Lady working at the ATL airport on 1/18/24, around 6:45pm, stand was very RUDE and unhelpful. People are under a lot of stress and you are charging a ridiculous amount of money for your products, please don't add insult to injury to the situation by being a very rude person.
Patricia Bridges
Worst customer service ever! I charged a $3 bottle of water, got confirmation of the charge through Amex, and the clerk insisted that the charge was declined, even when I showed her proof. If you appreciate being ripped off, feel free to stop in this place.
Service: 1
miguel rodriguez
Worst $30 I ever spent on 2 turkey sandwiches & a water smh sandwiches we're horrible. My wife could only eat 1 half I spent so much I felt obligated to eat the other half smh never ever again!!!!!!!! Update.....the supervisor was called & I should've known better by reading the reviews that she has no sense of customer service. Her reply was it couldn't have been that bad where is it? I replied in the garbage ?. She went on to say she can't do anything for me. Do not spend your money there. If your not satisfied you won't be reimbursed. The employee should be the manager she was really a nice lady & felt bad for us.
Atmosphere: 1
Food: 1
Service: 1
Google user
Worst customer service ever! I charged a $3 bottle of water, got confirmation of the charge through Amex, and the clerk insisted that the charge was declined, even when I showed her proof. If you appreciate being ripped off, feel free to stop in this place.
Jeantremont67
If you arrived around 10:00 pm they rush you to ordered the food . I ve ordered a bucatini with bacon and egg sauce . Way to salty and the only flavor was the bacon . Bad bad bad . Beer on tap expensive of course and they automatically put 18 pour-cent on the check . Go to another place
JensAddictions
Atlanta airport doesn’t have a massive choice when it comes to places to eat before a flight, Ecco on the surface looked like the best of a bad bunch, but it ended up being a truly awful experience. The manager was rude and dismissive from the moment our party of six first arrived. She claimed to have nowhere to seat us despite there being two empty tables by the door. After waiting a few minutes she led us to an area which had several other empty tables. To be fair our waiter was much more pleasant. We ordered drinks and a sharing starter. The drinks came but only half the starter was brought out, with the other half being delivered to the table about 20 minutes later. After ordering our mains we waited about an hour for the food to come out, even after asking a few times why it was taking so long. When it was eventually brought to the table, it still took about ten minutes to bring all six meals out, it was luke warm, overly salty goop that was barely edible and certainly not the pleasant food we were hoping to enjoy before a long flight. The bill was huge and carried an 18% mandatory service charge. We challenged this with the manager reminding them of the terrible service and awful food but she refused to remove it, instead giving us a “discretionary” 15% discount. I wish we’d have just walked away without paying. I’d seriously rather be arrested than eat here again. So, my advice to anyone tempted by the look of this place; avoid like the plague!
Trine H
This restaurant savede the day for my daugther, last saturday evening. She has autisme og diabetes, and they makede a portion of fries to her to go. You where the kindest people. Thank You so much.
Crissie C
I've been to this restaurant a couple times. The food is always great! The pasta, Panini's and cheese balls are all amazing. I live in Canada, I left my phone at the table and boarded my flight. The folks at this restaurant let me know they had my phone and made arrangements to get it back to me, I'm beyond grateful. Southern hospitality is so REAL!!!
Ella B.
My fiancée and I are using POP for our wedding in September and Janice has been amazing!
rkigervaron
Good. The food was very good (especially in an airport setting). Steak was particularly good. Service good. Expensive
The absolute worst service I have had in a long time. I stood for at least 20 minutes to be seated and I was the only one in line. Got seated and all they were worried about was closing when they still were meant to be open for an hour. I ordered a chicken panini and fries. Fries were so oily and the panini had about three small pieces of chicken. I ate three bites and could not eat any more. The staff were yelling at each other and the person that I think was the manager was fussing with the waitress and she was the only one serving the tables. She walked by my tabling cursing him out and saying she was not a robot and then a few minutes later he brought my food out and said here is your panni and walked away. Terrible service and terrible food
Sandy S
Eating in an airport terminal can be a grim experience -- a matter of finding something reasonably healthy without expecting much in the way of cuisine or service. That's why this white-tablecloth gastropub in international Terminal F came as such a welcome surprise. The decor was sleek without being cold. The service was attentive without bein pushy. and the food was top notch. My charcuterie plate featured delectable smoked beef, creamy pate and toothsome sourdough. Top grades go to the side of green beans -- a more than generous serving of fresh, al dente green beans tossed in balsamic vinegar and sprinkled with pine nuts. Yum!
huntejk
Had a lot of time to kill before an international flight. Place was empty but we had to wait a bit for someone to come to the entry. Had a great cocktail and our food was good - I had bucatini and my husband had steak frites which was gluten-free. We had a great waitress, Jennifer.
Joe W
We got to our f terminal hungry and saw what appeared to be a nice place to eat .We walked in the bar had 3 people at it .The waitress said yo have to wait in line there was no line 10 min later she said i can seat you now .at the bar .that was pretty empty .It was dark .the beer taps .all 15 or 20 had no handles .We sat for another 10 min no service .The bar smelled so bad we had to leave it smelled like the worst stale beer stench i had ever smelled .This is the worst place to go that i had ever been to .This needs bar rescue. The owners should fix it or close it .The health department should be notified. I travel all the time and i will never go back
RecordCollector67
If you fancy a sit down meal in the International Terminal, you’re not exactly spoiled for choice. Captive audience & limited choice. It starts at the door, before you go in. That should have been a sign. The Greeter had an attitude from the start. “15 minute wait” threw a list & pen at us, walked off. Added our name, we appeared to be 7th on the list. But only 2 waiting. “They’ve given up & left” said an elderly gent sitting on his suit case. Oh dear. After 30 mins, he too gave up. Apparently they are “short staffed” - during the 45 - YES FORTY FIVE MINUTES - we were waiting to see what’s wrong. There is absolutely no Team Players there. The Greeter Greets. The Servers Serve. The Busboy talks on his phone. They all lean on the back counter. 23 tables to cleared, Nothing. Piles of glasses on the Bar, Nothing Seems there is clear demarcation by the staff. One lady in the queue asked the Greeter, “do you not clear the tables?” - “I ain’t doin that” & walked off. Far more productive to lean on the rear counter chatting to the server. After the aforementioned 45 mins our name is called. We sit down & are handed a drinks menu. “Could we have the food menu pls?” asked my wife. “Kitchen closed 15 mins ago” off she trounced. I’m livid by this time but the wife’s calmer head prevailed. Server returned to take drinks order. We asked for a glass of Pinot & a beer. “Ain’t got none. We have one white, one red & one bottled beer nothing else” Come on - really! Ecco Management - give it up! Shut the door, throw the keys under the shutter & give the lease back. You must be loosing money by the hour. Hopeless. You’re clearly not paying suppliers if your operating on ONE brand of bottled beer. Needle to say, we left. On the way out we tell the queue the kitchen was closed. The Greeter wasn’t going to do it. Truly the most shockingly bad experience I think I’ve ever had. I can’t see it lasting long. It could & should be a goldmine. Captive audience, airport prices. Shocking
Lady working at the ATL airport on 1/18/24, around 6:45pm, stand was very RUDE and unhelpful. People are under a lot of stress and you are charging a ridiculous amount of money for your products, please don't add insult to injury to the situation by being a very rude person.
Worst customer service ever! I charged a $3 bottle of water, got confirmation of the charge through Amex, and the clerk insisted that the charge was declined, even when I showed her proof. If you appreciate being ripped off, feel free to stop in this place.
Service: 1
Worst $30 I ever spent on 2 turkey sandwiches & a water smh sandwiches we're horrible. My wife could only eat 1 half I spent so much I felt obligated to eat the other half smh never ever again!!!!!!!! Update.....the supervisor was called & I should've known better by reading the reviews that she has no sense of customer service. Her reply was it couldn't have been that bad where is it? I replied in the garbage ?. She went on to say she can't do anything for me. Do not spend your money there. If your not satisfied you won't be reimbursed. The employee should be the manager she was really a nice lady & felt bad for us.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever! I charged a $3 bottle of water, got confirmation of the charge through Amex, and the clerk insisted that the charge was declined, even when I showed her proof. If you appreciate being ripped off, feel free to stop in this place.
If you arrived around 10:00 pm they rush you to ordered the food . I ve ordered a bucatini with bacon and egg sauce . Way to salty and the only flavor was the bacon . Bad bad bad . Beer on tap expensive of course and they automatically put 18 pour-cent on the check . Go to another place
Atlanta airport doesn’t have a massive choice when it comes to places to eat before a flight, Ecco on the surface looked like the best of a bad bunch, but it ended up being a truly awful experience. The manager was rude and dismissive from the moment our party of six first arrived. She claimed to have nowhere to seat us despite there being two empty tables by the door. After waiting a few minutes she led us to an area which had several other empty tables. To be fair our waiter was much more pleasant. We ordered drinks and a sharing starter. The drinks came but only half the starter was brought out, with the other half being delivered to the table about 20 minutes later. After ordering our mains we waited about an hour for the food to come out, even after asking a few times why it was taking so long. When it was eventually brought to the table, it still took about ten minutes to bring all six meals out, it was luke warm, overly salty goop that was barely edible and certainly not the pleasant food we were hoping to enjoy before a long flight. The bill was huge and carried an 18% mandatory service charge. We challenged this with the manager reminding them of the terrible service and awful food but she refused to remove it, instead giving us a “discretionary” 15% discount. I wish we’d have just walked away without paying. I’d seriously rather be arrested than eat here again. So, my advice to anyone tempted by the look of this place; avoid like the plague!
This restaurant savede the day for my daugther, last saturday evening. She has autisme og diabetes, and they makede a portion of fries to her to go. You where the kindest people. Thank You so much.
I've been to this restaurant a couple times. The food is always great! The pasta, Panini's and cheese balls are all amazing. I live in Canada, I left my phone at the table and boarded my flight. The folks at this restaurant let me know they had my phone and made arrangements to get it back to me, I'm beyond grateful. Southern hospitality is so REAL!!!
My fiancée and I are using POP for our wedding in September and Janice has been amazing!
Good. The food was very good (especially in an airport setting). Steak was particularly good. Service good. Expensive
Restaurantji Recommends
The absolute worst service I have had in a long time. I stood for at least 20 minutes to be seated and I was the only one in line. Got seated and all they were worried about was closing when they still were meant to be open for an hour. I ordered a chicken panini and fries. Fries were so oily and the panini had about three small pieces of chicken. I ate three bites and could not eat any more. The staff were yelling at each other and the person that I think was the manager was fussing with the waitress and she was the only one serving the tables. She walked by my tabling cursing him out and saying she was not a robot and then a few minutes later he brought my food out and said here is your panni and walked away. Terrible service and terrible food
Eating in an airport terminal can be a grim experience -- a matter of finding something reasonably healthy without expecting much in the way of cuisine or service. That's why this white-tablecloth gastropub in international Terminal F came as such a welcome surprise. The decor was sleek without being cold. The service was attentive without bein pushy. and the food was top notch. My charcuterie plate featured delectable smoked beef, creamy pate and toothsome sourdough. Top grades go to the side of green beans -- a more than generous serving of fresh, al dente green beans tossed in balsamic vinegar and sprinkled with pine nuts. Yum!
Had a lot of time to kill before an international flight. Place was empty but we had to wait a bit for someone to come to the entry. Had a great cocktail and our food was good - I had bucatini and my husband had steak frites which was gluten-free. We had a great waitress, Jennifer.
We got to our f terminal hungry and saw what appeared to be a nice place to eat .We walked in the bar had 3 people at it .The waitress said yo have to wait in line there was no line 10 min later she said i can seat you now .at the bar .that was pretty empty .It was dark .the beer taps .all 15 or 20 had no handles .We sat for another 10 min no service .The bar smelled so bad we had to leave it smelled like the worst stale beer stench i had ever smelled .This is the worst place to go that i had ever been to .This needs bar rescue. The owners should fix it or close it .The health department should be notified. I travel all the time and i will never go back
If you fancy a sit down meal in the International Terminal, you’re not exactly spoiled for choice. Captive audience & limited choice. It starts at the door, before you go in. That should have been a sign. The Greeter had an attitude from the start. “15 minute wait” threw a list & pen at us, walked off. Added our name, we appeared to be 7th on the list. But only 2 waiting. “They’ve given up & left” said an elderly gent sitting on his suit case. Oh dear. After 30 mins, he too gave up. Apparently they are “short staffed” - during the 45 - YES FORTY FIVE MINUTES - we were waiting to see what’s wrong. There is absolutely no Team Players there. The Greeter Greets. The Servers Serve. The Busboy talks on his phone. They all lean on the back counter. 23 tables to cleared, Nothing. Piles of glasses on the Bar, Nothing Seems there is clear demarcation by the staff. One lady in the queue asked the Greeter, “do you not clear the tables?” - “I ain’t doin that” & walked off. Far more productive to lean on the rear counter chatting to the server. After the aforementioned 45 mins our name is called. We sit down & are handed a drinks menu. “Could we have the food menu pls?” asked my wife. “Kitchen closed 15 mins ago” off she trounced. I’m livid by this time but the wife’s calmer head prevailed. Server returned to take drinks order. We asked for a glass of Pinot & a beer. “Ain’t got none. We have one white, one red & one bottled beer nothing else” Come on - really! Ecco Management - give it up! Shut the door, throw the keys under the shutter & give the lease back. You must be loosing money by the hour. Hopeless. You’re clearly not paying suppliers if your operating on ONE brand of bottled beer. Needle to say, we left. On the way out we tell the queue the kitchen was closed. The Greeter wasn’t going to do it. Truly the most shockingly bad experience I think I’ve ever had. I can’t see it lasting long. It could & should be a goldmine. Captive audience, airport prices. Shocking