Shorted me an entree on a delivery order. Bag was sealed and receipt was stapled to it clearly showing the number of entrees ordered. I called to ask about the missing entree and was told it wasn’t their problem. They bagged it, sealed the bag and stapled the receipt to it. They didn’t bother to count to-go containers and ensure the order was correct before sealing the bag and then blamed it on the delivery service. O
The other two entrees were mid at best. Would never order from, or eat here, again.
Atmosphere: 1
Food: 1
Service: 1
Erica Atlanta Homes
? JOEEEEEE! You need a business coach if you want to last. You can't see the forest for the trees.It is very clear that you are working out of desperation in this feeble attempt to do business.We left very disappointed that we decided to support an establishment run by an Owner that would COMPLETELY IGNORE the CONSUMER'S CONSTRUCTIVE CRITICISM we initially offered. It was very disheartening to get such a LACK OF CONSIDERATION when it is clearly YOUR RESPONSIBILITY to make the consumer experience was not as easy and convenient as it should be in the 21st century.What happened?... ??Otw to the car, we decided to support the food truck and try something new. We walked ??♂️ ??♀️ up... NO CLEAR INSTRUCTIONS as to how to place an order. We knocked on the window. After it took them far more time to open the window than it should, they told us to order online. We did. Text came when food was done. We go back to the window, and they don't have our order. They said my husband placed the order at the restaurant location. ?We called Joe for a refund because, quite frankly, I was hesitant to place the order after feeling like it was absurd that a customer standing right in front of you is redirected to place an online order.‼️Soooo... we called Joe for a refund, AND BOYYYY WAS THAT A FULL ON DISAPPOINTMENT!!!He was defensive, combative, and offered to give us a $5 discount instead of the $10 we paid. I was adamant that the order process could easily be made much simpler by adding a QR CODE and the order instructions on the A-Frame in front of the food truck.Needless to say.... that was our 1st and LAST time patronizing either location.
Atmosphere: 1
Food: 1
Service: 1
Emani
The location at little 5 points: Food was not good. Owner was rude. I got the alfredo with chicken and the sauce was watery, food was under seasoned, and it just overall was a step up from school cafeteria food at best. It was so bad I immediately returned my meal to the truck and requested a refund.The workers called who I assumed to be the owner, someone named Joe, and I explained to him that I did not like the food, I barely touched it, and I wanted a full refund. He then began to tell me how since “nothing was wrong” with the food, he could only give me half a refund, even though I had not even eaten the food.He was honestly pretty rude. As I was describing how I paid $17 for simple alfredo and chicken, he interrupted me to say that the reason why my meal was $17 was because “I had a lot of add ons” when the only thing I had was alfredo and chicken and a receipt to prove it. He then told me that I would receive my refund the next morning, which I did not.It is the next day and I tried to call the food truck to see about the process of my refund. The phone numbers on google are all out of service for the little 5 points location so I had to physically drive there again to check on my refund.When I got there, I spoke to Joe over the phone again (the owner I spoke to the day before) and explained that given the fact I did not eat or enjoy my food, I was not given a refund when I was told I would receive it, and there wasn’t even phone number to contact his establishment so I had to physically drive to check on my refund, I wanted a full refund.He explained again that since “there was nothing wrong with the food”, I would only get a 50% refund and that if there was “something wrong with the food” that he would have given me a full refund. He then went on to talk about how I should have chosen a dish “with a heartier sauce” since the alfredo was a simple sauce, which honestly makes no sense to me, all items on the menu should be made correctly regardless of the sauce.I explained that it wasn’t ethical to charge for a meal that wasn’t even eaten and he asked what he was supposed to do with the food that I didn’t eat? I replied to throw it away because it simply wasn’t good and he proceeded to tell me “the conversation was over and I will only receive a 50% refund”.Very poor customer service on the owner’s part. The workers were wonderful and I wish they didn’t have to work for such a money hungry company that doesn’t value customer satisfaction. Honestly if you want food that costs less, actually tastes good, and has great customer service, you’re better off going next door to Hattie B’s and getting a meal for $10. This place will be the cause of its own downfall within the next 2 years tops.
Atmosphere: 1
Food: 1
Service: 1
Blanco White
Little Azio down the street is now my go to. Food hasn’t been the same since they left the plaza. I’m sure the food is not fresh. Update your menu with more fragrant foods.
Mike
Picked up delivery order from here there were multiple items missing. Customer tried to get me fired! Please get your orders right!
Noah Rouse
I ASCENDED GOD DELICIOSO MMMMMMMMM YUMMY
Teddy Smyth
Slightly disappointing. Got takeout - bolognese, capellini - and the pasta was over-cooked (mushy) and bland (perhaps not enough sauce). The bread and olive oil was decent, with a nice little spice to it. Maybe you’ll have better luck with other dishes- I wish I’d ordered the lasagna.
isabelhR2438CA
Best restaurant we have ever eaten. Excellent food and excellent service. You must go here when visiting Athens!! We will go again on our last day here.
DrMuhammad GlobalEpi
The lasagna is great!!! Hubby and I enjoyed our meals.
Tam Solomon
Figo NEVER disappoints... love treating myself to a wonderful dining experience...
Perfect experience. Every staff member was extremely nice and one of the guys gave us some amazing recommendations that we ended up loving. The salad was amazing, I loved the bread. They were very quick to bring the meal out. Prices were great. We will definitely be back!
Shorted me an entree on a delivery order. Bag was sealed and receipt was stapled to it clearly showing the number of entrees ordered. I called to ask about the missing entree and was told it wasn’t their problem. They bagged it, sealed the bag and stapled the receipt to it. They didn’t bother to count to-go containers and ensure the order was correct before sealing the bag and then blamed it on the delivery service. O
The other two entrees were mid at best. Would never order from, or eat here, again.
Atmosphere: 1
Food: 1
Service: 1
? JOEEEEEE! You need a business coach if you want to last. You can't see the forest for the trees.It is very clear that you are working out of desperation in this feeble attempt to do business.We left very disappointed that we decided to support an establishment run by an Owner that would COMPLETELY IGNORE the CONSUMER'S CONSTRUCTIVE CRITICISM we initially offered. It was very disheartening to get such a LACK OF CONSIDERATION when it is clearly YOUR RESPONSIBILITY to make the consumer experience was not as easy and convenient as it should be in the 21st century.What happened?... ??Otw to the car, we decided to support the food truck and try something new. We walked ??♂️ ??♀️ up... NO CLEAR INSTRUCTIONS as to how to place an order. We knocked on the window. After it took them far more time to open the window than it should, they told us to order online. We did. Text came when food was done. We go back to the window, and they don't have our order. They said my husband placed the order at the restaurant location. ?We called Joe for a refund because, quite frankly, I was hesitant to place the order after feeling like it was absurd that a customer standing right in front of you is redirected to place an online order.‼️Soooo... we called Joe for a refund, AND BOYYYY WAS THAT A FULL ON DISAPPOINTMENT!!!He was defensive, combative, and offered to give us a $5 discount instead of the $10 we paid. I was adamant that the order process could easily be made much simpler by adding a QR CODE and the order instructions on the A-Frame in front of the food truck.Needless to say.... that was our 1st and LAST time patronizing either location.
Atmosphere: 1
Food: 1
Service: 1
The location at little 5 points: Food was not good. Owner was rude. I got the alfredo with chicken and the sauce was watery, food was under seasoned, and it just overall was a step up from school cafeteria food at best. It was so bad I immediately returned my meal to the truck and requested a refund.The workers called who I assumed to be the owner, someone named Joe, and I explained to him that I did not like the food, I barely touched it, and I wanted a full refund. He then began to tell me how since “nothing was wrong” with the food, he could only give me half a refund, even though I had not even eaten the food.He was honestly pretty rude. As I was describing how I paid $17 for simple alfredo and chicken, he interrupted me to say that the reason why my meal was $17 was because “I had a lot of add ons” when the only thing I had was alfredo and chicken and a receipt to prove it. He then told me that I would receive my refund the next morning, which I did not.It is the next day and I tried to call the food truck to see about the process of my refund. The phone numbers on google are all out of service for the little 5 points location so I had to physically drive there again to check on my refund.When I got there, I spoke to Joe over the phone again (the owner I spoke to the day before) and explained that given the fact I did not eat or enjoy my food, I was not given a refund when I was told I would receive it, and there wasn’t even phone number to contact his establishment so I had to physically drive to check on my refund, I wanted a full refund.He explained again that since “there was nothing wrong with the food”, I would only get a 50% refund and that if there was “something wrong with the food” that he would have given me a full refund. He then went on to talk about how I should have chosen a dish “with a heartier sauce” since the alfredo was a simple sauce, which honestly makes no sense to me, all items on the menu should be made correctly regardless of the sauce.I explained that it wasn’t ethical to charge for a meal that wasn’t even eaten and he asked what he was supposed to do with the food that I didn’t eat? I replied to throw it away because it simply wasn’t good and he proceeded to tell me “the conversation was over and I will only receive a 50% refund”.Very poor customer service on the owner’s part. The workers were wonderful and I wish they didn’t have to work for such a money hungry company that doesn’t value customer satisfaction. Honestly if you want food that costs less, actually tastes good, and has great customer service, you’re better off going next door to Hattie B’s and getting a meal for $10. This place will be the cause of its own downfall within the next 2 years tops.
Atmosphere: 1
Food: 1
Service: 1
Little Azio down the street is now my go to. Food hasn’t been the same since they left the plaza. I’m sure the food is not fresh. Update your menu with more fragrant foods.
Picked up delivery order from here there were multiple items missing. Customer tried to get me fired! Please get your orders right!
I ASCENDED GOD DELICIOSO MMMMMMMMM YUMMY
Slightly disappointing. Got takeout - bolognese, capellini - and the pasta was over-cooked (mushy) and bland (perhaps not enough sauce). The bread and olive oil was decent, with a nice little spice to it. Maybe you’ll have better luck with other dishes- I wish I’d ordered the lasagna.
Best restaurant we have ever eaten. Excellent food and excellent service. You must go here when visiting Athens!! We will go again on our last day here.
The lasagna is great!!! Hubby and I enjoyed our meals.
Figo NEVER disappoints... love treating myself to a wonderful dining experience...
Restaurantji Recommends
Perfect experience. Every staff member was extremely nice and one of the guys gave us some amazing recommendations that we ended up loving. The salad was amazing, I loved the bread. They were very quick to bring the meal out. Prices were great. We will definitely be back!
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