I come to this location often and usually, I am satisfied with the food. Today was a different story...I got my regular, the hot works shrimp bowl. Despite being advertised as fully cooked and fried, the shrimp in my bowl were raw and slimy.That is not how it is usually. Disappointed with the quality, I called the restaurant to voice my concerns.The manager assured me they would consult with their supervisor, but I don't think they will to do anything about it. Do not recommend!!!
Food: 1
Velanie Croley
You should not have to worry about how your food will taste based on how you receive it!! This review is specifically for pickup or delivery orders. I get poke at this location at least 1-2x/biweekly. The in person experience is great but when it comes to pick up and delivery this team does not care. Every time I order pick up or delivery something in my order is wrong to the point I have had to call, complain and go in to have my food remade. I have left comments with the staff about it since I am a regular and there is no change. The staff should pay attention to detail on the order to avoid small errors which have not accumulated to a larger complaint. You would also think you’d attempt to satisfy loyal customers in person and online
Service: 1
Recommended dishes: Spicy Tuna
Alycia Ulysse
Had a great experience thanks to Sair. He was patient, answered all of our questions, and even bought our drink to us while seated. Highly recommend the umami sauce.
Atmosphere: 5
Food: 4
Service: 5
Corey J.
The food has always been good. The service has never been great. ambience is of no concern with picking up. I ordered build my own 3 protein with rice and kale noodles. Unfortunately, after driving 15 min, not able to add certain options to the order online (avocado), the service when I arrived was little to be desired. When I asked for a side since it was not option, the response, "I have to charge you for it". How about no problem and we will get the site updated for future orders? To add to the poor experience, when I arrived by to my desk the order was wrong, missing kale noodles, with lettuce instead, and missing the extra protein I ordered. When I called to get a refund, I was told to contact corporate. When I asked how, look on the site, "y'all have to contact them to get a refund." Clown show
Neil Mansfield
After waiting 20 minutes very patiently while the “crew” worked on online orders, I politely asked how much longer it will be. The dude then decides to give me an attitude!All 7 customers that were in store left before placing an order. Slowest, least friendly, most pathetic staff I have ever seen at a restaurant. Shame too because the food was good the only other time I went there.
Atmosphere: 1
Food: 3
Service: 1
Denice Wade
Such a cool concept! Build your own poke. The food is fresh and delicious. It was my first time here and Catherine was very helpful walking me through the process.
Atmosphere: 5
Food: 5
Service: 5
Louis Boris
Honestly, I have loved this place since I discovered it, but the portion of the food is just getting down and down. For the price they charge and the food you are receiving, it is not normal. The service is very bad. I need to find another place to eat.
Atmosphere: 2
Food: 5
Service: 2
Brian P
I have been to this place multiple times the ingredients are always really fresh and the staff is really friendly I definitely like the different combinations that I could use to make up a bowl definitely come back and try them
Atmosphere: 4
Food: 4
Service: 4
Ne'kea
Idk, it wasn’t bad but it wasn’t like super good either - makes sense?I walked in there was a weird smell.Service was decent & I loved that they had a few real menu items as well - I ordered a large poke bowl & miso soup ?I had spicy tuna & 2 other proteins. I don’t like that they don’t have meat or scallopsThere scoops are also a bit smallIt was good I’m not gonna lie the scoops just earked my soul lol
Atmosphere: 4
Food: 4
Service: 4
Crystal Watson
I used to love this place, despite the bad customer, the food was great!Lately, the food portions have decreased, the prices of decreased and the customer service has gotten worse. Not worth
1st time visit, may have been the best poke bowl I have had in a long time, staff was patient and helpful, will def be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
Adam Naide
Food is decent but they don’t give you chopsticks on delivery orders unless you call AND they don’t answer their phone and hang up when they do answer. Teach your employees some phone etiquette!
Food: 4
Service: 1
Recommended dishes: Poke Bowl
Sylvia Almodovar
Love it. Food is fresh and tasty. Quick friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
Courtney T.
The crispy chicken bowl was not good. The chicken was not tossed in any sauce like the picture and description depict and when we asked for sauce, the unfriendly employee said it would be $0.89. Yes it's not much money to have to pay, but the bowl was $14 and not prepared correctly in the first place. My bowl was fine, but for $14 I would've hoped for more quantity of toppings. At least give a full scoop. And I get it's Christmas Eve at 1pm but the employees do not need to be rude.
Tyler Beckles
Absolutely terrible customer service and I order a Poke Bowl with HEAVY Flavor and instead of what I paid for, the employee made my bowl extremely dry to the point where I was eating my salad bowl with a drink to force it down because zero sauce was added. I went inside and asked can I get some sauce so I can do it myself the employee refused and said I’m wrong and she put sauce on my bowl.
I come to this location often and usually, I am satisfied with the food. Today was a different story...I got my regular, the hot works shrimp bowl. Despite being advertised as fully cooked and fried, the shrimp in my bowl were raw and slimy.That is not how it is usually. Disappointed with the quality, I called the restaurant to voice my concerns.The manager assured me they would consult with their supervisor, but I don't think they will to do anything about it. Do not recommend!!!
Food: 1
You should not have to worry about how your food will taste based on how you receive it!! This review is specifically for pickup or delivery orders. I get poke at this location at least 1-2x/biweekly. The in person experience is great but when it comes to pick up and delivery this team does not care. Every time I order pick up or delivery something in my order is wrong to the point I have had to call, complain and go in to have my food remade. I have left comments with the staff about it since I am a regular and there is no change. The staff should pay attention to detail on the order to avoid small errors which have not accumulated to a larger complaint. You would also think you’d attempt to satisfy loyal customers in person and online
Service: 1
Recommended dishes: Spicy Tuna
Had a great experience thanks to Sair. He was patient, answered all of our questions, and even bought our drink to us while seated. Highly recommend the umami sauce.
Atmosphere: 5
Food: 4
Service: 5
The food has always been good. The service has never been great. ambience is of no concern with picking up. I ordered build my own 3 protein with rice and kale noodles. Unfortunately, after driving 15 min, not able to add certain options to the order online (avocado), the service when I arrived was little to be desired. When I asked for a side since it was not option, the response, "I have to charge you for it". How about no problem and we will get the site updated for future orders? To add to the poor experience, when I arrived by to my desk the order was wrong, missing kale noodles, with lettuce instead, and missing the extra protein I ordered. When I called to get a refund, I was told to contact corporate. When I asked how, look on the site, "y'all have to contact them to get a refund." Clown show
After waiting 20 minutes very patiently while the “crew” worked on online orders, I politely asked how much longer it will be. The dude then decides to give me an attitude!All 7 customers that were in store left before placing an order. Slowest, least friendly, most pathetic staff I have ever seen at a restaurant. Shame too because the food was good the only other time I went there.
Atmosphere: 1
Food: 3
Service: 1
Such a cool concept! Build your own poke. The food is fresh and delicious. It was my first time here and Catherine was very helpful walking me through the process.
Atmosphere: 5
Food: 5
Service: 5
Honestly, I have loved this place since I discovered it, but the portion of the food is just getting down and down. For the price they charge and the food you are receiving, it is not normal. The service is very bad. I need to find another place to eat.
Atmosphere: 2
Food: 5
Service: 2
I have been to this place multiple times the ingredients are always really fresh and the staff is really friendly I definitely like the different combinations that I could use to make up a bowl definitely come back and try them
Atmosphere: 4
Food: 4
Service: 4
Idk, it wasn’t bad but it wasn’t like super good either - makes sense?I walked in there was a weird smell.Service was decent & I loved that they had a few real menu items as well - I ordered a large poke bowl & miso soup ?I had spicy tuna & 2 other proteins. I don’t like that they don’t have meat or scallopsThere scoops are also a bit smallIt was good I’m not gonna lie the scoops just earked my soul lol
Atmosphere: 4
Food: 4
Service: 4
I used to love this place, despite the bad customer, the food was great!Lately, the food portions have decreased, the prices of decreased and the customer service has gotten worse. Not worth
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
1st time visit, may have been the best poke bowl I have had in a long time, staff was patient and helpful, will def be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
Food is decent but they don’t give you chopsticks on delivery orders unless you call AND they don’t answer their phone and hang up when they do answer. Teach your employees some phone etiquette!
Food: 4
Service: 1
Recommended dishes: Poke Bowl
Love it. Food is fresh and tasty. Quick friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poke Bowl
The crispy chicken bowl was not good. The chicken was not tossed in any sauce like the picture and description depict and when we asked for sauce, the unfriendly employee said it would be $0.89. Yes it's not much money to have to pay, but the bowl was $14 and not prepared correctly in the first place. My bowl was fine, but for $14 I would've hoped for more quantity of toppings. At least give a full scoop. And I get it's Christmas Eve at 1pm but the employees do not need to be rude.
Absolutely terrible customer service and I order a Poke Bowl with HEAVY Flavor and instead of what I paid for, the employee made my bowl extremely dry to the point where I was eating my salad bowl with a drink to force it down because zero sauce was added. I went inside and asked can I get some sauce so I can do it myself the employee refused and said I’m wrong and she put sauce on my bowl.
Atmosphere: 1
Food: 4
Service: 1