Hooters of America LLC

Hooters in West Springfield, MA. does everything right. The (Hooter Girls) are Polite, Cheerful, Observant, Friendly, Kind, Efficient, Positive & absolutely STUNNING!!!
Hayley for example, is the most hands on bartender I’ve ever seen. I’ve watched her make drinks for a full restaurant and not miss a trick. Nobody waited for their beers or cocktails. I also noticed that many people come to see her exclusively when she works the bar Fridays & Saturdays. I’m one of them. She is a big part of the draw in my opinion. I see the same faithful gentleman belly up to the bar on Saturday, which is the day I like to go and see her.
All the Hooter’s women work like a team.
They all care about one another. It is always a pleasure to take a ride from Ct. just to enjoy the atmosphere & patrons I’ve grown to know over the years. I always look forward to seeing the beautiful smiles on all your hard working girls.
These facts make me come back time & time again not to mention the food. Always perfectly prepared & served promptly. Thanks to your cooks.
The restaurant is managed superbly as well.
Again:
Hooters of West Springfield. Mass.

My recent experience at your Hooters location on Veteran's Day. As a veteran, I was looking forward to this special day where veterans can enjoy a free meal as a gesture of appreciation for our service.

Unfortunately, my experience was less than satisfactory due to the behavior of one of your employees, Philan. During my visit, it became apparent that she was unhappy with the complimentary meals being offered to veterans. This attitude was not only evident in her demeanor towards me, but she also expressed her feelings to another customer seated nearby. The other customer sympathized with Philan and suggested I should tip her extra because it was her birthday. While I understand that everyone has personal feelings, I don’t believe that it is appropriate to reward poor service or an unpleasant attitude, especially when I felt like an inconvenience during what should have been a celebratory occasion.

Additionally, I noticed a discrepancy regarding my order; I requested a Coke, as I had to purchase a drink to qualify for the free meal. However, I was charged $4.00 for a Starry drink instead. This further contributed to my disappointment with the overall service.

While I understand that working in the service industry can be challenging, I believe it's essential for staff to remain professional and maintain a welcoming atmosphere for all guests. I hope my feedback will lead to positive changes at the Cumberland-1004 Hooters location, ensuring that future customers, particularly veterans, are treated with the respect and appreciation they deserve.

Clarksville TN HOOTERS needs a manager that cares. Not one that makes a new waitress cry due to lack of training! Manager David whatever your last name is/this is not my store I’m from Nashville! Teamwork is more than a word. Take care of your employees and they will take care of you! Corporate needs to pay this store a visit promptly as the management and service needs prompt attention! Train and hire folks! Food slow to come out and not correct. Out of this and we are out of that. If it’s that bad I suggest close it down!

San Marcos tx we went in for ower sons birthday 16 and we were sat down got are drinks and wife ordered the Philly and she ate half and didn't feel so good and while we were eating she ended up getting sick at the table and then she was having a nother episode tryed toalenot to the restroom and ended up throwing up all over the restroom and so we swiftly left she had a few more episodes on the way home 15 minutes she couldn't even keep water down so we went to the ER and she had to be treated for food poisoning and we had still half of there sandwich left they asked if they can test it and found a high level of bacteria in the meat of the sandwich we tryed to call the next day and asked for the manager and just get hung up on we are going to consult with a attorney about this matter and I don't need you to send out a generated response to me and I don't need to reach out to you you may be hering from are attorney thank you

They’re constantly changing their menu. Not coming back. There’s lots of other great places that have consistency ..

I have not eaten at Hooters, but I own a window cleaning business in Michigan and I cleaned their windows at their location in Saginaw Michigan been waiting over a month and still have not received payment. I have tried reaching out to the main office countless times even at 10:15 this morning left messages got nothing, the store in Saginaw can’t even reach them. They need to do their job and call me so we can resolve this.

I have not eaten at Hooters, but I own a window cleaning business in Michigan and I cleaned their windows at their location in Saginaw Michigan been waiting over a month and still have not received payment. I have tried reaching out to the main office countless times even at 10:15 this morning left messages got nothing, the store in Saginaw can’t even reach them. They need to do their job and call me so we can resolve this.

$13.99 for 10 boneless wings what a rip off greed highway robbery screwing people over screwing me over with stupid dumb ignorant price $13.99 for 10 boneless wings smh y'all are money hungry tight wad ripping me off

I wish I could leave less than 1. A location in Fort Meyers Florida ser.ved me a drink that had broken glass in the bottom. Due to the color of the cup I thought it was ice I was biting in to. The result that day was 2 broken teeth and a mouth full of blood. The "manager " blamed the server for taking a broken bottle out of the trash to make my drink. To make up for it the drink with glass in it was free, that $7 drink doesn't come close to having a bloody tongue, cut in my throat and 2 teeth replaced. Theirinsurance company denied liability taking this to a jury trial.

Absolute waste of time and money. Dirty tables and silverware. Waitresses were dense and inattentive. Everything from the drinks to chicken—tasteless. Got served and re-fried fish and chili fries. My company and I couldn't finish a single plate. Wish I could get my money back.

I travel a lot been to about have the hooters across the country the one that's sucks the most is Gulfport Mississippi

I’m eating at Hooters in Greenwood Indiana and my meal was terrible my wings were so skinny I think I seen bigger from competitors I ordered the Fan Filler and I had the skinniest wings I ever seen no meat on there it was terrible I feel I’m going to take my business else wear because management on seen only said that’s the way stuff comes terrible customer service (male ) no offers to defuse the problem

Extremely disappointing that the Jacksonville Florida Wells road store will not answer the phone wanted to bring in 10 guest for Eats & Drinks tried 9 timesCalled the corporate number Guess what got directed to a Voice mail, Our 10 guest decided to go just down the road to Buffalo Wild Wings that Answered there phone & welcomes our 10 guest that has now turned into 16 guest, Never again Hooters.

My and two of my friends drove 40 miles to check out the Hooters at the Citadel Mall in Colorado Springs. We had the buy 20 get 10 free meal along with Oysters, curly fries and brews. While there, the manager “Amy Mittino” made sure we were satisfied with our service and actually sat with us and had an amazing conversation. It is so satisfying to be treated so well and have an all around great experience. We will be back - thanks Amy!

We had bad service. The food was terrible,the fries were cold and hard, I ordered a hamburger.. the meat was a joke . It was 2 small patties , it took two meats to fill the bun . The beer was advertised for $5.00 miller lite ,coors lite and blue moon. We ordered coors lite but we’re told that the keg was not working and we couldn’t order any of those beers. It took like and hour for us to get our food , Buffalo chicken sandwich was hard , nacho had cold cheese. Never again.. Save your moneyDo not go there if you’re going for the food and drinks