Angry and ignorant management staff at baggage claim. They snapped my head off for asking a question about which baggage return my luggage would come out on since my flight I got off of over an hour earlier was not listed even though a flight from the same location with the same airline that was scheduled to land over two hours later than mine did was listed. Very hateful and snotty. Acted very disinterested in helping me or even listening to me. The management group must be hard up for staff or it’s too much hassle to dismiss some. I would never act in that manner towards a customer if I was on staff and I would not tolerate an employee much less several acting in that manner if I were the boss. I know my rating will do nothing, but Hartsfield - Jackson, you NEED to do better!!
Eli Cordova
This place has a good location, but the service was terrible and the food was even worse. I wouldn’t come back. The only thing I enjoyed was the beer. Whatever you do, do not order the charcuterie board — the cheese tasted like it had been stored uncovered in the fridge, absorbing all the bad odors. It even came with garlic that tasted rotten, and I actually love garlic! That alone is -10 points. The panini wasn’t even a real panini — it was just a basic sandwich. Honestly, the only redeeming qualities were the beer and the location. They really need to work on improving the food and service.
Danastasia Beaverhausen
Every single employee in every job is angry that they’re there, it’s so overcrowded that they’re constantly yelling at the passengers when there’s nowhere to move, and they still haven’t figured out that air conditioning has been invented. Oh, don’t forget to bring nose plugs- the building reeks.
Cindy Sizemore
Came to The Piano Bar after a long day of travel and delays and lucked out having Ashlen as my bartender! She was so sweet and attentive! It was a busy night with all the weather and even with all the people coming up and flagging her down she took care of them all!
Sam R
Great location right in the middle of the concourse. Bartender made me a delicious gin and tonic. Can't ask for more.
Sylvia Enix
ATL International Airport has the rudest TSA agents I have ever encountered and I travel a lot. They treat people rudely and don’t have any professionalism. It’s time for Homeland Security to clean this mess up.
Charlotte Tompkins
These people don't give af about their job
Rebecca Harrison
5 Stars – A Hidden Gem in the Heart of ATL!
I had the pleasure of stopping by the Piano Bar at the Atlanta airport during a layover, and I’m so glad I did. Autumn, the bartender, absolutely made my day. She was warm, attentive, and incredibly friendly—one of those people who just makes you feel welcome the second you sit down. Not only did she make a great cocktail (perfectly balanced and exactly what I needed), but she also kept the vibe light and upbeat, chatting with guests and keeping the energy up despite the travel-weary crowd. She handled the bar like a total pro—fast, efficient, and with a great sense of humor. Autumn turned a boring layover into a genuinely enjoyable experience. If you're passing through ATL, do yourself a favor and stop by the Piano Bar. And if Autumn’s behind the bar, you’re in for a treat.
Dead Fresh
No sense of urgency no order waited 45 min just to get skipped then when I did get my beverage of choice I wanted to place a food order and the bartender wouldn’t make eye contact with me acted like I wasn’t there.for no reason no attitude nothing just wanted a snack and beer before my flight if you don’t want to work you shouldn’t come in and ruin a good establishment his name was DEON
Meredith Thornton Freeman
So dirty. Trash cans were over flowing and airport employees are totally disengaged. Disappointing to return to this.
Bartender did not let me sit in the bar to eat their pizza without ordering alcohol. Place wasn’t busy and there was plenty of space to sit. I tried ordering with him but he wouldn’t stop chatting with the other bartender, that’s why I went to order in line. Bad service
Neil Woods
This airport is an unmitigated dump.
Mark Ransom
I checked 2 boxes of wine that made it from Italy without a scratch until they went through the Atlanta airport. The animals that work there decided to throw them around and destroy them despite a dozen Fragile Stickers. My kids asked my why I put so many stickers before the boxes were checked. After were received them back like this I agreed with them; the animals who handled the boxes most likely can't read. I will avoid this airport at all costs.
Reacher Ransom
I checked 2 boxes of wine that made it from Italy without a scratch until they went through the Atlanta airport. The animals that work there decided to throw them around and destroy them despite a dozen Fragile Stickers. My kids asked my why I put so many stickers before the boxes were checked. After were received them back like this I agreed with them; the animals who handled the boxes most likely can't read. I will avoid this airport at all costs.
Hannah Paoletti
Posting a review is not of my usual nature. However, I feel as though this would be a warning to people. We are just stopping through and my partner saw the cannoli on the menu (per the Italian, it was a no brainer). The price on the menu is as stated $5.95. However, AFTER my partner paid for the cannoli, the price came out to $12.96…. To my surprise I stated that there should be some clarification as to why the charge is over twice the listed price (I wasn’t aware taxes are so high?!)! The woman at the register stated that, “they haven’t updated the prices on menus yet”. This is in violation of Georgia Fair Business Practices Act (Ga. Code Ann. §§ 10-1-390). “The FBPA states that unfair or deceptive business practices in the marketplace are unlawful. The law contains a non-exhaustive list of actions that are prohibited and among these, include: Falsely representing the price of an item”. (Yes this is copy and paste, however it is factual). While their other foods and services may be good and enjoyable, this is unprofessional of a business and brings caution the prices of other items on their menu, what would happen if a person could only hypothetically afford the $5.95 and not the $12.96. Please do better and if the prices change, be attentive and proactive to changing them.
Angry and ignorant management staff at baggage claim. They snapped my head off for asking a question about which baggage return my luggage would come out on since my flight I got off of over an hour earlier was not listed even though a flight from the same location with the same airline that was scheduled to land over two hours later than mine did was listed. Very hateful and snotty. Acted very disinterested in helping me or even listening to me. The management group must be hard up for staff or it’s too much hassle to dismiss some. I would never act in that manner towards a customer if I was on staff and I would not tolerate an employee much less several acting in that manner if I were the boss. I know my rating will do nothing, but Hartsfield - Jackson, you NEED to do better!!
This place has a good location, but the service was terrible and the food was even worse. I wouldn’t come back. The only thing I enjoyed was the beer. Whatever you do, do not order the charcuterie board — the cheese tasted like it had been stored uncovered in the fridge, absorbing all the bad odors. It even came with garlic that tasted rotten, and I actually love garlic! That alone is -10 points. The panini wasn’t even a real panini — it was just a basic sandwich. Honestly, the only redeeming qualities were the beer and the location. They really need to work on improving the food and service.
Every single employee in every job is angry that they’re there, it’s so overcrowded that they’re constantly yelling at the passengers when there’s nowhere to move, and they still haven’t figured out that air conditioning has been invented. Oh, don’t forget to bring nose plugs- the building reeks.
Came to The Piano Bar after a long day of travel and delays and lucked out having Ashlen as my bartender! She was so sweet and attentive! It was a busy night with all the weather and even with all the people coming up and flagging her down she took care of them all!
Great location right in the middle of the concourse. Bartender made me a delicious gin and tonic. Can't ask for more.
ATL International Airport has the rudest TSA agents I have ever encountered and I travel a lot. They treat people rudely and don’t have any professionalism. It’s time for Homeland Security to clean this mess up.
These people don't give af about their job
5 Stars – A Hidden Gem in the Heart of ATL!
I had the pleasure of stopping by the Piano Bar at the Atlanta airport during a layover, and I’m so glad I did. Autumn, the bartender, absolutely made my day. She was warm, attentive, and incredibly friendly—one of those people who just makes you feel welcome the second you sit down.
Not only did she make a great cocktail (perfectly balanced and exactly what I needed), but she also kept the vibe light and upbeat, chatting with guests and keeping the energy up despite the travel-weary crowd. She handled the bar like a total pro—fast, efficient, and with a great sense of humor.
Autumn turned a boring layover into a genuinely enjoyable experience. If you're passing through ATL, do yourself a favor and stop by the Piano Bar. And if Autumn’s behind the bar, you’re in for a treat.
No sense of urgency no order waited 45 min just to get skipped then when I did get my beverage of choice I wanted to place a food order and the bartender wouldn’t make eye contact with me acted like I wasn’t there.for no reason no attitude nothing just wanted a snack and beer before my flight if you don’t want to work you shouldn’t come in and ruin a good establishment his name was DEON
So dirty. Trash cans were over flowing and airport employees are totally disengaged. Disappointing to return to this.
Restaurantji Recommends
Bartender did not let me sit in the bar to eat their pizza without ordering alcohol. Place wasn’t busy and there was plenty of space to sit. I tried ordering with him but he wouldn’t stop chatting with the other bartender, that’s why I went to order in line. Bad service
This airport is an unmitigated dump.
I checked 2 boxes of wine that made it from Italy without a scratch until they went through the Atlanta airport. The animals that work there decided to throw them around and destroy them despite a dozen Fragile Stickers. My kids asked my why I put so many stickers before the boxes were checked. After were received them back like this I agreed with them; the animals who handled the boxes most likely can't read. I will avoid this airport at all costs.
I checked 2 boxes of wine that made it from Italy without a scratch until they went through the Atlanta airport. The animals that work there decided to throw them around and destroy them despite a dozen Fragile Stickers. My kids asked my why I put so many stickers before the boxes were checked. After were received them back like this I agreed with them; the animals who handled the boxes most likely can't read. I will avoid this airport at all costs.
Posting a review is not of my usual nature. However, I feel as though this would be a warning to people. We are just stopping through and my partner saw the cannoli on the menu (per the Italian, it was a no brainer).
The price on the menu is as stated $5.95. However, AFTER my partner paid for the cannoli, the price came out to $12.96…. To my surprise I stated that there should be some clarification as to why the charge is over twice the listed price (I wasn’t aware taxes are so high?!)!
The woman at the register stated that, “they haven’t updated the prices on menus yet”.
This is in violation of Georgia Fair Business Practices Act (Ga. Code Ann. §§ 10-1-390). “The FBPA states that unfair or deceptive business practices in the marketplace are unlawful. The law contains a non-exhaustive list of actions that are prohibited and among these, include: Falsely representing the price of an item”. (Yes this is copy and paste, however it is factual).
While their other foods and services may be good and enjoyable, this is unprofessional of a business and brings caution the prices of other items on their menu, what would happen if a person could only hypothetically afford the $5.95 and not the $12.96. Please do better and if the prices change, be attentive and proactive to changing them.
Food: 1
Service: 1
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