I went there for the first time. I tried the burger, fries, and shake, and they were just okay, not that tasty. Plus, they were overpriced.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries, Bacon Cheeseburger
Mya Miller
This is my second time coming here, and once again the experience was awful. The only reason I even returned was because customer support issued me a gift card after the complete mess during my last visit. When I tried to use it, the cashier, who was clearly still in training, didn’t know how to enter it into the POS system. Instead of helping him or simply explaining what to do, the staff around him responded with nothing but attitude and visible irritation. To be clear, I never gave the cashier any attitude; if anything, I was patient because they were already making things difficult for him. The only thing I asked was if he could pass along a small request. Before he could even respond, a girl with a bandage on her nose and eyelashes bigger than her professionalism looked over, snapped “absolutely not,” and rolled her eyes. If this is how staff treat both customers and their own coworkers over something that simple, it says a lot about the culture of this place. Basic professionalism and courtesy shouldn’t be this difficult.
Atmosphere: 1
Food: 1
Service: 1
Shuri Garcon
Joshua was the best! Thanks Joshua!
Atmosphere: 5
Food: 5
Service: 5
Antonio Magaña
Nice people serving 👌 thanks
Atmosphere: 5
Food: 5
Service: 5
q j
Took entirely too long
Atmosphere: 1
Food: 3
Service: 1
Chris Georgia Ga Dantzler
Now this is a regular five guys place in midtown Atlanta but this 1 is upstairs on the 2nd floor of the building which is a 1st for me seeing 1 on the second floor some that was something new
Atmosphere: 3
Food: 4
Service: 3
Amber Brandenburg
Consist food and love the roof top
Atmosphere: 5
Food: 5
Service: 5
Siddharth P
Popped in for a shake. As a coffee enthusiast, I can vouch for a coffee+chocolate shake. And ngl if it's possible I'd wanna try 2:1 coffee:chocolate. Filling.
Atmosphere: 5
Food: 5
Service: 5
Mike M
Regarding parking, here's the hack: use the Northside entrance, park by Lidl. After entering the parking lot, take a left and look for the blue staircase at the back left corner. Walk up those stairs, follow signs to Five Guys. Easy-peasy, 90-minutes free parking.
Atmosphere: 5
Food: 5
Service: 5
ryan dixon
Ordered a cookie & crème but it was plain vanilla and melting on a cold day. Burgers were soggy & fries cold. Worst five Guys Experience ever! Run, go to any other burger chain. McDonald’s is truly better lol
I dined here recently and had a great experience. I ordered the bacon cheeseburger with fries, and everything was hot, fresh, and delicious. The staff were friendly and attentive, contrary to some of the other reviews. It’s awesome having a Five Guys within walking distance of my home. I’ll definitely be a regular.
Atmosphere: 5
Food: 5
Service: 5
James Haskins
Refused to give me my uber eats food because of an error, so they said they would rather throw it away then give it…
Service: 1
Alvin Harper
I called in and initially spoke with (Greg) who stated he was the manager. I explained the issue with my order, but instead of handling it, he placed me on hold and transferred me to a woman named “Adobe,” who also claimed she was a manager.
When she got on the line, her greeting was unprofessional as she immediately asked, “What’s the issue?” in a rude tone. I asked why the first representative didn’t do a warm transfer to avoid me repeating myself, but she responded dismissively and raised her voice with every reply.
This type of customer service is very disappointing. Unfortunately, it’s not the first time I’ve experienced poor treatment when contacting this location. As a paying customer, I expect professionalism, respect, and basic courtesy, which I did not receive during this interaction.
Food: 3
Service: 1
Milahny T
There have been two separate occasions where Greg, the store manager, attempted to bribe me not to contact corporate after displaying extremely poor customer service, blatant disrespect, and a complete lack of professionalism. That alone speaks volumes about his character and fitness to represent the Five Guys brand.
My motto has always been, “If you don’t like your job, find a new one.” There are plenty of individuals who would be more than qualified to handle his position with integrity, respect, and professionalism — three qualities Greg consistently fails to show.
I own a commercial building in the same neighborhood as this location, and multiple tenants of mine have complained about experiencing the same type of unprofessional behavior from Greg. That alone shows this isn’t an isolated incident — it’s a pattern.
I’ve been a loyal Five Guys customer since 2011 and even have relatives who work for the company. The only reason I haven’t taken this issue public is out of respect for Five Guys as a brand. However, the full details — including video evidence — will be sent directly to corporate leadership and the CEO for review.
As a licensed clinical therapist, communication and respect are non-negotiable. I take both very seriously, and it’s unacceptable that a manager representing such a reputable brand behaves this way toward paying customers. I strongly recommend this matter be investigated immediately and appropriate disciplinary action be taken. No customer should ever be bribed into silence or disrespected for expecting basic courtesy.
I went there for the first time. I tried the burger, fries, and shake, and they were just okay, not that tasty. Plus, they were overpriced.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries, Bacon Cheeseburger
This is my second time coming here, and once again the experience was awful. The only reason I even returned was because customer support issued me a gift card after the complete mess during my last visit. When I tried to use it, the cashier, who was clearly still in training, didn’t know how to enter it into the POS system. Instead of helping him or simply explaining what to do, the staff around him responded with nothing but attitude and visible irritation. To be clear, I never gave the cashier any attitude; if anything, I was patient because they were already making things difficult for him. The only thing I asked was if he could pass along a small request. Before he could even respond, a girl with a bandage on her nose and eyelashes bigger than her professionalism looked over, snapped “absolutely not,” and rolled her eyes. If this is how staff treat both customers and their own coworkers over something that simple, it says a lot about the culture of this place. Basic professionalism and courtesy shouldn’t be this difficult.
Atmosphere: 1
Food: 1
Service: 1
Joshua was the best! Thanks Joshua!
Atmosphere: 5
Food: 5
Service: 5
Nice people serving 👌 thanks
Atmosphere: 5
Food: 5
Service: 5
Took entirely too long
Atmosphere: 1
Food: 3
Service: 1
Now this is a regular five guys place in midtown Atlanta but this 1 is upstairs on the 2nd floor of the building which is a 1st for me seeing 1 on the second floor some that was something new
Atmosphere: 3
Food: 4
Service: 3
Consist food and love the roof top
Atmosphere: 5
Food: 5
Service: 5
Popped in for a shake. As a coffee enthusiast, I can vouch for a coffee+chocolate shake. And ngl if it's possible I'd wanna try 2:1 coffee:chocolate. Filling.
Atmosphere: 5
Food: 5
Service: 5
Regarding parking, here's the hack: use the Northside entrance, park by Lidl. After entering the parking lot, take a left and look for the blue staircase at the back left corner. Walk up those stairs, follow signs to Five Guys. Easy-peasy, 90-minutes free parking.
Atmosphere: 5
Food: 5
Service: 5
Ordered a cookie & crème but it was plain vanilla and melting on a cold day.
Burgers were soggy & fries cold.
Worst five Guys Experience ever! Run, go to any other burger chain.
McDonald’s is truly better lol
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I dined here recently and had a great experience. I ordered the bacon cheeseburger with fries, and everything was hot, fresh, and delicious. The staff were friendly and attentive, contrary to some of the other reviews. It’s awesome having a Five Guys within walking distance of my home. I’ll definitely be a regular.
Atmosphere: 5
Food: 5
Service: 5
Refused to give me my uber eats food because of an error, so they said they would rather throw it away then give it…
Service: 1
I called in and initially spoke with (Greg) who stated he was the manager. I explained the issue with my order, but instead of handling it, he placed me on hold and transferred me to a woman named “Adobe,” who also claimed she was a manager.
When she got on the line, her greeting was unprofessional as she immediately asked, “What’s the issue?” in a rude tone. I asked why the first representative didn’t do a warm transfer to avoid me repeating myself, but she responded dismissively and raised her voice with every reply.
This type of customer service is very disappointing. Unfortunately, it’s not the first time I’ve experienced poor treatment when contacting this location. As a paying customer, I expect professionalism, respect, and basic courtesy, which I did not receive during this interaction.
Food: 3
Service: 1
There have been two separate occasions where Greg, the store manager, attempted to bribe me not to contact corporate after displaying extremely poor customer service, blatant disrespect, and a complete lack of professionalism. That alone speaks volumes about his character and fitness to represent the Five Guys brand.
My motto has always been, “If you don’t like your job, find a new one.” There are plenty of individuals who would be more than qualified to handle his position with integrity, respect, and professionalism — three qualities Greg consistently fails to show.
I own a commercial building in the same neighborhood as this location, and multiple tenants of mine have complained about experiencing the same type of unprofessional behavior from Greg. That alone shows this isn’t an isolated incident — it’s a pattern.
I’ve been a loyal Five Guys customer since 2011 and even have relatives who work for the company. The only reason I haven’t taken this issue public is out of respect for Five Guys as a brand. However, the full details — including video evidence — will be sent directly to corporate leadership and the CEO for review.
As a licensed clinical therapist, communication and respect are non-negotiable. I take both very seriously, and it’s unacceptable that a manager representing such a reputable brand behaves this way toward paying customers. I strongly recommend this matter be investigated immediately and appropriate disciplinary action be taken. No customer should ever be bribed into silence or disrespected for expecting basic courtesy.
Atmosphere: 1
Food: 1
Service: 1
The parking situation is horrible.
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