J.R. Crickets Riverdale

Forced 18% Gratuity on Carryout? Absolutely Ridiculous!
I usually don’t take the time to leave bad reviews, but this experience at JR Crickets was beyond frustrating. I ordered carryout, picked up my food, and left—no table service, no waiter, no extra effort on their part—yet they charged me an 18% gratuity. FOR WHAT?

I’ve supported this place before. Yet, instead of being treated with respect as a valued customer, I was scammed into paying nearly 20% extra for zero service.

Let me break it down:
✅ I ordered my food.
✅ I picked it up myself.
✅ No one served me, no one assisted me, and no one deserved a tip.
❌ Yet somehow, I’m being forced to tip just for walking in the door?

When I asked about it, the staff gave me a half-hearted excuse about it being "policy"—but let’s be real, it’s nothing but a shady money grab. A gratuity is meant for actual service, not for simply handing me a bag of food.

And let’s not ignore the bare-minimum effort from the employees. No greeting, no thank you, just a robotic transaction and a ridiculous extra charge.

If you plan on ordering from here, check your receipt carefully, because they’ll take your money without actually earning it. It’s a real shame because the food was decent, but this shady practice ensures I will NOT be coming back.

👎 0/5 – Not worth the hassle.

Atmosphere: 2

Food: 4

Service: 1

The young lady that works the lunch shift is IRATE AND RUDE, which is why no one comes from work for lunch, she needs to be retrained (If there was any) or fired.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Buffalo Tenders with Fries, Chicken Wings with Fries

Big nasty wings

Ordered on UberEats, but their service even there was top notch thank you! Jonquelle was amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings with Fries

My order has been wrong the last 4 times! I will not be returning to this location again. This is ridiculous. I was short wings, I was given the wrong type of wings on two separate occasions, plus they’ve given my ranch when I specifically ordered blue cheese and made sure to include that in the special request notes. Never Again!

Atmosphere: 3

Food: 1

Service: 1

Came by since I was closed by job site, that I was looking at ,
The customer service was outstanding.
Food was great and fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings with Fries

Keeping getting my order wrong after telling them 3 times

This is hades I give you 10 stars ⭐️

Good food and good drinks! Came out for the bar poker!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings with Fries

Waste of time coming here

Atmosphere: 1

Food: 1

Service: 1

Came in a little after 1am. Order 10 wings, 5 shrimp and a teremana lemon drop .. $45.98.. over charging and over priced.. that’s why the place doesn’t get business .. serve your customers not your pockets.

Horrible Experience – Would Not Recommend

I recently ordered food from JR Crickets, and unfortunately, the experience was terrible from start to finish. Due to my long work hours, I had a friend pick up the food for us. She mentioned that the customer service was not so great, but we still gave the restaurant a chance because we were hungry.

I wanted ribs, but the cashier/server stated they had just gotten done and needed to cool before serving, so we ordered wings, fries, etc. After ordering, we noticed a $6 automatic gratuity charge added to the order. When we asked about it, the owner explained that the fee was implemented during the pandemic to ensure servers received proper tips, and there was a sign posted about it. While we weren’t completely comfortable with that, we decided to go ahead with our order.

The biggest issue came when I received the food. We had ordered a side of coleslaw, but when I tasted it, it had a horrible sour smell and taste and the temperature was off. As soon as I took a bite, the taste made me cringe as well along with noticing a gnat on the container. Some of the fries were undercooked, the tenders were soft, and slightly bland. I immediately called the restaurant, and the server was unapologetic. She kept placing me on hold several times without resolving the issue. She offered to replace the coleslaw or give fries, which I didn’t want, and eventually told me they wouldn’t issue a refund.

The lack of care and the quality of the food were unacceptable. I later checked reviews online and saw similar complaints from other customers regarding the automatic gratuity, poor food quality.

I wanted to support this business, but after this experience, I will not return and urge others to think twice before visiting. This is not how you treat paying customers.

Atmosphere: 2

Food: 1

Service: 1

Lizz was amazing! Superior service and it was her birthday! Food was good. 75 cent wings today!

Atmosphere: 5

Food: 5

Service: 5

Food is horrible chicken half cooked over salted fries taste like cardboard and under cooked. Drinks over priced with 2 extra charges on top of the overpriced menu. Gratuity on to go. Owner is rude and daughter who is the bartender just as bad. They feel like you should take care of them for come to there franchised bar. Son is on drugs or a drunk pulls out guns on patroons. Don’t waste your money. I’ll never do it again. Trash!!!!!

Listen I’ve been here about 6 times. The food was okay but the bartender this time had me in my element hunni.
The drinks and convo was great. It was a cool mid day vibe. Thanks Liz for a great experience.

Atmosphere: 5

Food: 4

Service: 5