If I could leave zero or negative stars I would. I placed an order for 10 pizzas today, January 18, 2026 at this location at 4:44. I was in town for a festival and had a limited time frame to feed my parents and students. It was supposed to be delivered by 5:19 based on the email I got. By 5:35 I called to check status. The “manager” answered and after going round and round giving the information from my email, he claimed he did not see the order.
I became frustrated and the line went silent. Then another manager picked up. I repeated the issue. The manager then apologized and said that the other manager was new. He then said unfortunately they had to cancel my order because they didn’t have enough something. He mumbled the last part and said that they were busy and did not have a chance to call me to let me know. Are you serious? What kind of business cancels an order and doesn’t notify the customer? He then told me he’d like to find a way to fix it…to fix it my order should have never been cancelled or at a minimum I should have been notified. He asked if someone could possibly pick the order up…I didn’t have access to anyone to do that and that was not the intention. We ordered delivery for a reason.
This is absolutely unacceptable no questions asked. I did contact corporate as well. I would expect that the owner of this location reach out. Also, whatever they did do with my business debit card, my bank then called me to verify there was not fraudulent activity.
I called Papa John’s right down the street and they delivered hot and fresh pizzas for the same cost and also within 25 minutes.
I leave reviews all of the time. I also give honest reviews based on exactly what happens in my experiences. I would NEVER order from this Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
Ol Boi
With Pizza Hut being my favorite pizza place and favorite food item, it was refreshing to find 1 that really cares about how they make their pizzas. There is no atmosphere to have here. You pretty much pick up your food and go. Simple.
Food: 5
Service: 5
Rudy Brown
This location won't last wrong. Staff is extremely unprofessional. One time I went in and a girl was talking to her friend on speaker phone.
The last time, I was completely ignored after he asked what order I was there to pick up. He really just serviced the other people while ignoring me.
Even the people were wondering what was going on.
Gary Arnold
This is terrible stay away
Atmosphere: 1
Food: 1
Service: 1
Jason Alston
Ordered a pie, and it was delivered by Doordash and the driver despite my instructions, left it on the ground.
Food: 1
Service: 1
Vincent Henderson
Ill never go to another pizza hut as long as I live
Atmosphere: 1
Food: 1
Service: 1
Petra Brown
You can't eat at just anybody's house or where they work either!! Manager's home pics
Atmosphere: 1
Food: 1
Service: 1
Sam
I just left from this place and the worst customer service ever. If you don't want to work don't come to work. They don't even bother to talk to customer waiting to order
Madisyn Heningburg
Ordered online and when I showed up to pick up my order I was told they were sold out of the crust (my order was never cancelled) and then when I asked for a replacement -the girl in the front with the braids -told me I could do it -then checked the computer and said it would be 45 minutes-and then when I said I would wait - she went to the back to talk to her manager and came back and said they don’t do replacements - honestly I didn’t yell or anything because I got a Tmobile Tuesday deal - but honestly the manger is definitely going to get the front desk girl cursed out by someone if he hasn’t already.
Julia and Andrew at the 2980 Cobb pkwy location was SUPERB the MIN I walked through the door! Food nice and hot…EXCELLENT customer service Ansa was literally in and out within 4 mins. I HAD to leave this review before pulling off. Well done! I pray they get every blessing coming their way!!!
Atmosphere: 5
Food: 5
Service: 5
Tyson Horton
Easily some of the best Pizza Hut I’ve ever had. Everything was cooked perfectly and ingredients were fresh.
Service: 5
Chandler nipper
Very friendly and caring to every customer
charlie (Charlie)
Didn’t get his name but the employee working this Wednesday evening was amazing! He was clearly training another employee in the back but brought out my food within minutes of me arriving. He was extremely courteous and thorough, making sure to show me my items before I left. 5 stars on customer service! The food is great as always :)
Atmosphere: 3
Food: 5
Service: 5
Deon Clark
I always love when I come here and ms. Oletha always make sure I get my food how I like it
If I could leave zero or negative stars I would. I placed an order for 10 pizzas today, January 18, 2026 at this location at 4:44. I was in town for a festival and had a limited time frame to feed my parents and students. It was supposed to be delivered by 5:19 based on the email I got. By 5:35 I called to check status. The “manager” answered and after going round and round giving the information from my email, he claimed he did not see the order.
I became frustrated and the line went silent. Then another manager picked up. I repeated the issue. The manager then apologized and said that the other manager was new. He then said unfortunately they had to cancel my order because they didn’t have enough something. He mumbled the last part and said that they were busy and did not have a chance to call me to let me know. Are you serious? What kind of business cancels an order and doesn’t notify the customer? He then told me he’d like to find a way to fix it…to fix it my order should have never been cancelled or at a minimum I should have been notified. He asked if someone could possibly pick the order up…I didn’t have access to anyone to do that and that was not the intention. We ordered delivery for a reason.
This is absolutely unacceptable no questions asked. I did contact corporate as well. I would expect that the owner of this location reach out. Also, whatever they did do with my business debit card, my bank then called me to verify there was not fraudulent activity.
I called Papa John’s right down the street and they delivered hot and fresh pizzas for the same cost and also within 25 minutes.
I leave reviews all of the time. I also give honest reviews based on exactly what happens in my experiences. I would NEVER order from this Pizza Hut again.
Atmosphere: 1
Food: 1
Service: 1
With Pizza Hut being my favorite pizza place and favorite food item, it was refreshing to find 1 that really cares about how they make their pizzas. There is no atmosphere to have here. You pretty much pick up your food and go. Simple.
Food: 5
Service: 5
This location won't last wrong. Staff is extremely unprofessional. One time I went in and a girl was talking to her friend on speaker phone.
The last time, I was completely ignored after he asked what order I was there to pick up. He really just serviced the other people while ignoring me.
Even the people were wondering what was going on.
This is terrible stay away
Atmosphere: 1
Food: 1
Service: 1
Ordered a pie, and it was delivered by Doordash and the driver despite my instructions, left it on the ground.
Food: 1
Service: 1
Ill never go to another pizza hut as long as I live
Atmosphere: 1
Food: 1
Service: 1
You can't eat at just anybody's house or where they work either!! Manager's home pics
Atmosphere: 1
Food: 1
Service: 1
I just left from this place and the worst customer service ever. If you don't want to work don't come to work. They don't even bother to talk to customer waiting to order
Ordered online and when I showed up to pick up my order I was told they were sold out of the crust (my order was never cancelled) and then when I asked for a replacement -the girl in the front with the braids -told me I could do it -then checked the computer and said it would be 45 minutes-and then when I said I would wait - she went to the back to talk to her manager and came back and said they don’t do replacements - honestly I didn’t yell or anything because I got a Tmobile Tuesday deal - but honestly the manger is definitely going to get the front desk girl cursed out by someone if he hasn’t already.
Atmosphere: 1
Food: 1
Service: 1
Where's misst'r serpentinEFire at😶
Service: 3
Restaurantji Recommends
Julia and Andrew at the 2980 Cobb pkwy location was SUPERB the MIN I walked through the door! Food nice and hot…EXCELLENT customer service Ansa was literally in and out within 4 mins. I HAD to leave this review before pulling off. Well done! I pray they get every blessing coming their way!!!
Atmosphere: 5
Food: 5
Service: 5
Easily some of the best Pizza Hut I’ve ever had. Everything was cooked perfectly and ingredients were fresh.
Service: 5
Very friendly and caring to every customer
Didn’t get his name but the employee working this Wednesday evening was amazing! He was clearly training another employee in the back but brought out my food within minutes of me arriving. He was extremely courteous and thorough, making sure to show me my items before I left. 5 stars on customer service! The food is great as always :)
Atmosphere: 3
Food: 5
Service: 5
I always love when I come here and ms. Oletha always make sure I get my food how I like it
Atmosphere: 5
Food: 4
Service: 5
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