I wouldn’t recommend this location the customer service experience is not uniform to the other Starbucks locations and consistently month after month state that they are out of something and don’t replenish it.
Atmosphere: 1
Food: 1
Service: 1
Annika Tillman
This location isn’t worth 2 cents. The closing time is 8:00pm, yet they consistently close early! They stop making blended drinks & other certain drinks at 7pm. Came in for an iced matcha at 7:15pm and Trisha refused to make it. What type of nonsense is this location on?! Shut it down! The employees here don’t want to work anyway so SHUT THIS LOCATION DOWN!
Atmosphere: 1
Food: 1
Service: 1
Tony Johnson
Why can't I get certain drinks after 7:30 p.m.? Is that a rule? If the store closes at 8 p.m., why are the drinks limited? This is the third time this has happened. Starbucks, please do better. For the price I'm paying, I should be able to get any drink I want that I'm paying for. Am I wrong?
Atmosphere: 1
Food: 1
Service: 1
Sara Lee Fernandez
They're so nice here, even makes my caramel frappe extra sweet and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Shauna B
What kind of Starbucks only offers a grande? Coffee was made well, but barista got snotty when I asked why I couldn't get a venti.
Atmosphere: 3
Food: 5
Service: 2
Jeannine Henderson
Baristas were so kind and welcoming
Atmosphere: 5
Food: 5
Service: 5
T Smith
Worst service by any Starbucks. Slow and rude! The manager and the employees need some serious coaching on their customer service skills. Called corporate and the regional manager never did return my call. Not surprised at all.
Atmosphere: 1
Service: 1
Mika Astier
Joke of a “Starbucks”, if you like waiting 20 min for a cup of tea and an americano because they don’t have drip coffee then this is it. The workers here are highly incompetent. Not sure what is going on but I will never return here and would rather drive to a real Starbucks location across the country than stop at this measly sorry location.
Atmosphere: 1
Food: 1
Service: 1
C Brown
The store opens late. The employee wasn't prepared to start taking orders until 6:20am then it takes 15 minutes to for the esposo machine to warm up. Turn it on when you get there
Service: 2
Valerie Hairston
Placed an online order for coffee beens. When I went to pick it I showed the young lady my order on my phone. She acted like she didn’t understand what it was. She asked the guy, he pretty much acted the same way stating “I don’t know”. They then asked if I looked to see if they had the beans. I go look and they did not. They told me I needed to come back another time, not stating when. I asked if they would just refund me, they stated that they couldn’t. When I left I chatted with support in the app and they refunded me for the purchase and apologized. The store team’s customer service was sub par. They both need additional training.
Baristas just walk away and disappear for no reason, no line yet it still takes ten minutes to make one drink, a new barista appears and grabbed the cup by the inside of the lip to hold it up and that was the last straw. Just don’t even bother.
Atmosphere: 3
Service: 2
Kopper Dogg
Manager decided to close the location an hour early at 7 pm
Yahnia Curtis
Clerk wasn't there waited 5+ mins only for him to say he was put of coffee, an hour b4 closing. Bad attitude also told me he'd worked all day alone and was taking lunch so I'd have to wait ✋️ to get hot water. Wow smh
Atmosphere: 1
Food: 1
Service: 1
MDM MDM
2 weeks in a row stopped at the Starbucks in Kroger. Last week the guy was short tempured with the customers which made me hesitant about a trip today but since I needed groceries why not. I wanted to use the 2 for $10 offer Starbucks offered today but the barista said it needed to be ordered in the app. I tried and the coupon didn't work. After reading over it again it says tell the barista you'd like to use a coupon OR apply it in the app. I get back in line and the next excuse was it can't be used after 5pm but the coupon clearly states it expires 9/01/24 with no mention of a cut off time. This was not a great experience and I would suggest grabbing your coffee elsewhere before making a grocery run.
I wouldn’t recommend this location the customer service experience is not uniform to the other Starbucks locations and consistently month after month state that they are out of something and don’t replenish it.
Atmosphere: 1
Food: 1
Service: 1
This location isn’t worth 2 cents. The closing time is 8:00pm, yet they consistently close early! They stop making blended drinks & other certain drinks at 7pm. Came in for an iced matcha at 7:15pm and Trisha refused to make it. What type of nonsense is this location on?! Shut it down! The employees here don’t want to work anyway so SHUT THIS LOCATION DOWN!
Atmosphere: 1
Food: 1
Service: 1
Why can't I get certain drinks after 7:30 p.m.? Is that a rule? If the store closes at 8 p.m., why are the drinks limited? This is the third time this has happened. Starbucks, please do better. For the price I'm paying, I should be able to get any drink I want that I'm paying for. Am I wrong?
Atmosphere: 1
Food: 1
Service: 1
They're so nice here, even makes my caramel frappe extra sweet and delicious 😋
Atmosphere: 5
Food: 5
Service: 5
What kind of Starbucks only offers a grande? Coffee was made well, but barista got snotty when I asked why I couldn't get a venti.
Atmosphere: 3
Food: 5
Service: 2
Baristas were so kind and welcoming
Atmosphere: 5
Food: 5
Service: 5
Worst service by any Starbucks. Slow and rude! The manager and the employees need some serious coaching on their customer service skills. Called corporate and the regional manager never did return my call. Not surprised at all.
Atmosphere: 1
Service: 1
Joke of a “Starbucks”, if you like waiting 20 min for a cup of tea and an americano because they don’t have drip coffee then this is it. The workers here are highly incompetent. Not sure what is going on but I will never return here and would rather drive to a real Starbucks location across the country than stop at this measly sorry location.
Atmosphere: 1
Food: 1
Service: 1
The store opens late. The employee wasn't prepared to start taking orders until 6:20am then it takes 15 minutes to for the esposo machine to warm up. Turn it on when you get there
Service: 2
Placed an online order for coffee beens. When I went to pick it I showed the young lady my order on my phone. She acted like she didn’t understand what it was. She asked the guy, he pretty much acted the same way stating “I don’t know”. They then asked if I looked to see if they had the beans. I go look and they did not. They told me I needed to come back another time, not stating when. I asked if they would just refund me, they stated that they couldn’t. When I left I chatted with support in the app and they refunded me for the purchase and apologized. The store team’s customer service was sub par. They both need additional training.
Service: 1
Restaurantji Recommends
Baristas just walk away and disappear for no reason, no line yet it still takes ten minutes to make one drink, a new barista appears and grabbed the cup by the inside of the lip to hold it up and that was the last straw. Just don’t even bother.
Atmosphere: 3
Service: 2
Manager decided to close the location an hour early at 7 pm
Clerk wasn't there waited 5+ mins only for him to say he was put of coffee, an hour b4 closing. Bad attitude also told me he'd worked all day alone and was taking lunch so I'd have to wait ✋️ to get hot water. Wow smh
Atmosphere: 1
Food: 1
Service: 1
2 weeks in a row stopped at the Starbucks in Kroger. Last week the guy was short tempured with the customers which made me hesitant about a trip today but since I needed groceries why not. I wanted to use the 2 for $10 offer Starbucks offered today but the barista said it needed to be ordered in the app. I tried and the coupon didn't work. After reading over it again it says tell the barista you'd like to use a coupon OR apply it in the app. I get back in line and the next excuse was it can't be used after 5pm but the coupon clearly states it expires 9/01/24 with no mention of a cut off time. This was not a great experience and I would suggest grabbing your coffee elsewhere before making a grocery run.
Service: 1
Starbucks is not the place to get food coffee!
Atmosphere: 1
Food: 1
Service: 1
Loading...