Shake Shack Old Fourth Ward

I recently visited this Shake Shack, and I was very impressed with both the food and the service. The burgers were juicy and full of flavor, the fries were perfectly crispy, and the shakes hit the spot—everything you’d expect from a great burger joint!

But the highlight of our visit was Asia, who went above and beyond to make sure we had a great experience. She was attentive, friendly, and truly seemed to care about making our meal memorable. Her positive energy added a personal touch that made our visit even better. Thanks, Asia, for such wonderful service! We’ll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

It's super cozy

Atmosphere: 5

Food: 5

Service: 5

Was a nice place

Atmosphere: 5

Food: 5

Service: 5

The staff here is the worst! No one smiles or greets you or makes eye contact. The food is okay but not worth the price. They should make it so you don’t have to have any personal interaction. It would be a much better experience that way.

Atmosphere: 2

Food: 3

Service: 1

tiffany was super sweet, thanks lovely!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Cheese Fries, Burger, Fries

Would not eat here if I were you, terrible vibes all around!!!

Food: 1

The food is sooooo good!! The burgers and the chicken nuggets are fire!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Double Cheese Burger, Cheeseburger, Hamburger, Chick'n Shack, Burger, Shack Stack, Chicken Bites, Fries

I loved the food. The only thing I hated was trying to find parking so that I can pick up and go. Later I found out that the garages are free for the first 30mins. So I’ll keep that in mind for next time

Atmosphere: 5

Food: 5

Service: 5

So, Shake Shack is always pretty delicious, but I had a couple minor complaints about this location. The first is that they had a few kiosks to order, but literally half of them were broken or not functional in some way. The second thing was that the bacon on my Smoke Shack burger was undercooked and rubbery.

Beyond that, the actual atmosphere there was pretty nice. There was a lot of space to sit down and eat, indoor or out. And complaints aside, the food still tasted great.

Parking: You kinda just have to get lucky with street parking in the general area. It might not be close either.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Shackburger, Cheese Fries, Smokeshack Bacon Burger with Cheese and Fries

Food was tasty and I enjoyed the friendliness of the staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

The burger and fries were 100% fantastic but the chicken bites had a weird aftertaste that neither of my grandkids would eat. I tasted them...kind of a plastic, chemical taste. I should have said something but I didn't, do that's on me.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Burger, Fries

Nice location and atmosphere, may be hard to get to if parking is not available

Atmosphere: 5

Food: 5

Service: 5

While walking on the Atlanta Beltline Trail, stopped at ShakeShack for lunch. I normally get the ShackBurger, but decided to try something different and I ordered the SmokeShack! It was a nice detour from what I normally get, and was delicious! I’m a creature if habit, however, I’d definitely order the SmokeShack again! Beautiful scenic view, right on the Beltline!

Atmosphere: 5

Food: 5

Service: 5

Horrible food. You can taste the bitterness of overused oil.

However, the service was pretty great and they did their best to resolve the situation.

Atmosphere: 5

Food: 1

Service: 5

Worst location if you're ordering on Uber Eats. Just choose the piedmont park location. This location does not update the app for out-of-stock items and they also do not give you the option to cancel in the app after ordering something they ran out of. In my case, I ordered a Veggie Shack. Several delivery drivers drove to the location and cancelled the pick up, so my order was in a loop of non-completion for several hours

Food: 1

Service: 1