That's a one star for the management style. I was there around 7pm. Nobody was at the desk for 10min or so. Finally barista showed up with a Kroger cart apparently shopping for coffee ingredients (milk etc.). Then I was informed that at that time only tea can be served, no cappuccino etc. If that's how you roll, maybe you should just close the shop at 7pm.
Kay D
Deana, thank you for your warmth and kindness. I came in today 3/18 with my very busy toddler and you absolutely made both of our day. Thank you đđŸ
Jennifer Hawkins
Common sense would tell you that when you mess up a customerâs food order, you take accountability and be proactive and transparent about it. You donât give the customer the messed up order in hopes that they wonât notice. Well, I did notice. (See photos and video)
I checked my food because I watched the barista leave this food in the oven until it was overcooked and hardened. I was waiting to see if it was going to be my order or someone elseâs. As is common knowledge, the oven beeps when the food is done. Instead of asking the customer at the register to hold one sec while she took the food out, the barista decided to just open and close the door to the oven. When it beeped againâ she repeated the action. Take the food out the oven already!!
When she finally attempted to take it out, I watched her struggle because the breakfast wrap had completely unraveled and was essentially cooked partially open face. This tells me she put it in upside down (with the wrap flap facing up)â which is why it unraveled in the first place.
After complaining, they did offer me a substitute itemâ which I appreciate. However, the more appropriate approach wouldâve been, âHey, we messed up your food, apologies for the inconvenience, do you want something else?â Donât act like and look at me like Iâm crazy because I watched you mess up this food for 10 minutes and then didnât want it when you tried to give it to me. Just saying.
Filip Nuytemans
This starbucks is soooo slow waited forever to get a coffee
N. Dee
Small coffee stand inside Kroger near the deli. I often pass by but no one is ever there behind the counter. Whenever I've asked a question, the unfriendly employee there has no information and makes zero effort to find out.
Atmosphere: 1
Food: 1
Service: 1
N. Harris Ward
On Friday, June 28, 2024, around 9:30 am. I walked up to place my order. It looked as if they were closed. So, I asked if they were opened the reply was âNoâ. I then asked, âHow long before they would be open?â she mumbled something and I asked her to repeat it because I did not quite hear her. Her reply was that she was being sarcastic. I asked why sarcasm was so early this morning. She never responded. If Star Bucks truly cares for their customers, this person needs a job where she does not interact with customers. My suggestion is a âditchâ.
Service: 1
Courtlyn Boykin
I went here with my friend to get drinks before our conference. She recommended the iced brown sugar oat milk latte, so she ordered it for me and it was DELICIOUS. My friend also mentioned that the barista, Deanna, was rude as she was in her phone the entire time she was taking the order.
The next day (yesterday) we went back and I ordered the same exact drink but I didnât get to taste it until we were in the car & on the way to the conference. It was disgusting, so I called the store to take my name down for a remake but no answer. I ended up trashing the drink at the conference.
I called today since I had some time and whoever answered the phone kept telling me that they wouldnât remake it because a day had passed. I gave her my information and she *pretended* to write it down because I told her Iâd be coming up there to make sure the manager received it and she repeated that they wouldnât remake it. I quickly called corporate & they refunded me $15 for the drink plus took the baristaâs name. I called back to get names and the person answering the phone said she didnât know her name! Rude, incompetent, & unprofessional! Never again! But shoutout to Starbucks corporate!
Atmosphere: 1
Food: 1
Service: 1
Kal-El Cooke
I should have ordered a caramel macchiato, but take my five star review!
Atmosphere: 5
Food: 5
Service: 5
Marquita George
Friendly staff. They fixed my drink just how I like it. Iâm only in town for a few days and I plan to make this my spot until I leave
Atmosphere: 3
Food: 5
Service: 5
Yvonne
My mobile order took quite a while. Asked the barista, and he mentioned they hadn't started on my drink yet. After waiting an extra 5 minutes and spotting a drink that seemed like mine, I asked if it was mine, and he said yes. So why didn't you just give it to me?
I had a gift certificate. Starbucks is just WAY too expensive these days.
Atmosphere: 3
Food: 3
Service: 5
A S
This Starbucks is located in Kroger 1225 Caroline st Atlanta Ga.Today, I'm very disappointed because I usually have excellent services at this location but today was just awful. Cashier (Deanna)refused to service me. I asked if she was open and no response. I walked away to observe her servicing another customer that walked up 30seconds after I walked away.I returned to order. I'm disappointed with the bias attitude of this employee .
Atmosphere: 3
Food: 1
Service: 1
A Boyd
This Starbucks is located in Kroger 1225 Caroline st Atlanta Ga.Today, I'm very disappointed because I usually have excellent services at this location but today was just awful. Cashier (Deanna)refused to service me. I asked if she was open and no response. I walked away to observe her servicing another customer that walked up 30seconds after I walked away.I returned to order. I'm disappointed with the bias attitude of this employee .
Atmosphere: 3
Food: 1
Service: 1
Sean Michota
There are 2 in-store Starbucks in the Edgewood Shopping Center. The one inside Kroger is okay. While the Starbucks inside Target should be avoided.Starbucks (Kroger) is always staffed with affable & helpful baristas. But seating is limited & in the middle of Kroger's produce/deli departmentAt Starbucks(Target), the hours are unreliable & location is understaffed.
Bartenders are not kind and took forever to take and make my order. My caramel brule late was waaaaay too sweet, and they charged me an extra $1 just to use almond milk.
That's a one star for the management style. I was there around 7pm. Nobody was at the desk for 10min or so. Finally barista showed up with a Kroger cart apparently shopping for coffee ingredients (milk etc.). Then I was informed that at that time only tea can be served, no cappuccino etc. If that's how you roll, maybe you should just close the shop at 7pm.
Deana, thank you for your warmth and kindness. I came in today 3/18 with my very busy toddler and you absolutely made both of our day. Thank you đđŸ
Common sense would tell you that when you mess up a customerâs food order, you take accountability and be proactive and transparent about it. You donât give the customer the messed up order in hopes that they wonât notice. Well, I did notice. (See photos and video)
I checked my food because I watched the barista leave this food in the oven until it was overcooked and hardened. I was waiting to see if it was going to be my order or someone elseâs. As is common knowledge, the oven beeps when the food is done. Instead of asking the customer at the register to hold one sec while she took the food out, the barista decided to just open and close the door to the oven. When it beeped againâ she repeated the action. Take the food out the oven already!!
When she finally attempted to take it out, I watched her struggle because the breakfast wrap had completely unraveled and was essentially cooked partially open face. This tells me she put it in upside down (with the wrap flap facing up)â which is why it unraveled in the first place.
After complaining, they did offer me a substitute itemâ which I appreciate. However, the more appropriate approach wouldâve been, âHey, we messed up your food, apologies for the inconvenience, do you want something else?â Donât act like and look at me like Iâm crazy because I watched you mess up this food for 10 minutes and then didnât want it when you tried to give it to me. Just saying.
This starbucks is soooo slow waited forever to get a coffee
Small coffee stand inside Kroger near the deli. I often pass by but no one is ever there behind the counter. Whenever I've asked a question, the unfriendly employee there has no information and makes zero effort to find out.
Atmosphere: 1
Food: 1
Service: 1
On Friday, June 28, 2024, around 9:30 am. I walked up to place my order. It looked as if they were closed. So, I asked if they were opened the reply was âNoâ. I then asked, âHow long before they would be open?â she mumbled something and I asked her to repeat it because I did not quite hear her. Her reply was that she was being sarcastic. I asked why sarcasm was so early this morning. She never responded. If Star Bucks truly cares for their customers, this person needs a job where she does not interact with customers. My suggestion is a âditchâ.
Service: 1
I went here with my friend to get drinks before our conference. She recommended the iced brown sugar oat milk latte, so she ordered it for me and it was DELICIOUS. My friend also mentioned that the barista, Deanna, was rude as she was in her phone the entire time she was taking the order.
The next day (yesterday) we went back and I ordered the same exact drink but I didnât get to taste it until we were in the car & on the way to the conference. It was disgusting, so I called the store to take my name down for a remake but no answer. I ended up trashing the drink at the conference.
I called today since I had some time and whoever answered the phone kept telling me that they wouldnât remake it because a day had passed. I gave her my information and she *pretended* to write it down because I told her Iâd be coming up there to make sure the manager received it and she repeated that they wouldnât remake it. I quickly called corporate & they refunded me $15 for the drink plus took the baristaâs name. I called back to get names and the person answering the phone said she didnât know her name! Rude, incompetent, & unprofessional! Never again! But shoutout to Starbucks corporate!
Atmosphere: 1
Food: 1
Service: 1
I should have ordered a caramel macchiato, but take my five star review!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. They fixed my drink just how I like it. Iâm only in town for a few days and I plan to make this my spot until I leave
Atmosphere: 3
Food: 5
Service: 5
My mobile order took quite a while. Asked the barista, and he mentioned they hadn't started on my drink yet. After waiting an extra 5 minutes and spotting a drink that seemed like mine, I asked if it was mine, and he said yes. So why didn't you just give it to me?
Restaurantji Recommends
I had a gift certificate. Starbucks is just WAY too expensive these days.
Atmosphere: 3
Food: 3
Service: 5
This Starbucks is located in Kroger 1225 Caroline st Atlanta Ga.Today, I'm very disappointed because I usually have excellent services at this location but today was just awful. Cashier (Deanna)refused to service me. I asked if she was open and no response. I walked away to observe her servicing another customer that walked up 30seconds after I walked away.I returned to order. I'm disappointed with the bias attitude of this employee .
Atmosphere: 3
Food: 1
Service: 1
This Starbucks is located in Kroger 1225 Caroline st Atlanta Ga.Today, I'm very disappointed because I usually have excellent services at this location but today was just awful. Cashier (Deanna)refused to service me. I asked if she was open and no response. I walked away to observe her servicing another customer that walked up 30seconds after I walked away.I returned to order. I'm disappointed with the bias attitude of this employee .
Atmosphere: 3
Food: 1
Service: 1
There are 2 in-store Starbucks in the Edgewood Shopping Center. The one inside Kroger is okay. While the Starbucks inside Target should be avoided.Starbucks (Kroger) is always staffed with affable & helpful baristas. But seating is limited & in the middle of Kroger's produce/deli departmentAt Starbucks(Target), the hours are unreliable & location is understaffed.
Atmosphere: 3
Food: 4
Service: 4
Bartenders are not kind and took forever to take and make my order. My caramel brule late was waaaaay too sweet, and they charged me an extra $1 just to use almond milk.
Atmosphere: 1
Food: 1
Service: 1
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