Ordered for delivery at 6:45 and could not get in contact with the driver. Ended up getting the food an hour late.
Service: 1
Terica Williams
If I could give them zero stars I will, I ordered an ordered online and got a notification saying it was ready once I entered the store I was waiting an additional 35 minutes later only for them to tell me they misplaced my order. Somehow found the order and attempted to give me cold pizza.This store lacks plenty of miscommunication and no guidance on how to solve challenges with situations like this.
Atmosphere: 1
Food: 1
Service: 1
Keagan Legit
Workers goofing off and taking forever to make a order.
Atmosphere: 2
Food: 4
Service: 1
Lefty
I tried one of your New Pan Pizzas, sorry I have to say it is one of the worst pizzas I have ever had from papa John’s.. all the toppings were falling off each slice when I tried to pick it up, and it wasn’t cut all The way through had to use my own pizza cutter to finish cutting it.. 🤷♂️
Atmosphere: 1
Food: 1
Service: 1
Osman Osman
Extremely disappointing Super Bowl experience at this Papa John’s location.
I ordered the game day promo for two large, two-topping pizzas through customer service and selected in-store pickup. When I arrived, there were hundreds of people waiting and the store couldn’t even find my order after I had already waited about 30 minutes. I was forced to place a completely new order and then waited nearly another hour.
On top of that, the pizzas I finally received were incorrect, but due to the chaos and volume of people, I felt pressured to just accept them. I also wasn’t given a receipt until I repeatedly asked for about 15 minutes because they claimed they were out of paper.
Because of the delays, confusion, and poor organization, I missed the entire Super Bowl—something I had specifically planned this order around. Overall, this was one of the worst customer service experiences I’ve had and far below what I would expect from Papa John’s.
Atmosphere: 1
Food: 1
Service: 1
Karmit Patel
Horrible experience. They said my order delivered but actually didn’t called and they said it was just now going out. Never came called again they said they don’t see order anymore. No help provided.
Sterling Plant
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Arya’s World
The Papa John’s near Georgia Tech is a really convenient and reliable option for anyone in the area. The staff are kind and friendly, and the service is impressively fast. The food itself is fresh, hot, and tastes great—exactly what you want when you’re looking for a quick meal. People in the Georgia Tech area probably don’t have to worry about parking, which makes it even more convenient. Overall, it’s a solid choice if you want something tasty without any hassle!
Atmosphere: 5
Food: 5
Service: 5
Chef Alexander
At Cleveland Ave location. While in store workers conversation was about gay acts and young lady folding boxes was sitting on prep table, pizza dough guy was eating pizza and trying to purchase weed, went outside and came back without washing hands yo make more dough. Was told order would take 10 minutes but order didn't start being prepared until after 20, there's no menu above counter. Horrible atmosphere and no professionalism.
Placed an pick-up order online, when going for a travel from Greyhound bus station. It was easy and timing was perfect. The order was ready for pickup when I reached the store and quickly collected on the way.
I ordered a Veg Cheese Sticks and used a voucher to claim the points accumulated through Dough points. The restaurant was clean and neat and is located in a calm area. The parking space was good and we find it easy to drive through.
Atmosphere: 5
Food: 5
Service: 5
Mario Smith
Everyone there is cool
Atmosphere: 5
Food: 5
Service: 5
Mac Hurt
Man I’m really pissed off because I feel like I pay my money for just simple common service. So I order my pizza go to pick it up and my box is wide open I ask for my order and the girl with the big lashes brings me the open box. I ask is that my order with the box wide open she get an attitude and say sometimes the box don’t close and tells me you can look at it. So I wouldn’t lose my cool I took the pizza when I go to look at it all the toppings I asked for isn’t even on it. I usually don’t leave reviews but this situation got me fire hot and I just got to accept it to avoid conflict and I hate that for myself. Do better yall as human beings because it’s getting ridiculous the way store treats customers and even operate !
Atmosphere: 1
Food: 1
Service: 1
Jonathan Cassady
Whoever was making pizza on Saturday at 6pm did a ridiculously good job. Best papa johns pizza I’ve had in my life.
Food: 5
Service: 5
Marla Wooillon
Absolutely unacceptable service — avoid this location at all costs.
I placed an order at 6:00 PM, with an estimated delivery time of 6:45–7:00 PM. It is now 8:30 PM and the order STILL has not arrived. Nearly 2.5 hours for a simple delivery is ridiculous. What makes it worse is the complete lack of communication or updates from the store. No explanation, no status changes, nothing.
This experience has been a total waste of time and has genuinely ruined my appetite. I strongly advise that you do not route any deliveries from this Papa John’s location. Choose a different store or order from another restaurant entirely. This location clearly has no regard for customers’ time or basic service quality
Its excellent customer service and excellent food
Atmosphere: 5
Food: 5
Service: 5
Ordered for delivery at 6:45 and could not get in contact with the driver. Ended up getting the food an hour late.
Service: 1
If I could give them zero stars I will, I ordered an ordered online and got a notification saying it was ready once I entered the store I was waiting an additional 35 minutes later only for them to tell me they misplaced my order. Somehow found the order and attempted to give me cold pizza.This store lacks plenty of miscommunication and no guidance on how to solve challenges with situations like this.
Atmosphere: 1
Food: 1
Service: 1
Workers goofing off and taking forever to make a order.
Atmosphere: 2
Food: 4
Service: 1
I tried one of your New Pan Pizzas, sorry I have to say it is one of the worst pizzas I have ever had from papa John’s.. all the toppings were falling off each slice when I tried to pick it up, and it wasn’t cut all The way through had to use my own pizza cutter to finish cutting it.. 🤷♂️
Atmosphere: 1
Food: 1
Service: 1
Extremely disappointing Super Bowl experience at this Papa John’s location.
I ordered the game day promo for two large, two-topping pizzas through customer service and selected in-store pickup. When I arrived, there were hundreds of people waiting and the store couldn’t even find my order after I had already waited about 30 minutes. I was forced to place a completely new order and then waited nearly another hour.
On top of that, the pizzas I finally received were incorrect, but due to the chaos and volume of people, I felt pressured to just accept them. I also wasn’t given a receipt until I repeatedly asked for about 15 minutes because they claimed they were out of paper.
Because of the delays, confusion, and poor organization, I missed the entire Super Bowl—something I had specifically planned this order around. Overall, this was one of the worst customer service experiences I’ve had and far below what I would expect from Papa John’s.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. They said my order delivered but actually didn’t called and they said it was just now going out. Never came called again they said they don’t see order anymore. No help provided.
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
The Papa John’s near Georgia Tech is a really convenient and reliable option for anyone in the area. The staff are kind and friendly, and the service is impressively fast. The food itself is fresh, hot, and tastes great—exactly what you want when you’re looking for a quick meal. People in the Georgia Tech area probably don’t have to worry about parking, which makes it even more convenient. Overall, it’s a solid choice if you want something tasty without any hassle!
Atmosphere: 5
Food: 5
Service: 5
At Cleveland Ave location. While in store workers conversation was about gay acts and young lady folding boxes was sitting on prep table, pizza dough guy was eating pizza and trying to purchase weed, went outside and came back without washing hands yo make more dough. Was told order would take 10 minutes but order didn't start being prepared until after 20, there's no menu above counter. Horrible atmosphere and no professionalism.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Placed an pick-up order online, when going for a travel from Greyhound bus station. It was easy and timing was perfect. The order was ready for pickup when I reached the store and quickly collected on the way.
I ordered a Veg Cheese Sticks and used a voucher to claim the points accumulated through Dough points. The restaurant was clean and neat and is located in a calm area. The parking space was good and we find it easy to drive through.
Atmosphere: 5
Food: 5
Service: 5
Everyone there is cool
Atmosphere: 5
Food: 5
Service: 5
Man I’m really pissed off because I feel like I pay my money for just simple common service. So I order my pizza go to pick it up and my box is wide open I ask for my order and the girl with the big lashes brings me the open box. I ask is that my order with the box wide open she get an attitude and say sometimes the box don’t close and tells me you can look at it. So I wouldn’t lose my cool I took the pizza when I go to look at it all the toppings I asked for isn’t even on it. I usually don’t leave reviews but this situation got me fire hot and I just got to accept it to avoid conflict and I hate that for myself. Do better yall as human beings because it’s getting ridiculous the way store treats customers and even operate !
Atmosphere: 1
Food: 1
Service: 1
Whoever was making pizza on Saturday at 6pm did a ridiculously good job. Best papa johns pizza I’ve had in my life.
Food: 5
Service: 5
Absolutely unacceptable service — avoid this location at all costs.
I placed an order at 6:00 PM, with an estimated delivery time of 6:45–7:00 PM. It is now 8:30 PM and the order STILL has not arrived. Nearly 2.5 hours for a simple delivery is ridiculous.
What makes it worse is the complete lack of communication or updates from the store. No explanation, no status changes, nothing.
This experience has been a total waste of time and has genuinely ruined my appetite. I strongly advise that you do not route any deliveries from this Papa John’s location. Choose a different store or order from another restaurant entirely. This location clearly has no regard for customers’ time or basic service quality
Atmosphere: 1
Service: 1
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