First time visiting, and I was hoping to try a classic chocolate chip cookie—unfortunately, they were completely sold out. I decided to branch out and try a couple new flavors instead: the Biscoff Cookie Butter Cookie and the Banana Pudding Cookie.
The Biscoff Cookie was a 7/10 for me. It wasn’t bad, but it lacked that distinct Biscoff flavor I was expecting, so I wouldn’t go out of my way to try it again.
The Banana Pudding Cookie, on the other hand, was a major miss—1/10. It tasted like an overly sweet sugar cookie topped with something that reminded me of MoonPie banana cream filling. Not what I expected, and it left a weird aftertaste.
Overall, I wouldn’t return or recommend this place. If you’re a true cookie lover looking for quality and flavor, this probably isn’t the spot. Honestly, if I could uneat the cookies, I would.
Atmosphere: 2
Food: 2
Service: 3
Joni Washington
Cookies were really good. Too many chocolate chips/chunks. You want the cookie to remain intact and taste the chocolate. This was like a chocolate cookie.
So..I wish there was an option to have a chocolate chip with a few less chips in it. Prob save them a few dollars too. The chips were a bit too much. Perhaps there is a catering option where you can order with less chocolate.
Thomas I
Munster Cravings makes amazing cookies—seriously, they are top-tier. However, the customer service? A complete disaster.
When we walked in on Saturday, March 22nd, around 4:30 PM, the young lady at the counter was glued to her phone, giving off the clear impression that we were inconveniencing her by simply being there. If that was her goal, mission accomplished.
I’m not here to judge how someone was raised, but when it comes to running a business, customer service matters. If the owner or management reviews the security footage (assuming they have one), they’ll see exactly why this employee needs serious coaching on basic client experience skills. And if she isn’t willing to grow, honestly, I wouldn’t have her working for me even for free—let alone on payroll.
Running a business is tough, and rent isn’t cheap. Hiring people with an “I’m lucky to have this job” mindset instead of an “You’re lucky I showed up” attitude is crucial. Unfortunately, the latter mentality is all too common these days.
As much as I love these cookies, I won’t be back. Dealing with attitude-filled people is already part of daily life—I’m certainly not paying for the experience on my day off.
Atmosphere: 1
Food: 5
Service: 1
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Dietary restrictions: Vegan Cookie Available
Parking: 2 Hour Free Garage Parking
Kid-friendliness: Kids Welcomed
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 4
Service: 4
Shawntavia Webb
I needed something sweet so I stopped by Munster Cravings. This was my first time. The location was in a food hall and nice and clean. The had many options to choose from. I decided to go with two of my go to flavors. I purchased a s’mores cookie and birthday cookie. The s’mores cookie was ok. It was a little too sweet for me. The birthday cake cookie, although it had icing, was my favorite. It wasn’t overly sweet. They also have the option of getting the birthday cookie with or without frost. They are about $4 a cookie.
Atmosphere: 5
Food: 5
Service: 5
BDaS
Typically these cookies are good BUT I think this company should remove the cookies & cream cookie (vegan, non-vegan) off the menu.
After I ate it, my stomach immediately started doing flips and I was out for the count. I spoke with my friend who also had the same reaction to it. Let me be a little clearer: I got food poisoning from this place. Totally UNACCEPTABLE!
Buyers beware.
Atmosphere: 3
Food: 1
Service: 4
Andrea Nathaniel
Delicious cookies. However no specialty cookies and was very pricey.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Red Velvet, Snickerdoodle, Smores
The cookies are soft and melts in your mouth….loved it!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Snickerdoodle, Red Velvet, Walnut Chocolate Chip
The perfect cookie
First time visiting, and I was hoping to try a classic chocolate chip cookie—unfortunately, they were completely sold out. I decided to branch out and try a couple new flavors instead: the Biscoff Cookie Butter Cookie and the Banana Pudding Cookie.
The Biscoff Cookie was a 7/10 for me. It wasn’t bad, but it lacked that distinct Biscoff flavor I was expecting, so I wouldn’t go out of my way to try it again.
The Banana Pudding Cookie, on the other hand, was a major miss—1/10. It tasted like an overly sweet sugar cookie topped with something that reminded me of MoonPie banana cream filling. Not what I expected, and it left a weird aftertaste.
Overall, I wouldn’t return or recommend this place. If you’re a true cookie lover looking for quality and flavor, this probably isn’t the spot. Honestly, if I could uneat the cookies, I would.
Atmosphere: 2
Food: 2
Service: 3
Cookies were really good. Too many chocolate chips/chunks. You want the cookie to remain intact and taste the chocolate. This was like a chocolate cookie.
So..I wish there was an option to have a chocolate chip with a few less chips in it. Prob save them a few dollars too. The chips were a bit too much. Perhaps there is a catering option where you can order with less chocolate.
Munster Cravings makes amazing cookies—seriously, they are top-tier. However, the customer service? A complete disaster.
When we walked in on Saturday, March 22nd, around 4:30 PM, the young lady at the counter was glued to her phone, giving off the clear impression that we were inconveniencing her by simply being there. If that was her goal, mission accomplished.
I’m not here to judge how someone was raised, but when it comes to running a business, customer service matters. If the owner or management reviews the security footage (assuming they have one), they’ll see exactly why this employee needs serious coaching on basic client experience skills. And if she isn’t willing to grow, honestly, I wouldn’t have her working for me even for free—let alone on payroll.
Running a business is tough, and rent isn’t cheap. Hiring people with an “I’m lucky to have this job” mindset instead of an “You’re lucky I showed up” attitude is crucial. Unfortunately, the latter mentality is all too common these days.
As much as I love these cookies, I won’t be back. Dealing with attitude-filled people is already part of daily life—I’m certainly not paying for the experience on my day off.
Atmosphere: 1
Food: 5
Service: 1
Dietary restrictions: Vegan Cookie Available
Parking: 2 Hour Free Garage Parking
Kid-friendliness: Kids Welcomed
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 4
Service: 4
I needed something sweet so I stopped by Munster Cravings. This was my first time. The location was in a food hall and nice and clean. The had many options to choose from. I decided to go with two of my go to flavors. I purchased a s’mores cookie and birthday cookie. The s’mores cookie was ok. It was a little too sweet for me. The birthday cake cookie, although it had icing, was my favorite. It wasn’t overly sweet. They also have the option of getting the birthday cookie with or without frost. They are about $4 a cookie.
Atmosphere: 5
Food: 5
Service: 5
Typically these cookies are good BUT I think this company should remove the cookies & cream cookie (vegan, non-vegan) off the menu.
After I ate it, my stomach immediately started doing flips and I was out for the count. I spoke with my friend who also had the same reaction to it. Let me be a little clearer: I got food poisoning from this place. Totally UNACCEPTABLE!
Buyers beware.
Atmosphere: 3
Food: 1
Service: 4
Delicious cookies. However no specialty cookies and was very pricey.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Red Velvet, Snickerdoodle, Smores
I love cookies and adore this place!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My goodness some of the best chocolate chip cookies I've had in a long time. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Delicious cookies!! We got banana pudding, smores and butter waffle. They were excellent!! Better than i could have imagined!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Pudding Cookie, Smores
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Agree with the other reviews, all the cookies taste the same!! Not impressed and nothing to write home about. They look better than they taste.
Jeremiah at The Works offered exceptional customer service! Cookie flavors are most unique and big. Enjoy!
Dietary restrictions: Vegan friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle
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