The food is great but the customer service sucks really bad. The older lady that works there I’m guessing the evening shift, because that’s the time I went there, her attitude was HORRIBLE! she acted so irritated when I was telling her what I wanted on my sub, then cocked an attitude with me when I told her no bacon! As if that annoyed her. She does not need to be in customer service AT ALL! Especially with making people food!
Daniel Capapas
Most racist subway ive been. Laughing at our accent seems we dont know how to speak english.
Bryan Bush
Customer service was lacking. The employee with the gold teeth was extremely confrontational .
Kenyetta
There’s a black woman that works here who’s only nice to white customers.
Atmosphere: 1
Food: 1
Service: 1
Leah Jones
Kenya was great overall great experience
Atmosphere: 5
Food: 5
Service: 5
Khadosh
Ate gave something slow, only then they commented that they had several previous orders. Good treatment and friendly. It is recommended.
Atmosphere: 4
Food: 4
Service: 4
Khadosh.33
Ate gave something slow, only then they commented that they had several previous orders. Good treatment and friendly. It is recommended.
Atmosphere: 4
Food: 4
Service: 4
RAWK
This was a hard decision on my star selection, but let’s talk about my experience and maybe you can make your own judgement call. Arrived at this location around 245pm. Believe it was the manager, supervisor, lead person on duty??? Not sure?? But they instructed us that it will be an eight minute wait.
Being hungry, patient it was not an issue, however there was 2 people inside scratching my head why??? But ok….
Anyway after she communicated to me that there would be a 8 minute wait because they needed to count down the register. Seemed to be a shift change, but not sure…
After waiting to be served - went to the restroom sat for an additional 5 minutes. Finally served by the person who just arrived. They fixed sandwich as I wanted and understood English WELL! Big plus… No shade tho.. ?
The store needed to be cleaned table wiped floor swept and mopped windows cleaned, countertop where the person had money counting? Yikes! ?- gasp ? I’m ok ?
But the food tasted Great ??! My sandwich came out GREAT as expected.
Vegetarian options: Salad choices, sub veggie patties, veggie wraps available
Dietary restrictions: Made fresh to order many different options for all types of diets
Parking: Inside Publix shopping center
Wheelchair accessibility: Ramp onto the curb, door opens wide enough for wheelchair
Atmosphere: 3
Food: 5
Service: 3
Cece Coleman
Everytime I come up there the boy always have the whole restaurant smelling like weed and he always have an attitude and talking to customers crazy he never even makes my sandwiches right. I was standing in the line for about 20 mins before he serviced me because he started doing an online order and also messed up a few other peoples order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
A. G. Jones
The young lady was working by herself and did a great job. She made sure that she got clarity on each order and was very patient with a family of 6 in front of me that changed their order a couple times. I’m not sure if it is typically more than one employee but the traffic definitely warrants at least 2 people working. I commend her and hope she continues to be patient and the company gives her the help she needs. The cookies were tasty. The spinach had to be switched out to do being wilted but was replaced with fresh ones. Clean and stocked facility.
Sunday, June 16, 2024, at 2pm. I walk up to the store door, and it's locked. Why? There are customers in line. Your store hours on the door and online both show this is normal operating hours. No one bothers to open the door. I sit in my car and watch as a father and son walk to the door. Of course, it's locked. The father motions for an explanation. Someone obviously directs a customer in line to unlock and open the door. You have lost a customer, smh. ✌?
Atmosphere: 1
Service: 1
Yas
Today 04/22/24 2pm Food was okay but the lettuce was sitting out looked dried and old, the service was terrible I’m ordering my food she’s messing up on my order because she’s too busy listening to her co worker talking about a song they made in his bedroom/studio. The place was dirty it was like white ash and trash pieces on the floor the trash by the fountain was full and the again with the customer service it was terrible where is the manager!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
Renee
If I could give this restaurant no stars I would, I would first say the 2 older ladys that work there are MEAN AND RUDE, they cuss, smack they teeth when u ask them a question about the food etc. WORST CUSTOMER SERVICE EVER!!!! THIS RESTAURANT DO NOT ACCEPT COUPONS SMH I NEVER HAVE WENT TO A SUBWAY AND I COULDN’T USE MY COUPONS!!!!
Atmosphere: 1
Food: 1
Service: 1
Audrey Jones
Was overcharged, advised the employee and was told they no longer had flatbread in the system and they charged it as a warp now, looked online at the same location and it clearly shows a 6 inch flatbread for 6.99 but yet I was charged 9.99 and on top of that my sandwich was incorrect. I look past the poor customer service when I go in there but overcharging people is beyond me
Atmosphere: 1
Food: 1
Service: 1
Josette “Chicago” Sanders
After 2 subway trips on MLK this one had the best service and cleanliness. I was greeted at the door even though my face clearly screamed frustrated and angry! That calmed me and I was able to get the order I had attempted 2 times previously! Thank you ladies for making my baby girls lunch’s for school! Real MVP?
The food is great but the customer service sucks really bad. The older lady that works there I’m guessing the evening shift, because that’s the time I went there, her attitude was HORRIBLE! she acted so irritated when I was telling her what I wanted on my sub, then cocked an attitude with me when I told her no bacon! As if that annoyed her. She does not need to be in customer service AT ALL! Especially with making people food!
Most racist subway ive been. Laughing at our accent seems we dont know how to speak english.
Customer service was lacking. The employee with the gold teeth was extremely confrontational .
There’s a black woman that works here who’s only nice to white customers.
Atmosphere: 1
Food: 1
Service: 1
Kenya was great overall great experience
Atmosphere: 5
Food: 5
Service: 5
Ate gave something slow, only then they commented that they had several previous orders.
Good treatment and friendly.
It is recommended.
Atmosphere: 4
Food: 4
Service: 4
Ate gave something slow, only then they commented that they had several previous orders.
Good treatment and friendly.
It is recommended.
Atmosphere: 4
Food: 4
Service: 4
This was a hard decision on my star selection, but let’s talk about my experience and maybe you can make your own judgement call. Arrived at this location around 245pm. Believe it was the manager, supervisor, lead person on duty??? Not sure?? But they instructed us that it will be an eight minute wait.
Being hungry, patient it was not an issue, however there was 2 people inside scratching my head why??? But ok….
Anyway after she communicated to me that there would be a 8 minute wait because they needed to count down the register. Seemed to be a shift change, but not sure…
After waiting to be served - went to the restroom sat for an additional 5 minutes. Finally served by the person who just arrived. They fixed sandwich as I wanted and understood English WELL! Big plus… No shade tho.. ?
The store needed to be cleaned table wiped floor swept and mopped windows cleaned, countertop where the person had money counting? Yikes! ?- gasp ? I’m ok ?
But the food tasted Great ??!
My sandwich came out GREAT as expected.
Vegetarian options: Salad choices, sub veggie patties, veggie wraps available
Dietary restrictions: Made fresh to order many different options for all types of diets
Parking: Inside Publix shopping center
Wheelchair accessibility: Ramp onto the curb, door opens wide enough for wheelchair
Atmosphere: 3
Food: 5
Service: 3
Everytime I come up there the boy always have the whole restaurant smelling like weed and he always have an attitude and talking to customers crazy he never even makes my sandwiches right. I was standing in the line for about 20 mins before he serviced me because he started doing an online order and also messed up a few other peoples order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
The young lady was working by herself and did a great job. She made sure that she got clarity on each order and was very patient with a family of 6 in front of me that changed their order a couple times. I’m not sure if it is typically more than one employee but the traffic definitely warrants at least 2 people working. I commend her and hope she continues to be patient and the company gives her the help she needs. The cookies were tasty. The spinach had to be switched out to do being wilted but was replaced with fresh ones. Clean and stocked facility.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich, Cookies
Restaurantji Recommends
Sunday, June 16, 2024, at 2pm. I walk up to the store door, and it's locked. Why? There are customers in line. Your store hours on the door and online both show this is normal operating hours. No one bothers to open the door. I sit in my car and watch as a father and son walk to the door. Of course, it's locked. The father motions for an explanation. Someone obviously directs a customer in line to unlock and open the door. You have lost a customer, smh. ✌?
Atmosphere: 1
Service: 1
Today 04/22/24 2pm Food was okay but the lettuce was sitting out looked dried and old, the service was terrible I’m ordering my food she’s messing up on my order because she’s too busy listening to her co worker talking about a song they made in his bedroom/studio. The place was dirty it was like white ash and trash pieces on the floor the trash by the fountain was full and the again with the customer service it was terrible where is the manager!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
If I could give this restaurant no stars I would, I would first say the 2 older ladys that work there are MEAN AND RUDE, they cuss, smack they teeth when u ask them a question about the food etc. WORST CUSTOMER SERVICE EVER!!!! THIS RESTAURANT DO NOT ACCEPT COUPONS SMH I NEVER HAVE WENT TO A SUBWAY AND I COULDN’T USE MY COUPONS!!!!
Atmosphere: 1
Food: 1
Service: 1
Was overcharged, advised the employee and was told they no longer had flatbread in the system and they charged it as a warp now, looked online at the same location and it clearly shows a 6 inch flatbread for 6.99 but yet I was charged 9.99 and on top of that my sandwich was incorrect. I look past the poor customer service when I go in there but overcharging people is beyond me
Atmosphere: 1
Food: 1
Service: 1
After 2 subway trips on MLK this one had the best service and cleanliness. I was greeted at the door even though my face clearly screamed frustrated and angry! That calmed me and I was able to get the order I had attempted 2 times previously! Thank you ladies for making my baby girls lunch’s for school! Real MVP?
Atmosphere: 5
Food: 5
Service: 5
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