Like this place I always order here but today the person on the phone was just blatantly rude. Called in about an issue with my order. Work on the customer
Atmosphere: 3
Food: 5
Service: 1
Tanai Davis
Customer service was amazing thank you guys so much for all your
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
DC
Literally have spent alot of money over the years. Convenient delivery times and food always good. Unfortunately tonight was it for me. My only complaint is bad enough we outsource delivery drivers but to receive your food unsealed is it for me. I've called several times to make sure the pizza is sealed and secured as complete stranger's are delivering your food. I accept that no one cares. Times have changed. One less customer.
Service: 1
LA S.
On Black Friday, I called in lasagna and the owners wife hung up the phone on me as she could not understand English. So I decided to take the 5 min drive to place the order and the owner was inside. I ordered/paid then took a FaceTime call. While on FT the owner comes up behind me as my back is facing the counter and says excuse me and snaps a picture of me after getting my attention. He then becomes very aggressive. Sir, you can keep the money & food in out
Gee Money
Arguably best pizza in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Lasagna, Hot'n Spicy Buffalo Chicken Wings, Italian, Shrimp Alfredo, New York Deli Pizza, Sarpino's Italian Sandwich, Pepperoni Pizza, Sarpino's White Pizza, Salad
marlon hicks
don’t go here late night the pizza is garbage every brother ain’t a brother horrible customer
Atmosphere: 1
Food: 1
Service: 1
Lawry Simpson
Sarpino's always has my back when I'm in the city late at night and need some good food. The pizza is hot, fresh, and robust and the pasta bowls are just as good. I can't say enough good things about this place.
I wouldn’t even give this establishment half of a star, I ordered an ordered a chicken Alfredo pizza and the chicken looked really old like it had been sitting out. I ordered delivery and they expected me to bring it back for a refund ☹️ terrible pizza. Wish I could’ve caught domino. I don’t recommend the pizza. The door dash driver was great but the establishment ?
Selena Lopez
Ok look im not from here so this was my first time and I had a good experience my pros where they are open in the moring like 12 to 3 am moring I got my food delivered and they got here at a good time and my food was warm and yummy . Now the cons are pricey and the wings are small and not spicy enough. But over all im
Food: 5
Service: 5
Josh Tobey
Owner is terrible and rude they don’t was there hands and prepare pizza with no gloves
Pizza is subpar the customer service is worse. The owner was almost angry ? that we wanted to order pizza. Then once we got it, we wished we hadn't. We should have believed the reviews.
Queen Tommy
Please tell me how this little bitty thing of BASIC lasagna is worth $16... like someone PLEASE tell me!! And they could have kept them nasty dry hard flat breadsticks. Never again!!
Atmosphere: 1
Food: 1
Service: 1
Kaari Swan
Extremely underwhelming and disappointing experience. We placed an online order for a couple of regular create your own carry out pizzas with regular cheese, regular sauce and vegan pepperoni as our topping choices. When we picked up the order, our pizzas had been made completely vegan - sauce, cheese & pepperoni - which is not the way we ordered it. Upon going back into the store, the owner tried to tell me that we couldn't choose vegan pepperoni as a topping choice without the entire pizza being made vegan. He also judgmentally asked me why I would want vegan pepperoni with regular cheese...because I want what I want! It's not a requirement that my whole pizza be vegan just because I enjoy the vegan pepperoni. The online ordering system allowed me to order our pizzas exactly how we wanted them and that's how they should have been made, without any fuss. The owner then tried to tell me that he was going to have to upcharge me for the usage of vegan pepperoni on the remade pizzas, despite the ordering system not charging us for that topping. No thank you. Guests shouldn't have to pay for a mistake they didn't make. I was in the pizza restaurant business for 15 years. If we or our system made any mistake with an order, we corrected it without argument and without charging the guest anything extra to adjust the mistake.We've visited other Sarpino's locations. We've never experienced problems ordering or with the quality of our food until visiting this location. If you're considering ordering from here, don't.
Arsalaan Allgood
‼️The Sarpino's brand is damaged by this location. The customer service by the owner is horrendous. The pizzas are tossed so small, and thd last straw for us was today. We ordered Vegan pepperoni only....and were given vegan cheese, vegan sauce, and vegan pepperoni. When we took it back to get a correction my wife was told that we ordered it wrong, because you can't have vegan pepperoni and want real cheese and regular sauce. We ended up getting a refund because we didn't trust the Owner not to add some nefarious "ingredients" to our remakes. I have been a customer of the Sarpino's in Kansas City for over 5 years faithfully.....this location is a disgrace to the brand.
L. Vincent Poole
Calling all Black people and people of color, do not go to this place! This owner is rude and racist!!!! He told me and my friend, based of our questioning him about a mistake on our charge. He said, "if you can't read you need to go back to school." I responded that we are PH.D students and will NEVER cross this stores threshold again. Please, please reconsider going to this place! I can't believe the level of rudeness!!!!
Like this place I always order here but today the person on the phone was just blatantly rude. Called in about an issue with my order. Work on the customer
Atmosphere: 3
Food: 5
Service: 1
Customer service was amazing thank you guys so much for all your
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Literally have spent alot of money over the years. Convenient delivery times and food always good. Unfortunately tonight was it for me. My only complaint is bad enough we outsource delivery drivers but to receive your food unsealed is it for me. I've called several times to make sure the pizza is sealed and secured as complete stranger's are delivering your food. I accept that no one cares. Times have changed. One less customer.
Service: 1
On Black Friday, I called in lasagna and the owners wife hung up the phone on me as she could not understand English. So I decided to take the 5 min drive to place the order and the owner was inside. I ordered/paid then took a FaceTime call. While on FT the owner comes up behind me as my back is facing the counter and says excuse me and snaps a picture of me after getting my attention. He then becomes very aggressive. Sir, you can keep the money & food in out
Arguably best pizza in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Lasagna, Hot'n Spicy Buffalo Chicken Wings, Italian, Shrimp Alfredo, New York Deli Pizza, Sarpino's Italian Sandwich, Pepperoni Pizza, Sarpino's White Pizza, Salad
don’t go here late night the pizza is garbage every brother ain’t a brother horrible customer
Atmosphere: 1
Food: 1
Service: 1
Sarpino's always has my back when I'm in the city late at night and need some good food. The pizza is hot, fresh, and robust and the pasta bowls are just as good. I can't say enough good things about this place.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Shrimp Alfredo, Pepperoni Pizza, Chicken Alfredo
I wouldn’t even give this establishment half of a star, I ordered an ordered a chicken Alfredo pizza and the chicken looked really old like it had been sitting out. I ordered delivery and they expected me to bring it back for a refund ☹️ terrible pizza. Wish I could’ve caught domino. I don’t recommend the pizza. The door dash driver was great but the establishment ?
Ok look im not from here so this was my first time and I had a good experience my pros where they are open in the moring like 12 to 3 am moring I got my food delivered and they got here at a good time and my food was warm and yummy . Now the cons are pricey and the wings are small and not spicy enough. But over all im
Food: 5
Service: 5
Owner is terrible and rude they don’t was there hands and prepare pizza with no gloves
Restaurantji Recommends
Pizza is subpar the customer service is worse. The owner was almost angry ? that we wanted to order pizza. Then once we got it, we wished we hadn't. We should have believed the reviews.
Please tell me how this little bitty thing of BASIC lasagna is worth $16... like someone PLEASE tell me!! And they could have kept them nasty dry hard flat breadsticks. Never again!!
Atmosphere: 1
Food: 1
Service: 1
Extremely underwhelming and disappointing experience. We placed an online order for a couple of regular create your own carry out pizzas with regular cheese, regular sauce and vegan pepperoni as our topping choices. When we picked up the order, our pizzas had been made completely vegan - sauce, cheese & pepperoni - which is not the way we ordered it. Upon going back into the store, the owner tried to tell me that we couldn't choose vegan pepperoni as a topping choice without the entire pizza being made vegan. He also judgmentally asked me why I would want vegan pepperoni with regular cheese...because I want what I want! It's not a requirement that my whole pizza be vegan just because I enjoy the vegan pepperoni. The online ordering system allowed me to order our pizzas exactly how we wanted them and that's how they should have been made, without any fuss. The owner then tried to tell me that he was going to have to upcharge me for the usage of vegan pepperoni on the remade pizzas, despite the ordering system not charging us for that topping. No thank you. Guests shouldn't have to pay for a mistake they didn't make. I was in the pizza restaurant business for 15 years. If we or our system made any mistake with an order, we corrected it without argument and without charging the guest anything extra to adjust the mistake.We've visited other Sarpino's locations. We've never experienced problems ordering or with the quality of our food until visiting this location. If you're considering ordering from here, don't.
‼️The Sarpino's brand is damaged by this location. The customer service by the owner is horrendous. The pizzas are tossed so small, and thd last straw for us was today. We ordered Vegan pepperoni only....and were given vegan cheese, vegan sauce, and vegan pepperoni. When we took it back to get a correction my wife was told that we ordered it wrong, because you can't have vegan pepperoni and want real cheese and regular sauce. We ended up getting a refund because we didn't trust the Owner not to add some nefarious "ingredients" to our remakes. I have been a customer of the Sarpino's in Kansas City for over 5 years faithfully.....this location is a disgrace to the brand.
Calling all Black people and people of color, do not go to this place! This owner is rude and racist!!!! He told me and my friend, based of our questioning him about a mistake on our charge. He said, "if you can't read you need to go back to school." I responded that we are PH.D students and will NEVER cross this stores threshold again. Please, please reconsider going to this place! I can't believe the level of rudeness!!!!