I’ve had the pleasure of coming to this Starbucks every weekday before work for the past four years. As I move out of the city, one of the things I’ll miss most is this amazing team and their incredible service. Whenever a mistake happens, they always make it right. The staff is consistently friendly, and the drinks are always great. Also, they have a nugget ice maker which takes the experience to another level. Diana and the team are truly wonderful, and I’m going to miss seeing their friendly faces every day!
Atmosphere: 5
Food: 5
Service: 5
Crystal Hill
I would avoid this location. I ordered a matcha with cold foam, which is an extra $1.25. They put a small dollop of foam at the top. If I’m paying extra I expect more than a splash of cold foam. I won’t be wasting my money here again.
L M
Ordered a Frappuccino that included mocha syrup, but it was watery. I was told by one of the baristas that it depends on who makes it. This is too expensive for this. And the guy who made my drink was nonchalant. And having to purchase an order before receiving a code to go to the restroom is ridiculous and insulting!!!!
chuck turner
just found this store and love it so fast sweet people
Atmosphere: 5
Food: 5
Service: 5
Julie Mudge
Such kind and friendly baristas!
Atmosphere: 5
Food: 5
Service: 5
John B.
They put a combination lock on the restroom door and will only let you use it after you buy something each time. Extremely tacky, especially when you have a 7 year old with you
Tara Leaks
Won’t give the bathroom code until after you purchase a drink, almost peed my pants but the girl that made my drink was really nice and helpful
Atmosphere: 1
Food: 1
Service: 1
GlowLight Bae
The staff was amazingly pleasant. Been coming here for years, never had an issue
Atmosphere: 4
Food: 5
Service: 5
Kevin Adkison
I frequent Starbucks as a rideshare and Amazon Flex driver. This location is always fast, gets the order correct and the staff knows me by name. It's such a great atmosphere to start the day or for a mid-morning pick. Diana is always full of energy and has a great smile.
Oh, let me mention the store. Always clean and organized. Right next to busy Interstate 75 and Howell Mill, it's definitely busy. The staff keeps it clean and straight.
As stated earlier, Diana is always up beat, always has a smile and the staff seem to take their cue from her. They are exactly the same pleasant characteristics.
Thanks for being here HOWELL MILL STARBUCKS.
Atmosphere: 5
Food: 5
Service: 5
Kaiyah Jackson
this has been my designated Starbucks for the two years that I have lived in the West Midtown area. Today was horrible after a 2 mile walk me and my sister wanted to come get some refreshers our Barista TESSA was so rude We asked for the bathroom cause she said you have to buy something first as my sister is moving side to side I said OK I will just buy a cake pop really quick to get the code. She took three minutes to scrimmage around to tell me that she didn’t have any. When I literally just needed a code to the bathroom, I don’t even want the Cake pop she then proceeded to be aggressive This all know it was a horrible experience will not be back , he also didn’t leave a note on the cup
Starbucks aren't comfortable these days unfortunately, but this one in particular doesn't have the best parking or service and the food is really not very good compared to other spots.
Atmosphere: 1
Food: 3
Service: 3
Dr. Speshal Walker
Stopped here today for an afternoon coffee. Went in ahead of my husband because I’m super pregnant and needed to go use the restroom while he parked the car. I greeted the Baristas on the way in and asked if there was a restroom code. They insisted that I needed to place an order first. I explained that at 40wks pregnant, I needed to use the restroom first and in fact had gotten dropped off in front because of that. I assured them that we would be ordering drinks. Both Baristas refused to give me the code, insisting it was the policy.
Needless to say I let them know they were unreasonable, and decided not to spend our money there as I rushed out to find the nearest restroom. I have never been declined a restroom code at a Starbucks regardless of whether or not I’ve ordered yet. I understand policies but I also believe in discretion. This was terrible customer service.
Atmosphere: 1
Service: 1
Troy Mathis
This is a busy, yet well organized Starbucks. Ran by an extremely diligent, nice, and awesome owner/manager in Diana. Soon as you walk in she greets every customer with a smile and a nice welcome. Even when mistakes arose, she was there to assist. Leaving she left you remembering her smile and hospitality.
Her staff goes even a step further. Offering sampled items, custom items, and around the clock service. I recommend this Starbucks to stop by and grab a bite or even complete some work. Well worth it.
I’ve had the pleasure of coming to this Starbucks every weekday before work for the past four years. As I move out of the city, one of the things I’ll miss most is this amazing team and their incredible service. Whenever a mistake happens, they always make it right. The staff is consistently friendly, and the drinks are always great. Also, they have a nugget ice maker which takes the experience to another level. Diana and the team are truly wonderful, and I’m going to miss seeing their friendly faces every day!
Atmosphere: 5
Food: 5
Service: 5
I would avoid this location. I ordered a matcha with cold foam, which is an extra $1.25. They put a small dollop of foam at the top. If I’m paying extra I expect more than a splash of cold foam. I won’t be wasting my money here again.
Ordered a Frappuccino that included mocha syrup, but it was watery. I was told by one of the baristas that it depends on who makes it. This is too expensive for this. And the guy who made my drink was nonchalant. And having to purchase an order before receiving a code to go to the restroom is ridiculous and insulting!!!!
just found this store and love it so fast sweet people
Atmosphere: 5
Food: 5
Service: 5
Such kind and friendly baristas!
Atmosphere: 5
Food: 5
Service: 5
They put a combination lock on the restroom door and will only let you use it after you buy something each time. Extremely tacky, especially when you have a 7 year old with you
Won’t give the bathroom code until after you purchase a drink, almost peed my pants but the girl that made my drink was really nice and helpful
Atmosphere: 1
Food: 1
Service: 1
The staff was amazingly pleasant. Been coming here for years, never had an issue
Atmosphere: 4
Food: 5
Service: 5
I frequent Starbucks as a rideshare and Amazon Flex driver. This location is always fast, gets the order correct and the staff knows me by name.
It's such a great atmosphere to start the day or for a mid-morning pick.
Diana is always full of energy and has a great smile.
Oh, let me mention the store. Always clean and organized. Right next to busy Interstate 75 and Howell Mill, it's definitely busy. The staff keeps it clean and straight.
As stated earlier, Diana is always up beat, always has a smile and the staff seem to take their cue from her. They are exactly the same pleasant characteristics.
Thanks for being here HOWELL MILL STARBUCKS.
Atmosphere: 5
Food: 5
Service: 5
this has been my designated Starbucks for the two years that I have lived in the West Midtown area. Today was horrible after a 2 mile walk me and my sister wanted to come get some refreshers our Barista TESSA was so rude We asked for the bathroom cause she said you have to buy something first as my sister is moving side to side I said OK I will just buy a cake pop really quick to get the code. She took three minutes to scrimmage around to tell me that she didn’t have any. When I literally just needed a code to the bathroom, I don’t even want the Cake pop she then proceeded to be aggressive This all know it was a horrible experience will not be back , he also didn’t leave a note on the cup
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Starbucks aren't comfortable these days unfortunately, but this one in particular doesn't have the best parking or service and the food is really not very good compared to other spots.
Atmosphere: 1
Food: 3
Service: 3
Stopped here today for an afternoon coffee. Went in ahead of my husband because I’m super pregnant and needed to go use the restroom while he parked the car. I greeted the Baristas on the way in and asked if there was a restroom code. They insisted that I needed to place an order first. I explained that at 40wks pregnant, I needed to use the restroom first and in fact had gotten dropped off in front because of that. I assured them that we would be ordering drinks. Both Baristas refused to give me the code, insisting it was the policy.
Needless to say I let them know they were unreasonable, and decided not to spend our money there as I rushed out to find the nearest restroom. I have never been declined a restroom code at a Starbucks regardless of whether or not I’ve ordered yet. I understand policies but I also believe in discretion. This was terrible customer service.
Atmosphere: 1
Service: 1
This is a busy, yet well organized Starbucks. Ran by an extremely diligent, nice, and awesome owner/manager in Diana. Soon as you walk in she greets every customer with a smile and a nice welcome. Even when mistakes arose, she was there to assist. Leaving she left you remembering her smile and hospitality.
Her staff goes even a step further. Offering sampled items, custom items, and around the clock service. I recommend this Starbucks to stop by and grab a bite or even complete some work. Well worth it.
Atmosphere: 5
Food: 5
Service: 5
Love love love!!!!
Great customer service and very welcoming
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