I come here and the Virginia Highlands location frequently. I ordered two smoothies at the vi-hi location because I was on my way to the hospital with my mom. The smoothies tasted awful like nothing like the description. When I asked for assistance they said because I purchased them at a different store they could do anything. I have worked in CS for much of my life. That’s not how to keep customers. I will take my money elsewhere.
joanna mayer
Far too expensive for what you get. I love healthy food but this is just bland. 28 dollars for a sandwich and smoothie is absurd.
Atmosphere: 2
Food: 2
Service: 2
Joseph Jefferson
We wanted a refund after paying with a Debit card and seeing the 78 resturant score. The manger told the staff member via phone to call security because we wanted our money back. So we called the police so that the narrative would not change. If I could give them 0 stars that what I would give them.
Atmosphere: 1
Food: 1
Service: 1
Jungmeen Lee
The egg sandwich was so great.
Atmosphere: 4
Food: 5
Service: 5
Euphie Yan
eat their poke bowl makes me depressed all-day
K Fo
This location wouldn’t provide a refund for a salad that wasn’t prepared properly. The person preparing the food said she had to call a manager.
The manager LIAD is RACIST when I asked why didn’t he have someone in the restaurant to provide a refund he told me it’s because he doesn’t have “PEOPLE LIKE ME” asking for one
Also told me to go to the location that prepares the food like I want it.
The restaurant made false claims about threats and theft. They called the security guard of the property but not the police.
If you were THREATENED you would’ve called the cops.
Anything to keep the money + the tip. Looking at the reviews apparently business is not that great and you need to the money, so you don’t offer refunds.
Look into some customer service courses LIAD. You get repeat customers with great customer service.
Food: 1
Service: 1
Selina Tinsley
The food, service, and the management was horrible. My first order was not what I ordered, so I requested a refund and was told that they don’t offer refunds and that they could remake the food. The second order was worse than the first one. We had to call the manager on the phone and was discriminated against, I was told that they didn’t have people like me asking for a refund. This place is a NO, period!!! There were also false claims of theft and threats, absolutely ridiculous. The security guard was called, but not the cops; especially when informed to do so, if there was a real issue. This is simply just poor communication, poor ownership/management, poor service, poor food, and a lack of accountability.
Atmosphere: 1
Food: 1
Service: 1
Chariesse Ellis
The service was disgraceful. We placed an order in store and they completely messed up the order. When I went up to ask them to fix it, they refused. I then asked for a refund and they said that we don’t give them to “your kind” not only was I racially profiled over a salad they actively refused to give me proper service as a black woman. I will NOT be here again.
I have never made a false review in my life. It’s clear the Kale Me Krazy is unable to take accountability for their lack of respect for their customers. They claim there was threats when even the security was confused as to why they were called. No one was threatened, all that was wanted was a refund for their terrible service.
Atmosphere: 1
Food: 1
Service: 1
Nagasakiy Youroski
golden turmeric latte tastes like it hurts
Atmosphere: 1
Food: 1
Service: 1
ebony harris
I come here alot and today I witnessed something very unsanitary.. worker was prepping bananas and something dropped on the floor and she picked it up with the gloves put it in the trash , wiped the glove on the trash and continued preparing the bananas.. very disappointed
Ordered a veggie quesadilla and of the supposed 6 ingredients I got two. Terrible!
Atmosphere: 4
Food: 1
Service: 2
Renee Hutcherson, CMC
Wooohooo! My tummy is happy! So is my heart! And my mind is too (at finding a new foodie spot)! #illbeback
Atmosphere: 5
Food: 5
Service: 5
Cookie “Cookie” Smith
I recently had the pleasure of experiencing exceptional customer service from Imani at Kale me Crazy. From the moment I walked in, Imani's warm and welcoming demeanor made me feel right at home. She was incredibly attentive, ensuring all my needs were met promptly and with a smile. Imani's knowledge about the products was impressive, and she went above and beyond to help me find exactly what I was looking for. Her professionalism, patience, and friendly attitude made my visit truly enjoyable. I highly recommend Kale me Crazy, and Imani's stellar customer service is a significant reason why. Thank you, Imani, for making my shopping experience so delightful!
Atmosphere: 5
Food: 5
Service: 5
Tamara Blunt
The Waitress That waited on us Was named Imani she was very ,very Friendly and efficient she had my husband and my food out to us very quickly even though she had many customers in the shop at the time that was placing their orders and others coming in for pick up orders , and she took time to ask if we was ok and if we enjoyed our food or if we needed anything else and with all that she took the time to have a small conversation with us, you need more waitresses like this young lady, she is a people person…. From a very Satisfied Customer
Deb Hall
I like the smoothie I bought it was pretty good. My first time here wasn’t bad.
I come here and the Virginia Highlands location frequently. I ordered two smoothies at the vi-hi location because I was on my way to the hospital with my mom. The smoothies tasted awful like nothing like the description. When I asked for assistance they said because I purchased them at a different store they could do anything. I have worked in CS for much of my life. That’s not how to keep customers. I will take my money elsewhere.
Far too expensive for what you get. I love healthy food but this is just bland. 28 dollars for a sandwich and smoothie is absurd.
Atmosphere: 2
Food: 2
Service: 2
We wanted a refund after paying with a Debit card and seeing the 78 resturant score. The manger told the staff member via phone to call security because we wanted our money back. So we called the police so that the narrative would not change. If I could give them 0 stars that what I would give them.
Atmosphere: 1
Food: 1
Service: 1
The egg sandwich was so great.
Atmosphere: 4
Food: 5
Service: 5
eat their poke bowl makes me depressed all-day
This location wouldn’t provide a refund for a salad that wasn’t prepared properly. The person preparing the food said she had to call a manager.
The manager LIAD is RACIST when I asked why didn’t he have someone in the restaurant to provide a refund he told me it’s because he doesn’t have “PEOPLE LIKE ME” asking for one
Also told me to go to the location that prepares the food like I want it.
The restaurant made false claims about threats and theft. They called the security guard of the property but not the police.
If you were THREATENED you would’ve called the cops.
Anything to keep the money + the tip. Looking at the reviews apparently business is not that great and you need to the money, so you don’t offer refunds.
Look into some customer service courses LIAD. You get repeat customers with great customer service.
Food: 1
Service: 1
The food, service, and the management was horrible. My first order was not what I ordered, so I requested a refund and was told that they don’t offer refunds and that they could remake the food. The second order was worse than the first one. We had to call the manager on the phone and was discriminated against, I was told that they didn’t have people like me asking for a refund. This place is a NO, period!!! There were also false claims of theft and threats, absolutely ridiculous. The security guard was called, but not the cops; especially when informed to do so, if there was a real issue. This is simply just poor communication, poor ownership/management, poor service, poor food, and a lack of accountability.
Atmosphere: 1
Food: 1
Service: 1
The service was disgraceful. We placed an order in store and they completely messed up the order. When I went up to ask them to fix it, they refused. I then asked for a refund and they said that we don’t give them to “your kind” not only was I racially profiled over a salad they actively refused to give me proper service as a black woman. I will NOT be here again.
I have never made a false review in my life. It’s clear the Kale Me Krazy is unable to take accountability for their lack of respect for their customers. They claim there was threats when even the security was confused as to why they were called. No one was threatened, all that was wanted was a refund for their terrible service.
Atmosphere: 1
Food: 1
Service: 1
golden turmeric latte tastes like it hurts
Atmosphere: 1
Food: 1
Service: 1
I come here alot and today I witnessed something very unsanitary.. worker was prepping bananas and something dropped on the floor and she picked it up with the gloves put it in the trash , wiped the glove on the trash and continued preparing the bananas.. very disappointed
Food: 1
Restaurantji Recommends
Ordered a veggie quesadilla and of the supposed 6 ingredients I got two. Terrible!
Atmosphere: 4
Food: 1
Service: 2
Wooohooo! My tummy is happy! So is my heart! And my mind is too (at finding a new foodie spot)! #illbeback
Atmosphere: 5
Food: 5
Service: 5
I recently had the pleasure of experiencing exceptional customer service from Imani at Kale me Crazy. From the moment I walked in, Imani's warm and welcoming demeanor made me feel right at home. She was incredibly attentive, ensuring all my needs were met promptly and with a smile. Imani's knowledge about the products was impressive, and she went above and beyond to help me find exactly what I was looking for. Her professionalism, patience, and friendly attitude made my visit truly enjoyable. I highly recommend Kale me Crazy, and Imani's stellar customer service is a significant reason why. Thank you, Imani, for making my shopping experience so delightful!
Atmosphere: 5
Food: 5
Service: 5
The Waitress That waited on us Was named Imani she was very ,very Friendly and efficient she had my husband and my food out to us very quickly even though she had many customers in the shop at the time that was placing their orders and others coming in for pick up orders , and she took time to ask if we was ok and if we enjoyed our food or if we needed anything else and with all that she took the time to have a small conversation with us, you need more waitresses like this young lady, she is a people person…. From a very Satisfied Customer
I like the smoothie I bought it was pretty good. My first time here wasn’t bad.
Atmosphere: 5
Food: 5
Service: 5
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