Just left. Never going back. They allow students to preorder dine in meals. We arrived at 8:30pm and ordered our food. We watched a family of three come in behind us. Then a table of six students came in. By the time we were given our appetizers (two simple orders of pickles) the entire dinner for the nine people that came in after us was leaving the kitchen and hitting the tables. I finally asked where was our food and asked how everyone received their food before us and the waitress said that they called in and pre ordered their food. WHAT? They are cooking food for people who are up the street and not ours? I asked where our food was and was told that it was still being cooked. We left. We drove a hour to get there and paid to park. We have been going to The General Muir for many years and the service has simply tanked. Is this a one off? No. Last Friday the same thing took place but the students walked in and sat down and got their food at the at the exact time we got ours and we had been there long before they walked in. We give up. We wont be back. The manager apologized and attempted to repair the damage, but enough is enough. We ended up at Shake Shack.Response From Owner:The General Muir (Owner)a week agoI apologize for the misunderstanding; we do not allow students to pre-order dine in meals. They did not call in an order for dine in. If the server said that, then she misspoke. One seated member of that party ordered for everyone in the group before everyone had arrived; not exactly how we would normally do things, but it was 20 minutes before close and I believe they were trying to do the kitchen a kindness. Their order was not responsible for the delay in your order; as the manager explained, the chicken entree was taking longer (that table had burgers and salads). We intended no act of favoritism toward another table of guests; some orders just take longer than others and sometimes guests get served in what seems to be "out of order". We would have hoped you could enjoy your experience with us despite a slight delay. It brings us no joy and we are consistently striving for perfection, but delays happen (and perfection never does). It is our understanding that the manager kept you informed and that our team sent complimentary pastries for your trouble. Also, please note that parking is FREE with validation, so you should not have paid for parking.My response to Owner:Sir, one person ordering for the entire table is preordering. Some places don’t even allow you to be seated without your entire party present. It was six people at one table and three at the other. They all got their food first and we watched them all walk in. You are blaming us because we ordered chicken and steak instead of a hamburger. My word. Your response is terrible and a backward apology at best. Please don’t think that giving us cookies that you were throwing out anyway as an acceptable answer to poor service. Yes we paid to park. You don’t validate the parking at your front door. Here is the deal. You don’t accept responsibility. Our family has spent thousands of dollars at that location. We have been eating there since 2014! We came back after COVID and the service has tanked. We have made note of every restaurant associated with you and we will dine with you no more. Next time simply apologize, end with a period and then start your next sentence with what you intend to do to ensure this doesn’t happen to anyone else.
Abbie Ijams
We ordered mini challah rolls for our wedding. They were PERFECT! TGM was great to communicate with and we're so happy we used them for our wedding challah :)
Food: 5
Service: 5
Jess Applegate
I like this place, but I don’t love it! They do high volume so a lot of their items seem to be batched or prepped a little too far in advance/die in the window— you may end up with schmaltz potato’s that are mushy or a toasted bagel that has cooled completely.I do think the ticket for this place is tocome before 9am on weekends and any day during the week.Pastrami is a 10/10
Atmosphere: 5
Food: 4
Service: 5
Jason Massengale
The poutine with pastrami was AMAZING! Cocktails were great too and the rest of our food was perfect as well. Great service and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
frank buccheri
Best deli in
Atmosphere: 5
Food: 5
Service: 5
Mayra Trujillo
I highly recommend "the general" breakfast ?
Atmosphere: 5
Food: 5
Service: 5
Rita Vazquez
Wheelchair accessibility: Sí tienen rampas
Atmosphere: 5
Food: 5
Service: 4
Arden Greene
Great food, aesthetic atmosphere! Quick service!
Atmosphere: 5
Food: 5
Service: 5
Chelsea Fountain
Distinguished and delicious. It is a unique Jewish-rooted delicatessen and bakery which are hard to find down south, but refined in its own way. We enjoyed the Reuben, poutine, matzoh ball soup & homemade side of potato salad. We also grabbed a pastry basket to take home. Wish we came on a Sunday when they have their spaghetti dinner special. They have a full coffee bar and great location. Tough to beat!
Atmosphere: 5
Food: 5
Service: 5
Irving Silver
We went there for brunch on Sunday. Service was prompt and attentive. I had the pastrami on rye sandwich. Unfortunately it was not as well had hoped it to be. The meat and bread were at best only okay. Same for the side of Cole slaw which seemed to lack dressing. My wife had the omelette with Boursin and a side salad, which she reported as being first rate. Still we won’t rush back anytime soon.
One of the best restaurants I’ve been to. The matzoh ball soup is spectacular and the chicken club was the best sandwich I’ve had.
Atmosphere: 5
Food: 5
Service: 5
E Scott Parks
Wow, excellent food and service. Everything was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club
Steve Rosen
Great selection of Deli treats. Couldn't finish it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Richard Parks
Found this place while searching online for a place that had bagels and lox and decided to try it out. The wife said the bagels and locks tasted great. I had the hash, and it was amazing. The staff here were extremely friendly and everything came out quickly. Looking forward to trying other menu items. I definitely recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastrami & Egg, Lox
Mark Pharo
The food isn't bad, but it's nothing special. The lunch we had there was overpriced. Our dishes were a bit bland.
Just left. Never going back. They allow students to preorder dine in meals. We arrived at 8:30pm and ordered our food. We watched a family of three come in behind us. Then a table of six students came in. By the time we were given our appetizers (two simple orders of pickles) the entire dinner for the nine people that came in after us was leaving the kitchen and hitting the tables. I finally asked where was our food and asked how everyone received their food before us and the waitress said that they called in and pre ordered their food. WHAT? They are cooking food for people who are up the street and not ours? I asked where our food was and was told that it was still being cooked. We left. We drove a hour to get there and paid to park. We have been going to The General Muir for many years and the service has simply tanked. Is this a one off? No. Last Friday the same thing took place but the students walked in and sat down and got their food at the at the exact time we got ours and we had been there long before they walked in. We give up. We wont be back. The manager apologized and attempted to repair the damage, but enough is enough. We ended up at Shake Shack.Response From Owner:The General Muir (Owner)a week agoI apologize for the misunderstanding; we do not allow students to pre-order dine in meals. They did not call in an order for dine in. If the server said that, then she misspoke. One seated member of that party ordered for everyone in the group before everyone had arrived; not exactly how we would normally do things, but it was 20 minutes before close and I believe they were trying to do the kitchen a kindness. Their order was not responsible for the delay in your order; as the manager explained, the chicken entree was taking longer (that table had burgers and salads). We intended no act of favoritism toward another table of guests; some orders just take longer than others and sometimes guests get served in what seems to be "out of order". We would have hoped you could enjoy your experience with us despite a slight delay. It brings us no joy and we are consistently striving for perfection, but delays happen (and perfection never does). It is our understanding that the manager kept you informed and that our team sent complimentary pastries for your trouble. Also, please note that parking is FREE with validation, so you should not have paid for parking.My response to Owner:Sir, one person ordering for the entire table is preordering. Some places don’t even allow you to be seated without your entire party present. It was six people at one table and three at the other. They all got their food first and we watched them all walk in. You are blaming us because we ordered chicken and steak instead of a hamburger. My word. Your response is terrible and a backward apology at best. Please don’t think that giving us cookies that you were throwing out anyway as an acceptable answer to poor service. Yes we paid to park. You don’t validate the parking at your front door. Here is the deal. You don’t accept responsibility. Our family has spent thousands of dollars at that location. We have been eating there since 2014! We came back after COVID and the service has tanked. We have made note of every restaurant associated with you and we will dine with you no more. Next time simply apologize, end with a period and then start your next sentence with what you intend to do to ensure this doesn’t happen to anyone else.
We ordered mini challah rolls for our wedding. They were PERFECT! TGM was great to communicate with and we're so happy we used them for our wedding challah :)
Food: 5
Service: 5
I like this place, but I don’t love it! They do high volume so a lot of their items seem to be batched or prepped a little too far in advance/die in the window— you may end up with schmaltz potato’s that are mushy or a toasted bagel that has cooled completely.I do think the ticket for this place is tocome before 9am on weekends and any day during the week.Pastrami is a 10/10
Atmosphere: 5
Food: 4
Service: 5
The poutine with pastrami was AMAZING! Cocktails were great too and the rest of our food was perfect as well. Great service and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Best deli in
Atmosphere: 5
Food: 5
Service: 5
I highly recommend "the general" breakfast ?
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Sí tienen rampas
Atmosphere: 5
Food: 5
Service: 4
Great food, aesthetic atmosphere! Quick service!
Atmosphere: 5
Food: 5
Service: 5
Distinguished and delicious. It is a unique Jewish-rooted delicatessen and bakery which are hard to find down south, but refined in its own way. We enjoyed the Reuben, poutine, matzoh ball soup & homemade side of potato salad. We also grabbed a pastry basket to take home. Wish we came on a Sunday when they have their spaghetti dinner special. They have a full coffee bar and great location. Tough to beat!
Atmosphere: 5
Food: 5
Service: 5
We went there for brunch on Sunday. Service was prompt and attentive. I had the pastrami on rye sandwich. Unfortunately it was not as well had hoped it to be. The meat and bread were at best only okay. Same for the side of Cole slaw which seemed to lack dressing. My wife had the omelette with Boursin and a side salad, which she reported as being first rate. Still we won’t rush back anytime soon.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
One of the best restaurants I’ve been to. The matzoh ball soup is spectacular and the chicken club was the best sandwich I’ve had.
Atmosphere: 5
Food: 5
Service: 5
Wow, excellent food and service. Everything was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club
Great selection of Deli treats. Couldn't finish it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything
Found this place while searching online for a place that had bagels and lox and decided to try it out. The wife said the bagels and locks tasted great. I had the hash, and it was amazing. The staff here were extremely friendly and everything came out quickly. Looking forward to trying other menu items. I definitely recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastrami & Egg, Lox
The food isn't bad, but it's nothing special. The lunch we had there was overpriced. Our dishes were a bit bland.
Atmosphere: 2
Food: 3
Service: 3