Smaller menu. In accurate orders, borderline food, 1 dish came 15 minutes before the others (thus was cold when eating with others). Did not bring itemized bill either…. Would not visit again.
Atmosphere: 2
Food: 3
Service: 2
Mary Lou LeBoff
Expecting to order dinner from the menu. It had great reviews on Atlanta Eats. We arrive and her told there is only a taco bar. We were seated. Restaurant was only 1/2 full. 10 minutes later went up to hostess to ask for service. 10 more minutes until someone came.Taco bar was weak, a 5 out of 10. Staying in the Omni and would not go back!
Nick
While the food was good, the service was poor. The restaurant was pretty slow but service was still very slow. Our waitress was not attentive and we had to flag her down whenever we needed something. They forgot one of the entrees at our table so one of my clients had to wait a while for his food to be brough out while the rest of us ate.
Benjamin Ansari
Amazing brunch spot in Atlanta. Excellent customer service, Maria the manager remembered us the second time since we missed the grinch the first time. The staff are very professional and kind. Very Festive, great ambiance and location. They have complimentary valet for restaurant. Will be back. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Sherry
My grandchildren and I were put in a back room next to a huge Christmas Tree where bulbs kept falling on us because it was so close. I asked for another table and I was told they were reserved! I got irate because we too had reservations! We just left it was so frustrating!
Tanika
Overall it was ok. the food was ok. The ambiance could have been better. The service was nothing exceptional. It was all just ok.
Monija Monola
bad dinner
Atmosphere: 1
Food: 1
Service: 1
Jeremy Price
rate one star and do not regret it
Atmosphere: 1
Food: 1
Service: 1
Joshua Chang
2 caveats. One is that it’s a hotel restaurant. Two is that today was a large crowd due to SEC championship game and American epilepsy society convention.
That being said, awful experience. No indication was given that the restaurant would not be offering the regular menu and instead would be buffet style. The buffet was low effort and business convention lunch style. Flavorless and overcooked salmon pieces, boiled rubbery chicken, cold corn on the cob, “Korean” style ribs that had 0 Korean characteristics. I saw people making burgers and chicken sandwiches at the grill and asked if I could order one and was told that “only people in the hallway can order those”.
Also attached is a photo of the $20 old fashioned I ordered, which looks like something that someone half drank at a cash bar at a small wedding. It should not have cost any money, and lucky this was a business dinner but it was embarrassing nonetheless. It took me 30 minutes into dinner just to get this ordered because of how busy the waitress was.
Overall, it was very clear from today and from previous reviews that this restaurant does not have confidence in staffing and executing a full service dinner program when there is any hint of a crowd, and their business solution is to offer a low effort buffet that did not have any southern comfort food elements to it at all. The Omni hotel should be embarrassed that this is happening in their premises. Best part is that they automatically add tip to the bill even though you essentially receive no service aside from clearing used plates and getting a drink ordered and delivered every 20-30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Heidi Parent
Paid for Grinch Brunch. Our server was great but every single food items was COLD. We also read that our tickets came with a voucher for a bar drink, but when we got there we got 1 voucher for our reservation of 4...and it was t even good until the next day. We don't live here so that won't go to use.
Wonderful experience. To top it off, a visit and pictures with the Grinch made it extra special!
Von Brown
This was crazy. Saturday night with reservation. Sat us down within 10 minutes but something was off. Very quiet in the restaurant, almost silent. None of the tables had their drinks or food. We waited 45 minutes on our drinks and an appetizer that never came. After an hour we made the decision to leave as did most of the other tables. I understand understaffed and call outs but this was another level of horrible service.
Atmosphere: 1
Food: 1
Service: 1
Kelsay McFall
Understaffed for a Saturday night. Took waiter 45 mins to get our drinks. Food seemed like warmed up frozen food. Forgot multiple items for our group. Made friends with many other customers who experienced the same awful service experience.
Atmosphere: 2
Food: 2
Service: 1
Steven C McCullough
Likely the worst experience I have ever had in a restaurant. Waiters/waitresses wouldn't answer us, didn't acknowledge us for over 1 hour. After finally taking our order, the food came out incorrect. Couldn't even lodge a complaint as there was no manager on site.
Atmosphere: 1
Food: 1
Service: 1
Ashley
Horrible service, one of our entrees was terrible. We did not have a waiter or waitress and after 35 minutes we still had not been waited on at all I had to ask for someone to please come take our order.
Smaller menu. In accurate orders, borderline food, 1 dish came 15 minutes before the others (thus was cold when eating with others). Did not bring itemized bill either…. Would not visit again.
Atmosphere: 2
Food: 3
Service: 2
Expecting to order dinner from the menu. It had great reviews on Atlanta Eats. We arrive and her told there is only a taco bar. We were seated. Restaurant was only 1/2 full. 10 minutes later went up to hostess to ask for service. 10 more minutes until someone came.Taco bar was weak, a 5 out of 10.
Staying in the Omni and would not go back!
While the food was good, the service was poor. The restaurant was pretty slow but service was still very slow. Our waitress was not attentive and we had to flag her down whenever we needed something. They forgot one of the entrees at our table so one of my clients had to wait a while for his food to be brough out while the rest of us ate.
Amazing brunch spot in Atlanta. Excellent customer service, Maria the manager remembered us the second time since we missed the grinch the first time. The staff are very professional and kind. Very Festive, great ambiance and location. They have complimentary valet for restaurant. Will be back. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
My grandchildren and I were put in a back room next to a huge Christmas Tree where bulbs kept falling on us because it was so close. I asked for another table and I was told they were reserved! I got irate because we too had reservations! We just left it was so frustrating!
Overall it was ok. the food was ok. The ambiance could have been better. The service was nothing exceptional. It was all just ok.
bad dinner
Atmosphere: 1
Food: 1
Service: 1
rate one star and do not regret it
Atmosphere: 1
Food: 1
Service: 1
2 caveats. One is that it’s a hotel restaurant. Two is that today was a large crowd due to SEC championship game and American epilepsy society convention.
That being said, awful experience. No indication was given that the restaurant would not be offering the regular menu and instead would be buffet style. The buffet was low effort and business convention lunch style. Flavorless and overcooked salmon pieces, boiled rubbery chicken, cold corn on the cob, “Korean” style ribs that had 0 Korean characteristics. I saw people making burgers and chicken sandwiches at the grill and asked if I could order one and was told that “only people in the hallway can order those”.
Also attached is a photo of the $20 old fashioned I ordered, which looks like something that someone half drank at a cash bar at a small wedding. It should not have cost any money, and lucky this was a business dinner but it was embarrassing nonetheless. It took me 30 minutes into dinner just to get this ordered because of how busy the waitress was.
Overall, it was very clear from today and from previous reviews that this restaurant does not have confidence in staffing and executing a full service dinner program when there is any hint of a crowd, and their business solution is to offer a low effort buffet that did not have any southern comfort food elements to it at all. The Omni hotel should be embarrassed that this is happening in their premises. Best part is that they automatically add tip to the bill even though you essentially receive no service aside from clearing used plates and getting a drink ordered and delivered every 20-30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Paid for Grinch Brunch. Our server was great but every single food items was COLD. We also read that our tickets came with a voucher for a bar drink, but when we got there we got 1 voucher for our reservation of 4...and it was t even good until the next day. We don't live here so that won't go to use.
For almost $60/person this was not worth it.
Atmosphere: 4
Food: 1
Service: 5
Restaurantji Recommends
Wonderful experience. To top it off, a visit and pictures with the Grinch made it extra special!
This was crazy. Saturday night with reservation. Sat us down within 10 minutes but something was off. Very quiet in the restaurant, almost silent. None of the tables had their drinks or food. We waited 45 minutes on our drinks and an appetizer that never came. After an hour we made the decision to leave as did most of the other tables. I understand understaffed and call outs but this was another level of horrible service.
Atmosphere: 1
Food: 1
Service: 1
Understaffed for a Saturday night. Took waiter 45 mins to get our drinks. Food seemed like warmed up frozen food. Forgot multiple items for our group. Made friends with many other customers who experienced the same awful service experience.
Atmosphere: 2
Food: 2
Service: 1
Likely the worst experience I have ever had in a restaurant. Waiters/waitresses wouldn't answer us, didn't acknowledge us for over 1 hour. After finally taking our order, the food came out incorrect. Couldn't even lodge a complaint as there was no manager on site.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, one of our entrees was terrible. We did not have a waiter or waitress and after 35 minutes we still had not been waited on at all I had to ask for someone to please come take our order.
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