few cinnamon buns without me saying anything. I really commend them for that kind of customer service.

Solid experience, even with the small hiccup.

My star ranking system:
1: Bad / Don't go there
2: Could be better
3: Average
4: Above average but not the best
5: A true top notch place

Atmosphere: 3

Food: 3

Service: 4

Thursday morning 8 am. The line is 40 minutes long. Only one of the two self serve computers is on. Workers in the back just joking around, tickets piling up but no hurry whatsoever. Bunch of clowns. Not worth the wait.

Atmosphere: 1

Food: 1

Service: 1