I ordered food that they did NOT DELIVER a when I called to see how we would resolve the issue, they put me on hold an NEVER came back to the phone!
Atmosphere: 1
Food: 1
Service: 1
dennis downer
I ordered pizza online at Pizza Hut's website. Website said it would be delivered by 6:50. At 6:49 I got a text saying Door Dash will now take my order. Order will arrive in 15 Minutes. 15 minutes later I get a text stating Door Dash just picked up my order. 20 minutes later I get a call from Door Dash driver (the app shows her 2 minutes away) who says that she is looking at my order and it's incomplete. She wants to take it back to the restaurant, get my correct order, and come back. I don't want to wait another hour so I ask her to return it. I call the restaurant and they put me on hold "waiting for a manager" for 22 minutes. So, I called Door Dash but they can't help because I ordered directly from Pizza Hut's website. I went to Pizzahut.com and submitted a contact request and explained my problem. I got an email back saying, " We have forwarded your feedback to the above store leadership team responsible for this restaurant." Great, so you have sent the issue to be resolved to the people who are the issue? I'm supposed to expect the guy who won't answer my calls, to proactively contact me? Ugh.
Service: 1
Jamie Ford
My chicken was undercooked and the buffalo sauce was everywhere, but on the chicken. It was spilled all on the bottom of the box and it got on my clothes from simply carrying the box. My order was missing items and the pizza wasn’t all that great either.
Clarissa Strong
Slow and just plain rude. Asked for marinara sauce to go with bread stick girl sucked her teeth and gave me hot sauce. Never again
Atmosphere: 1
Food: 1
Service: 1
Don Nathaniel
I was given the wrong order after telling the cashier it was wrong. Called customer service and was never reached out to by the store.
This Metropolitan location is the worse for real! I order 2 pizzas and a wait for 20 min when I get there they just told that they cancel the order because they don't have the ingredients I told them why they don't call me I should order diferent pizza o look and another place and he just started excuses himself
Service: 1
Sandra Virkstis
I ordered thin crust light sauce I got pan & medium sauce
Paris Steward
I ordered my pizza with the Pizza Hut App on 8/16/24 at 9:24pm. I paid and waited the 56min for the complete order. I left my house in the rain and drove to pick up the pizza.
When I arrived the store was closed with all the lights turned off. The website says it closes at 1am on Friday and I know because I use this location often.
I called and was sent to the call center. The man knew my name already and asked me to hold; 59min exactly went by before he disconnected the call.
Corporate sent an email explaining someone will reach out in 3 days; it’s been 5 days.
Pizza Hut; wya?
Service: 1
Nakia Langston
I am guessing that the pan they made the breadsticks and was dirty or something because there was a dead fly baked into my breadsticks.
Atmosphere: 1
Service: 1
trevor daniel
I need my money back if you don't order early they always run out of toppings an never be ready in time they say they do
Ruined my order and I try to call to complain, and all they did was put me on hold and never pick up again
Atmosphere: 1
Food: 2
Service: 1
MELODETH
They didn't deliver my wings and Refused to pick up their phone, never ordering from this ghetto ahh store again
Food: 1
Service: 1
Derek Jones
Ordered Chicago Tavern Style Pizza. There was NOTHING Chicago style about it. It was cold and hard with very little toppings. The box with a little ketchup and cheese would've been better. Never again. ?
Ian Thompson
shockingly horrible even for pizza hut. If you order online, expect to be contacting your credit card for a refund
I ordered food that they did NOT DELIVER a when I called to see how we would resolve the issue, they put me on hold an NEVER came back to the phone!
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza online at Pizza Hut's website. Website said it would be delivered by 6:50. At 6:49 I got a text saying Door Dash will now take my order. Order will arrive in 15 Minutes. 15 minutes later I get a text stating Door Dash just picked up my order. 20 minutes later I get a call from Door Dash driver (the app shows her 2 minutes away) who says that she is looking at my order and it's incomplete. She wants to take it back to the restaurant, get my correct order, and come back. I don't want to wait another hour so I ask her to return it. I call the restaurant and they put me on hold "waiting for a manager" for 22 minutes. So, I called Door Dash but they can't help because I ordered directly from Pizza Hut's website.
I went to Pizzahut.com and submitted a contact request and explained my problem. I got an email back saying,
" We have forwarded your feedback to the above store leadership team responsible for this restaurant."
Great, so you have sent the issue to be resolved to the people who are the issue? I'm supposed to expect the guy who won't answer my calls, to proactively contact me? Ugh.
Service: 1
My chicken was undercooked and the buffalo sauce was everywhere, but on the chicken. It was spilled all on the bottom of the box and it got on my clothes from simply carrying the box. My order was missing items and the pizza wasn’t all that great either.
Slow and just plain rude. Asked for marinara sauce to go with bread stick girl sucked her teeth and gave me hot sauce. Never again
Atmosphere: 1
Food: 1
Service: 1
I was given the wrong order after telling the cashier it was wrong. Called customer service and was never reached out to by the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Sticks, Breadsticks, Pepperoni Pizza
This Metropolitan location is the worse for real! I order 2 pizzas and a wait for 20 min when I get there they just told that they cancel the order because they don't have the ingredients I told them why they don't call me I should order diferent pizza o look and another place and he just started excuses himself
Service: 1
I ordered thin crust light sauce I got pan & medium sauce
I ordered my pizza with the Pizza Hut App on 8/16/24 at 9:24pm. I paid and waited the 56min for the complete order. I left my house in the rain and drove to pick up the pizza.
When I arrived the store was closed with all the lights turned off. The website says it closes at 1am on Friday and I know because I use this location often.
I called and was sent to the call center. The man knew my name already and asked me to hold; 59min exactly went by before he disconnected the call.
Corporate sent an email explaining someone will reach out in 3 days; it’s been 5 days.
Pizza Hut; wya?
Service: 1
I am guessing that the pan they made the breadsticks and was dirty or something because there was a dead fly baked into my breadsticks.
Atmosphere: 1
Service: 1
I need my money back if you don't order early they always run out of toppings an never be ready in time they say they do
Restaurantji Recommends
Ruined my order and I try to call to complain, and all they did was put me on hold and never pick up again
Atmosphere: 1
Food: 2
Service: 1
They didn't deliver my wings and Refused to pick up their phone, never ordering from this ghetto ahh store again
Food: 1
Service: 1
Ordered Chicago Tavern Style Pizza. There was NOTHING Chicago style about it. It was cold and hard with very little toppings. The box with a little ketchup and cheese would've been better. Never again. ?
shockingly horrible even for pizza hut. If you order online, expect to be contacting your credit card for a refund
Atmosphere: 1
Food: 1
Service: 1
My pizza was so thin and dry.
Atmosphere: 1
Food: 1
Service: 1
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