Pielands Sub and Slice

Menu states on gluten free pizza toppings are an additional $1 each however I was charged $4 and $3 per topping. When I brought up the menu stated otherwise I was dismissed and it was not changed. ** After my meal I spoke with the manager Cody my total was adjusted and corrected afterwards. I believe the POS system is confusing for employees because after creating my pizza on the website I can see why the error occurred. I simply wish the dismissive attitude was not present when I had a very valid complaint. **

I love this place. I have been in huge fan since day one. I have never been disappointed. The best pizza is the Vi-Ha! Great dough, excellent crust and the best pizza sauce I have ever had! Fresh out the oven and amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pie, Garlic Knot, Cheesy Garlic Bread

My husband and I got the a few slices of the green granny and also a slice of the garlic white. Both were okay. Crust was a little thin and it just wasn’t what I expected overall. The wings were undercooked and the skin was rubbery. Additionally, my husband and I stood in the lobby a while waiting to order and then a white woman came up and was immediately able to order. While still standing there another employee came up and asked that same white woman if she had been helped and never asked us. I won’t assume racism but I can at the very least I”say that there should be some coaching involved about how to address customers in the lobby. We drove 45 mins to try this place and will not be back.

Edited response to owner- if this truly is the owner responding then I am disappointed. Instead of taking accountability you immediately got defensive. Instead of trying to gather the facts of the encounter you attack someone who visited your business. The fact is that my husband and I were overlooked TWICE. In my initial review I said it could have been something else, but race was a visible difference between the woman who continued to get service vs myself. If there are two lines( a new visitor would not know this) a simple greeting to every customer when they enter the store with something like“ is this for here or to go?.. okay order when ready” can avoid this mishap . There IS an opportunity for development here and i hope you can receive it. I’m not sure what bringing up other ratings has to do with it, but I am going to share my honest feedback. Since you brought up previous reviews, it should be noted that other people have similar thoughts on the pizza, wings AND about being ignored. Being a small business owner, I encourage you to do some research on the psychology of reviews and then coach your employees based on that research. Everything included in my original review was a fact and I will not have it minimized because the owner cannot take feedback. Please learn from this and grow.

Atmosphere: 3

Food: 2

Service: 1

Great affordable pizza and salads!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pepperoni Pizza

Best non-Neopolitan pizza in the city. Tasty house made sauce, high quality ingredients. Definitely recommended from this ex-sous chef/foodie!

Atmosphere: 5

Food: 5

Service: 5

Good slices with unique flavors. The green granny with fresh pesto was so flavorful, and the standard pepperoni was elevated with some spicy honey. A great local spot

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Classic Pepperoni Pizza

Great first time!

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Pepperoni Slice

Total redemption! Great pepperoni pie! Hot, cheesy and generous!

Always my go-to for comfort food.

Atmosphere: 5

Food: 5

Service: 5

Can in yesterday for a pick up order and decided to get a slice of pizza. Midway through eating my food, I started to look in my salad and noticed there was still dirt and old pieces of lettuce in the salad. A few hours after eating, I started to feel really nauseous and continuously kept throwing up till about six in the morning. This is really disappointing and y’all should be ashamed. I ended up catching food poisoning and had called out of work all because y’all didn’t make sure the food was correct. Won’t be coming back!

Food: 1

Service: 4

Consistent and delicious pizza. Such a go to for slices and full pies.

Atmosphere: 5

Food: 5

Service: 5

Discovered Pielands while visiting friends in Virginia Highlanda. The Italian Stallion may be the one thing I miss the most from my visit to Atlanta. Sooooo good! Sauce was so flavorful and perfect, veggies cut perfectly to not overbear the pepperoni. The perfect bite for sure!

Atmosphere: 5

Food: 5

Service: 5

Best wings I've had in a while.

Dietary restrictions: Has gluten free pizza

Parking: Street parking

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pepperoni Pizza

Always excellent!!

Atmosphere: 5

Food: 5

Service: 5

Absolutely the best gluten free crust. No cracker crust here!

Dietary restrictions: Gluten

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Classic Pepperoni Pizza