Very poor customer service, there is a convince fee???
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Regular Cookies
D DR
My order was wrong and I was over charged. The service was slow and there was no line.
Atmosphere: 1
Food: 1
Service: 1
Monique Snowden
My cookie was not cooked in the middle and extremely salty… just disgusting. For almost $5 for a cookie, I expect it to be at least cooked right.
Atmosphere: 4
Food: 1
Service: 2
Sarah
Great strawberry sugar cookies! Perfectly chewy, crisp, and not crumbly soft. Hope I’m reviewing the right place haha.
Food: 5
Stacey
Great strawberry sugar cookies! Perfectly chewy, crisp, and not crumbly soft. Hope I’m reviewing the right place haha.
Food: 5
M S
A cookie is $3! My daughters got double cookies with filling and they were only like $4.50 so a much better deal. Also what is this “convenience fee”! Never going back. Much better cookies out there now. And Publix makes cookies cakes.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Cookies, Regular Cookies
Timo Kirschner
On Thursday, 10/12 I ordered a cookie cake for delivery at 5:30p on 10/13. The cake was for my wife’s birthday on 10/13. At 5:28p (e.g. two minutes before desired delivery) my order was cancelled without giving a reason. We were without cake for my wife’s birthday. The store was and still is not reachable via phone. When pressing number 3 (speak to store representative), the loop starts over. Last but not least, I was charged for the cake we never received on my credit card. This was a overall horrible customer experience.
Chris Odom
I ordered two double doozie (cookie sandwiches) from this location. When I went to pay, it was cashless….and I was billed a “convenience fee” of 45¢. Then, to boot, asked to tip their employee electronically.This is getting ridiculous. Businesses need to do a cost analysis and charge appropriately for their products and pay appropriately for their labor. It’s insane to be charged a 5% fee to process a debit Visa card that likely has a transaction rate <2%, then guilted into subsidizing their workers. They’re running a business, not a public service.As if my $11 price for two cookies (I did NOT tip) wasn’t bad enough, there was hardly ANY icing on the sandwiches. Utterly ridiculous! I’m a lifelong customer of the brand….but I’ll never darken the doors of this location again!
Eric Hufham
Be careful at this location. They are tacking on a "Commodity Charge" for any amount over $5.00. This is a cheap ridiculous fee. Come on GAC you can do better than this!
Kenneth Rogers
Very nice folks, polite, and helped us figure out exactly what would fill our goal. Good cookie and very nicely decorated.
I stop by your Cookie shop. These great ladies that work here. They cook me some fresh oatmeal cookies. Thank you so much for doing this. They was so nice. Thanks again.
C. Matt Barrett
Good Cookies, But Bad ServiceI went here last week about 20 minutes until close and no one was at the counter. The display cookies were full of cookies, so they were obviously still open, but it appeared the staff decided to take off early and stay in the kitchen.
Megan Rizzo
Amanda is a phenomenal employee and manager. Store is spotless. Excellent customer service. Very sweet staff! So talented I come here everyday.
Jade Xiao
Such big cabinets yet such a small selection of cold stale cookies.
T
So I was charged a commodity because my ticket was over $5 and they said so they don't have to keep raising the prices(which they've done 3x) they have to do a commodity charge. Mind you I got the buy 5 get 1 free and my total came up to almost $12.... so there was honestly no need for the charge and the prices are already overpriced! This place just needs to go out of business at this point!
Very poor customer service, there is a convince fee???
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Regular Cookies
My order was wrong and I was over charged. The service was slow and there was no line.
Atmosphere: 1
Food: 1
Service: 1
My cookie was not cooked in the middle and extremely salty… just disgusting. For almost $5 for a cookie, I expect it to be at least cooked right.
Atmosphere: 4
Food: 1
Service: 2
Great strawberry sugar cookies! Perfectly chewy, crisp, and not crumbly soft. Hope I’m reviewing the right place haha.
Food: 5
Great strawberry sugar cookies! Perfectly chewy, crisp, and not crumbly soft. Hope I’m reviewing the right place haha.
Food: 5
A cookie is $3! My daughters got double cookies with filling and they were only like $4.50 so a much better deal. Also what is this “convenience fee”! Never going back. Much better cookies out there now. And Publix makes cookies cakes.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Cookies, Regular Cookies
On Thursday, 10/12 I ordered a cookie cake for delivery at 5:30p on 10/13. The cake was for my wife’s birthday on 10/13. At 5:28p (e.g. two minutes before desired delivery) my order was cancelled without giving a reason. We were without cake for my wife’s birthday. The store was and still is not reachable via phone. When pressing number 3 (speak to store representative), the loop starts over. Last but not least, I was charged for the cake we never received on my credit card. This was a overall horrible customer experience.
I ordered two double doozie (cookie sandwiches) from this location. When I went to pay, it was cashless….and I was billed a “convenience fee” of 45¢. Then, to boot, asked to tip their employee electronically.This is getting ridiculous. Businesses need to do a cost analysis and charge appropriately for their products and pay appropriately for their labor. It’s insane to be charged a 5% fee to process a debit Visa card that likely has a transaction rate <2%, then guilted into subsidizing their workers. They’re running a business, not a public service.As if my $11 price for two cookies (I did NOT tip) wasn’t bad enough, there was hardly ANY icing on the sandwiches. Utterly ridiculous! I’m a lifelong customer of the brand….but I’ll never darken the doors of this location again!
Be careful at this location. They are tacking on a "Commodity Charge" for any amount over $5.00. This is a cheap ridiculous fee. Come on GAC you can do better than this!
Very nice folks, polite, and helped us figure out exactly what would fill our goal. Good cookie and very nicely decorated.
Restaurantji Recommends
I stop by your Cookie shop. These great ladies that work here. They cook me some fresh oatmeal cookies. Thank you so much for doing this. They was so nice. Thanks again.
Good Cookies, But Bad ServiceI went here last week about 20 minutes until close and no one was at the counter. The display cookies were full of cookies, so they were obviously still open, but it appeared the staff decided to take off early and stay in the kitchen.
Amanda is a phenomenal employee and manager. Store is spotless. Excellent customer service. Very sweet staff! So talented I come here everyday.
Such big cabinets yet such a small selection of cold stale cookies.
So I was charged a commodity because my ticket was over $5 and they said so they don't have to keep raising the prices(which they've done 3x) they have to do a commodity charge. Mind you I got the buy 5 get 1 free and my total came up to almost $12.... so there was honestly no need for the charge and the prices are already overpriced! This place just needs to go out of business at this point!