We used Cake Hag for our 2019 wedding. The cake was reasonably liked by our guests, but it was delivered at the last minute which caused some stress. Things worked out though, so we weren't too upset about it.
Fast forward to 2024, I contacted Cake Hag for a recreation of our wedding cake, since my husband never got to try it, for our 5 year anniversary. They agreed to make a cake back in December 2024, confirmed that the cake would be sent to me in May, and never sent the cake! They responded that the cake "got lost" in the mail. I understood that there might have been a mix-up, and they offered to send another. It never arrived either, and they stopped replying to my emails all together. Clear communication that the order wouldn't be possible or would be delayed would have made the situation easy to fix, but they ruined my anniversary gift with no apologies given! They are poor communicators and are clearly very disorganized.
Atmosphere: 1
Food: 1
Service: 1
Shea Wright
We had a last-minute order cancelation from another baker for a smash cake. I reached out to Cake Hag as a Hail Mary thinking there’s no way they could make this happen, but figured I’d try. They not only accommodated a tight timeline with a specific design, but they did an impeccable job on the cake AND delivered it!
I’m honestly blown away by their professionalism, quick response, beautiful work, and attention to detail. My only regret is not ordering from them FIRST!
I will absolutely order from them again and suggest you do the same. Thanks again, Cake Hag, for saving a little boy’s first birthday!
Atmosphere: 5
Food: 5
Service: 5
Merin EK
Katie makes my son’s birthday cake every year and we have never been disappointed. The cake is always beautiful and delicious and not over-sweet.
Atmosphere: 5
Food: 5
Service: 5
LiQuitta Dixon
Our family's go-to bakery, top notch cakes and top notch customer service!!
Food: 5
Service: 5
Becky Knighton
Thank you Cake Hag! The cake for the 40th birthday party was perfect!! It tasted amazing and was a great center piece for the party theme. Cake Hag delivered right on time, with no issues. We will 100% call you for our next event.
Food: 5
Service: 5
Cobb Fury
Cake Hag ROCKS! We ordered a custom two-cake stack in chocolate and vanilla, and one on the side to take home in red velvet for a Sweet 16 party for my daughter. The cake looked AMAZING, and tasted amazing! I realized I had forgotten candles, and Katie kindly ran out and grabbed us a, "16" candle, saving the evening! You're wonderful, Katie! :) Everyone LOVED the cake, my personal favorite was the vanilla. :) We asked for buttercream rather than fondant, because I dislike the rubbery consistency of fondant. All in all, a fantastic addition to a wonderful Sweet 16! Thanks so much again! We will be back!
Jennifer Larosa
I called (no one ever answered) and emailed about a cake order for 6/17 on 6/9. Plenty of time for a basic birthday cake with common flavors. We agreed to a delivery window one hour before the party. When the cake still had not arrived 30 min after the end of the window (and 30 min before the party), I called and emailed for an update. I received an email response saying the cake was damaged and returned but they did not notify me until I reached out and asked. They never had the decency to even call. Thank goodness I was checking my email in the middle of everything for my sons birthday party (dripping with sarcasm). I cant say anything about how their cakes look or taste for I never saw one. Disappointing business practices for sure. I can certainly support Publix bakery for their last minute accommodations.
Sephora Ngalula
This place is a scam! If they don’t have the flavors you ask for they will lie and promise they’ll deliver what you ask and as soon as they are paid and put the cake in your hands they surprise you with the news that the cake isn’t the flavor you asked because they were out. I trusted them twice with my daughter’s birthdays. At first I thought it was an honest mistake then it happened again this year. They are thieves, they lack respect for the customers and no integrity at all. I have spent more than $200 at this place and what a waste!! Walmart could have made better cakes for so much less. The worst place!
Google user
All of our guests were absolutely raving about how beautiful and yummy the cake was! Got a lot of “this is the best cake I’ve ever had”s. Thank you so much!!!
Maggie Tindall
All of our guests were absolutely raving about how beautiful and yummy the cake was! Got a lot of “this is the best cake I’ve ever had”s. Thank you so much!!!
I contacted this business via email the evening of March 24th about having a cake made for my mother's birthday as I was put in charge of getting a cake last minute. They quickly responded (that evening) that they would be able to make one for me.
I mentioned I saw a $45 cake on their website that was strawberries and cream and inquired about the serving size that would be. Once confirming it would be big enough for everyone attending our family gathering I placed the order.
I asked about picking it up and was told they would deliver it for free if I lived in the area. I do live in the area so there was not delivery fee. I also asked if it would be available Saturday morning and they said they could deliver it between 10 am and noon. I asked if we might be able to push the delivery time closer to 1 pm as I realized I would be out that morning. They said that would be fine.
Around 1:20 pm when I hadn't seen them I emailed back leaving my phone number as I realized I didn't provide it in any of our earlier correspondence. I also tried calling but got their voicemail. I left a voicemail with my number as well. They showed up around 1:30 pm ( not a big deal) and she took a picture of me holding the box with the cake in it.
I did not open it at that time as I had met her outside and it was windy. Once inside I opened the box and noticed the cake was just plain (picture attached). On their website it said the cake would be garnished with fresh strawberries (website description screenshot attached) which is why I didn't ask for any extra writing or anything on it.
By that time I needed to head to the gathering and I knew there wouldn't be enough time to fix it so I emailed the company to notify them that my cake was not completed as described on the website with the fresh strawberries garnish. I also called and left them a voicemail and asked them to call me back. I waited until today (Monday the 29th of March) thinking maybe they had a busy weekend. When I still had not heard from them by this evening I decided to post this review.
While the cake being delivered not completed with the strawberry garnish was disappointing I was more upset about the lack of communication after I voiced my displeasure with the final product. They were great at communicating to get me to place the order and sending me an invoice to pay but once they delivered the cake I feel (based on their lack of response) they felt the transaction was done despite them not completing their end of the deal.
I can't say I would recommend this bakery for a special occasion cake. While the cake was decent (the icing had a strong taste of stick butter more than a white chocolate flavor but the cake was pretty good) it was an underwhelming experience for the price.
Kharel Baker
Cake Hog never refunded me my money on a deposit for my wedding that was affected with the Covid shutdown. We are not local and would not benefit from any credit. Instead, they responded that they had already incurred expenses for a wedding that was a month away. What cake baking occurs 1 month in advance??? Stale cakes!
Ms. Atomic Bomb
I got an Auburn themed cake for my fiancé’s birthday and it was absolutely phenomenal! The artwork, the taste - it was a hit at the party and my fiancé was so pleased. Thank you SO SO much. Will definitely be ordering from here again!
Claire Quinn
Katie was such a delight to work with for our wedding and made truly the most delicious cupcakes we've ever eaten! We got endless compliments and will 100% be back to grab more of love lemon curd cupcakes- a woman after my own heart!
Blondie41
They made our 23yr anniversary cake for us and it was absolutely perfect even up to the delivery!! I could not have gotten this cake anywhere else to exceed expectations like the CakeHag did! Thank you so much for being a part of our special day!
We used Cake Hag for our 2019 wedding. The cake was reasonably liked by our guests, but it was delivered at the last minute which caused some stress. Things worked out though, so we weren't too upset about it.
Fast forward to 2024, I contacted Cake Hag for a recreation of our wedding cake, since my husband never got to try it, for our 5 year anniversary. They agreed to make a cake back in December 2024, confirmed that the cake would be sent to me in May, and never sent the cake! They responded that the cake "got lost" in the mail. I understood that there might have been a mix-up, and they offered to send another. It never arrived either, and they stopped replying to my emails all together. Clear communication that the order wouldn't be possible or would be delayed would have made the situation easy to fix, but they ruined my anniversary gift with no apologies given! They are poor communicators and are clearly very disorganized.
Atmosphere: 1
Food: 1
Service: 1
We had a last-minute order cancelation from another baker for a smash cake. I reached out to Cake Hag as a Hail Mary thinking there’s no way they could make this happen, but figured I’d try. They not only accommodated a tight timeline with a specific design, but they did an impeccable job on the cake AND delivered it!
I’m honestly blown away by their professionalism, quick response, beautiful work, and attention to detail. My only regret is not ordering from them FIRST!
I will absolutely order from them again and suggest you do the same. Thanks again, Cake Hag, for saving a little boy’s first birthday!
Atmosphere: 5
Food: 5
Service: 5
Katie makes my son’s birthday cake every year and we have never been disappointed. The cake is always beautiful and delicious and not over-sweet.
Atmosphere: 5
Food: 5
Service: 5
Our family's go-to bakery, top notch cakes and top notch customer service!!
Food: 5
Service: 5
Thank you Cake Hag! The cake for the 40th birthday party was perfect!! It tasted amazing and was a great center piece for the party theme. Cake Hag delivered right on time, with no issues. We will 100% call you for our next event.
Food: 5
Service: 5
Cake Hag ROCKS! We ordered a custom two-cake stack in chocolate and vanilla, and one on the side to take home in red velvet for a Sweet 16 party for my daughter. The cake looked AMAZING, and tasted amazing! I realized I had forgotten candles, and Katie kindly ran out and grabbed us a, "16" candle, saving the evening! You're wonderful, Katie! :) Everyone LOVED the cake, my personal favorite was the vanilla. :) We asked for buttercream rather than fondant, because I dislike the rubbery consistency of fondant. All in all, a fantastic addition to a wonderful Sweet 16! Thanks so much again! We will be back!
I called (no one ever answered) and emailed about a cake order for 6/17 on 6/9. Plenty of time for a basic birthday cake with common flavors. We agreed to a delivery window one hour before the party. When the cake still had not arrived 30 min after the end of the window (and 30 min before the party), I called and emailed for an update. I received an email response saying the cake was damaged and returned but they did not notify me until I reached out and asked. They never had the decency to even call. Thank goodness I was checking my email in the middle of everything for my sons birthday party (dripping with sarcasm). I cant say anything about how their cakes look or taste for I never saw one. Disappointing business practices for sure. I can certainly support Publix bakery for their last minute accommodations.
This place is a scam! If they don’t have the flavors you ask for they will lie and promise they’ll deliver what you ask and as soon as they are paid and put the cake in your hands they surprise you with the news that the cake isn’t the flavor you asked because they were out. I trusted them twice with my daughter’s birthdays. At first I thought it was an honest mistake then it happened again this year. They are thieves, they lack respect for the customers and no integrity at all. I have spent more than $200 at this place and what a waste!! Walmart could have made better cakes for so much less. The worst place!
All of our guests were absolutely raving about how beautiful and yummy the cake was! Got a lot of “this is the best cake I’ve ever had”s. Thank you so much!!!
All of our guests were absolutely raving about how beautiful and yummy the cake was! Got a lot of “this is the best cake I’ve ever had”s. Thank you so much!!!
Restaurantji Recommends
I contacted this business via email the evening of March 24th about having a cake made for my mother's birthday as I was put in charge of getting a cake last minute. They quickly responded (that evening) that they would be able to make one for me.
I mentioned I saw a $45 cake on their website that was strawberries and cream and inquired about the serving size that would be. Once confirming it would be big enough for everyone attending our family gathering I placed the order.
I asked about picking it up and was told they would deliver it for free if I lived in the area. I do live in the area so there was not delivery fee. I also asked if it would be available Saturday morning and they said they could deliver it between 10 am and noon. I asked if we might be able to push the delivery time closer to 1 pm as I realized I would be out that morning. They said that would be fine.
Around 1:20 pm when I hadn't seen them I emailed back leaving my phone number as I realized I didn't provide it in any of our earlier correspondence. I also tried calling but got their voicemail. I left a voicemail with my number as well. They showed up around 1:30 pm ( not a big deal) and she took a picture of me holding the box with the cake in it.
I did not open it at that time as I had met her outside and it was windy. Once inside I opened the box and noticed the cake was just plain (picture attached). On their website it said the cake would be garnished with fresh strawberries (website description screenshot attached) which is why I didn't ask for any extra writing or anything on it.
By that time I needed to head to the gathering and I knew there wouldn't be enough time to fix it so I emailed the company to notify them that my cake was not completed as described on the website with the fresh strawberries garnish. I also called and left them a voicemail and asked them to call me back. I waited until today (Monday the 29th of March) thinking maybe they had a busy weekend. When I still had not heard from them by this evening I decided to post this review.
While the cake being delivered not completed with the strawberry garnish was disappointing I was more upset about the lack of communication after I voiced my displeasure with the final product. They were great at communicating to get me to place the order and sending me an invoice to pay but once they delivered the cake I feel (based on their lack of response) they felt the transaction was done despite them not completing their end of the deal.
I can't say I would recommend this bakery for a special occasion cake. While the cake was decent (the icing had a strong taste of stick butter more than a white chocolate flavor but the cake was pretty good) it was an underwhelming experience for the price.
Cake Hog never refunded me my money on a deposit for my wedding that was affected with the Covid shutdown. We are not local and would not benefit from any credit. Instead, they responded that they had already incurred expenses for a wedding that was a month away. What cake baking occurs 1 month in advance??? Stale cakes!
I got an Auburn themed cake for my fiancé’s birthday and it was absolutely phenomenal! The artwork, the taste - it was a hit at the party and my fiancé was so pleased. Thank you SO SO much. Will definitely be ordering from here again!
Katie was such a delight to work with for our wedding and made truly the most delicious cupcakes we've ever eaten! We got endless compliments and will 100% be back to grab more of love lemon curd cupcakes- a woman after my own heart!
They made our 23yr anniversary cake for us and it was absolutely perfect even up to the delivery!! I could not have gotten this cake anywhere else to exceed expectations like the CakeHag did! Thank you so much for being a part of our special day!
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