Shake Shack West Midtown

Niki that works there made our experience really nice. Her happy postive attitude is awesome!

Atmosphere: 5

Food: 3

Service: 5

Food was really good. Shoutout to Nicki for making our first time here so good!!! She had amazing customer service!

Atmosphere: 5

Service: 5

The wait was short, patties were thick, and Nikki went above and beyond to make sure we had everything we needed. Stellar service with a smile!

Service: 5

Clean interior, plenty seating inside & on the large covered deck. Delicious burgers 😋 the Korean chicken tenders were very good! Try the seasonal shake flavors! Love this location cause it isn't as busy as the others.
Limited parking by the building, but there are public parking structures around the area.

Atmosphere: 5

Food: 5

Service: 5

Good quick food.

Atmosphere: 5

Food: 5

Service: 5

I’ve tried this place 3x to avoid going to the location near Cumberland but 2 out of the 3 times; We’ve gotten sick and felt awful after eating. Had it yesterday for 3rd time and was throwing up an hour later.

Staff seems very unhappy and annoyed all the time. If you want Shake Shack just drive to the Battery location, service and food quality is much better.

Atmosphere: 1

Food: 1

Service: 1

I must say - the shroom burger lowkey altered my brain chemistry. It was so so good. 100% would buy again, and def recommend to all who enjoy mushrooms.

The veggie burger is also great; it has that layer of fried onions (I think?) which makes it interesting. Tried the tiramisu shake, and it was pretty good. The ladyfinger didn't really soften at all, which is intriguing, but overall a good shake - would be interested to try it with an extra shot/pump of coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Burger and Fries with Cheese

Dont sit outside if you order dine in! This location disappointed me as I am a big fan of shake shack. We spent 60$ for dine-in on 12/26/25 and sat outside with a table number sign, but food did not come for over 30 minutes. When we went inside and asked what happened, the food was ready but never brought outside to us. It went cold! All the other customers outside had their food brought to them by number. We did not eat food and asked for a refund but still havent received it over a week later.

Atmosphere: 4

Food: 1

Service: 1

We always enjoy ourselves food: cheeseburgers, fries, and chicken sandwich!

Atmosphere: 5

Food: 5

Service: 5

Parking was annoying

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Fries, Shackburger

Shake shack is great per usual. But the customer service was phenomenal, Nicki at the front counter was showing the attitude we need back in the hospitality industry! She didn’t serve me at all, but the energy she gave made me feel like she did. Keep up the great work!!

Atmosphere: 5

Food: 5

Service: 5

This a place amazing and delicious 😋

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Shack

Its shake shack

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fries, Chicken Shack, Burger, Shackburger, Cheese Fries

The staff are nice and the orders are really quick. Be sure to use the offers. Love the burger.

Atmosphere: 5

Food: 5

Service: 5

I absolutely loved it. It was clean, the music was good and not too loud, and the food was amazing. I got the single patty shackburger and added fried onions and avocado to it. Wow. It was creamy and crunchy! The patty was perfectly cooked. The veggies were fresh. It was so good. I also got regular fries and a fifty/fifty strawberry lemonade and organic tea. The fifty/fifty was delicious and perfectly sweet. The fries were hot and crispy. It was a bit pricey but it was worth it.

Recommended dishes: Burger, Shackburger, Avocado