Munster Cravings makes amazing cookies—seriously, they are top-tier. However, the customer service? A complete disaster.
When we walked in on Saturday, March 22nd, around 4:30 PM, the young lady at the counter was glued to her phone, giving off the clear impression that we were inconveniencing her by simply being there. If that was her goal, mission accomplished.
I’m not here to judge how someone was raised, but when it comes to running a business, customer service matters. If the owner or management reviews the security footage (assuming they have one), they’ll see exactly why this employee needs serious coaching on basic client experience skills. And if she isn’t willing to grow, honestly, I wouldn’t have her working for me even for free—let alone on payroll.
Running a business is tough, and rent isn’t cheap. Hiring people with an “I’m lucky to have this job” mindset instead of an “You’re lucky I showed up” attitude is crucial. Unfortunately, the latter mentality is all too common these days.
As much as I love these cookies, I won’t be back. Dealing with attitude-filled people is already part of daily life—I’m certainly not paying for the experience on my day off.
Atmosphere: 1
Food: 5
Service: 1
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Dietary restrictions: Vegan Cookie Available
Parking: 2 Hour Free Garage Parking
Kid-friendliness: Kids Welcomed
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 4
Service: 4
Shawntavia Webb
I needed something sweet so I stopped by Munster Cravings. This was my first time. The location was in a food hall and nice and clean. The had many options to choose from. I decided to go with two of my go to flavors. I purchased a s’mores cookie and birthday cookie. The s’mores cookie was ok. It was a little too sweet for me. The birthday cake cookie, although it had icing, was my favorite. It wasn’t overly sweet. They also have the option of getting the birthday cookie with or without frost. They are about $4 a cookie.
Atmosphere: 5
Food: 5
Service: 5
BDaS
Typically these cookies are good BUT I think this company should remove the cookies & cream cookie (vegan, non-vegan) off the menu.
After I ate it, my stomach immediately started doing flips and I was out for the count. I spoke with my friend who also had the same reaction to it. Let me be a little clearer: I got food poisoning from this place. Totally UNACCEPTABLE!
Buyers beware.
Atmosphere: 3
Food: 1
Service: 4
Andrea Nathaniel
Delicious cookies. However no specialty cookies and was very pricey.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Red Velvet, Snickerdoodle, Smores
Alan Brani
I love cookies and adore this place!!!
Atmosphere: 5
Food: 5
Service: 5
A. Dawit
My goodness some of the best chocolate chip cookies I've had in a long time. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Courtney Francois
Delicious cookies!! We got banana pudding, smores and butter waffle. They were excellent!! Better than i could have imagined!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Pudding Cookie, Smores
VW
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Vania
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Jeremiah at The Works offered exceptional customer service! Cookie flavors are most unique and big. Enjoy!
Dietary restrictions: Vegan friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle
Preston
Best cookie ever
Avanteche Iheanacho
I AM A COOKIE MONSTER and I literally did not like their cookies at first but let me tell you, they have started serving these cookies WARM and that was a game changer!! Now they are absolutely DELICIOUS! Like oooey gooey melt in your mouth delicious & now every other cookie company in ATL is in trouble lol. I love em!!! The smores is my fav ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Gritty Glam
First visit and they had the most deliciously odd selections.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Peanut Butter and Jelly, S'Mores
Munster Cravings makes amazing cookies—seriously, they are top-tier. However, the customer service? A complete disaster.
When we walked in on Saturday, March 22nd, around 4:30 PM, the young lady at the counter was glued to her phone, giving off the clear impression that we were inconveniencing her by simply being there. If that was her goal, mission accomplished.
I’m not here to judge how someone was raised, but when it comes to running a business, customer service matters. If the owner or management reviews the security footage (assuming they have one), they’ll see exactly why this employee needs serious coaching on basic client experience skills. And if she isn’t willing to grow, honestly, I wouldn’t have her working for me even for free—let alone on payroll.
Running a business is tough, and rent isn’t cheap. Hiring people with an “I’m lucky to have this job” mindset instead of an “You’re lucky I showed up” attitude is crucial. Unfortunately, the latter mentality is all too common these days.
As much as I love these cookies, I won’t be back. Dealing with attitude-filled people is already part of daily life—I’m certainly not paying for the experience on my day off.
Atmosphere: 1
Food: 5
Service: 1
Dietary restrictions: Vegan Cookie Available
Parking: 2 Hour Free Garage Parking
Kid-friendliness: Kids Welcomed
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 4
Service: 4
I needed something sweet so I stopped by Munster Cravings. This was my first time. The location was in a food hall and nice and clean. The had many options to choose from. I decided to go with two of my go to flavors. I purchased a s’mores cookie and birthday cookie. The s’mores cookie was ok. It was a little too sweet for me. The birthday cake cookie, although it had icing, was my favorite. It wasn’t overly sweet. They also have the option of getting the birthday cookie with or without frost. They are about $4 a cookie.
Atmosphere: 5
Food: 5
Service: 5
Typically these cookies are good BUT I think this company should remove the cookies & cream cookie (vegan, non-vegan) off the menu.
After I ate it, my stomach immediately started doing flips and I was out for the count. I spoke with my friend who also had the same reaction to it. Let me be a little clearer: I got food poisoning from this place. Totally UNACCEPTABLE!
Buyers beware.
Atmosphere: 3
Food: 1
Service: 4
Delicious cookies. However no specialty cookies and was very pricey.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Red Velvet, Snickerdoodle, Smores
I love cookies and adore this place!!!
Atmosphere: 5
Food: 5
Service: 5
My goodness some of the best chocolate chip cookies I've had in a long time. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Delicious cookies!! We got banana pudding, smores and butter waffle. They were excellent!! Better than i could have imagined!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Pudding Cookie, Smores
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Restaurantji Recommends
Jeremiah at The Works offered exceptional customer service! Cookie flavors are most unique and big. Enjoy!
Dietary restrictions: Vegan friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle
Best cookie ever
I AM A COOKIE MONSTER and I literally did not like their cookies at first but let me tell you, they have started serving these cookies WARM and that was a game changer!! Now they are absolutely DELICIOUS! Like oooey gooey melt in your mouth delicious & now every other cookie company in ATL is in trouble lol. I love em!!! The smores is my fav ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
First visit and they had the most deliciously odd selections.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Peanut Butter and Jelly, S'Mores
Best vegan cookie I’ve ever had! Ty!!!
Atmosphere: 5
Food: 5
Service: 5
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