Excellent customer service.. we were called to give us feedback and status of our order..... who does this today... this business did.. 👏 👏 👏 👏 👏 ..the best oatmeal raisin cookie .wish I had ordered more
Loretta Moore
Absolutely seriously, like these cookies. The name truly fits. Very nice cashier manager and crew. Cookies were on point. Tasty crispy edges, oh my gosh, yes. Enough said, ate two white chocolate macadamia cookies. Night nite.
NekozzJ
Kierra was very rude at the register . Young light skinned lady . First time coming here made me not want to come again . Made me feel awful for stopping in . Young lady did not want to put my order in my hand and was very irritated because a large group of people walked in behind me .. The rest of the staff is very nice . The manager Jess was very nice and professional .
Ted Myhre
Insomnia Cookies are so good and warm. Nom, nom, nom. Pricey but everything is these days.
Rachael Baker
Easy to find parking to get here. Nice staff and great cookies!
Dr Jackson 360
The workers in there were about to fight each other, and they were very argumentative. However, the cookies were delicious.
Natasha Hall
Baby!!! My first time eating Insomnia and they hit!!!
Nathaniel E
10 bucks for stank attitude and stale cookies. Thank you insomnia on 7/5 at 1025 pm. Waste of time and money.
Randolph Carter
Crazy good cookies. Top knotch service and have delivery. Employees in the morning are a whirlwind of activity but always manage to keep a smile on their faces. Looking forward to my next visit already.
Found Insomnia Cookies via advantage dining and the google reviews raved about how delicious the cookies are!! Was definitely eager to check them out. Stopped by today at the 930 W location in downtown Atlanta at almost 3pm.
I was in for a rude awakening, the server Akyrah was not at all welcoming, I requested if she could print out an itemized receipt for my expense and she made a face like I was bothering her. Smiling may not be her super power but courtesy goes a long way.
I would recommend retraining her on customer service if she wants to continue working in the service industry. Her attitude is terrible and a poor reflection of this establishment, outside of that the cookies were underwhelming. I could taste the dough which further dampened my experience.
If you are visiting from out of town like I was, and having a taste for delicious cookies please look elsewhere.
Atmosphere: 1
Food: 1
Service: 1
samuel umeorah
Tasty cookies
Atmosphere: 5
Food: 5
Service: 5
Moussa Y
Ordered through uber eats but delivery by store, never received it!
Atmosphere: 1
Food: 1
Service: 1
Sierra Brandon
I love Insomnia cookies they are one of few places that has gluten free options. The products are always fresh and hot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Vegan
sanson ssansonn
I am extremely disappointed with the service I received on Saturday, November 16, 2024, at 2:15 AM. Although your hours state that you close at 3:00 AM, it appeared everything had already been put away, and the staff were only offering one type of cookie.
Both the manager and the person who took my order were rude and unprofessional. They acted as though I was inconveniencing them and seemed more focused on leaving than serving customers. It’s unacceptable for staff to display this attitude, especially when customers are expecting full service during your advertised hours.
Please ensure your team is properly trained and motivated to provide quality service, especially during all operating hours. This experience was deeply frustrating and disappointing.
Great service, In and out fast..
Excellent customer service.. we were called to give us feedback and status of our order..... who does this today... this business did.. 👏 👏 👏 👏 👏
..the best oatmeal raisin cookie .wish I had ordered more
Absolutely seriously, like these cookies. The name truly fits. Very nice cashier manager and crew. Cookies were on point. Tasty crispy edges, oh my gosh, yes. Enough said, ate two white chocolate macadamia cookies. Night nite.
Kierra was very rude at the register . Young light skinned lady . First time coming here made me not want to come again . Made me feel awful for stopping in . Young lady did not want to put my order in my hand and was very irritated because a large group of people walked in behind me .. The rest of the staff is very nice . The manager Jess was very nice and professional .
Insomnia Cookies are so good and warm. Nom, nom, nom. Pricey but everything is these days.
Easy to find parking to get here. Nice staff and great cookies!
The workers in there were about to fight each other, and they were very argumentative. However, the cookies were delicious.
Baby!!! My first time eating Insomnia and they hit!!!
10 bucks for stank attitude and stale cookies. Thank you insomnia on 7/5 at 1025 pm. Waste of time and money.
Crazy good cookies. Top knotch service and have delivery. Employees in the morning are a whirlwind of activity but always manage to keep a smile on their faces. Looking forward to my next visit already.
Restaurantji Recommends
Found Insomnia Cookies via advantage dining and the google reviews raved about how delicious the cookies are!! Was definitely eager to check them out. Stopped by today at
the 930 W location in downtown Atlanta at almost 3pm.
I was in for a rude awakening, the server Akyrah was not at all welcoming, I requested if she could print out an itemized receipt for my expense and she made a face like I was bothering her. Smiling may not be her super power but courtesy goes a long way.
I would recommend retraining her on customer service if she wants to continue working in the service industry. Her attitude is terrible and a poor reflection of this establishment, outside of that the cookies were underwhelming. I could taste the dough which further dampened my experience.
If you are visiting from out of town like I was, and having a taste for delicious cookies please look elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Tasty cookies
Atmosphere: 5
Food: 5
Service: 5
Ordered through uber eats but delivery by store, never received it!
Atmosphere: 1
Food: 1
Service: 1
I love Insomnia cookies they are one of few places that has gluten free options. The products are always fresh and hot.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Vegan
I am extremely disappointed with the service I received on Saturday, November 16, 2024, at 2:15 AM. Although your hours state that you close at 3:00 AM, it appeared everything had already been put away, and the staff were only offering one type of cookie.
Both the manager and the person who took my order were rude and unprofessional. They acted as though I was inconveniencing them and seemed more focused on leaving than serving customers. It’s unacceptable for staff to display this attitude, especially when customers are expecting full service during your advertised hours.
Please ensure your team is properly trained and motivated to provide quality service, especially during all operating hours. This experience was deeply frustrating and disappointing.
Service: 1
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