I ordered wings from the Crestwood Wingstop online this evening. We picked up the food, got home and discovered half the food was wrong. (they was supposed to be dry rub but they were mango habanero, which we can't eat). we called the restaurant to ask for a refund back on my card for the wrong food (not the whole order) the guy said we needed to bring the food back. we said we weren't driving 15 minutes back and spending gas money too, and asked if they could just refund my card for the 8 wings. he said no. then after putting us on hold several times he said we had a week to come in for 8 wings as a replacement. we asked to speak to a manager. she said that was their "policy" and if it wasnt picked up in a week it would no longer be available. several months ago we ordered throigh doordash. the driver forgot our drinks and we called the store and were refunded for the drinks. not sure when their "policy" changed. I'd think they'd want to provide good customer service and a refund of what, less than $10 to keep a customer. it was empty in there. the kitchen staff knows what they made. I'm not driving back to throw them away there. We'll be going to buffalo wild wings from now on.
Jim Adams
Partnering with DoorDash for your deliveries sounds good, but we had an order sit on my front porch for over 20 minutes because the dasher did not ring the door bell or knock on the door. Called store we ordered from (862 E. Hillside Dr.
Broken Arrow, OK 74012) and was promptly told that the order went to door dash and they have no control over the drivers behavior.
This was pretty disappointing lunch to say the least. I don't need a refund, or a discount on a future purchase, you just need to get with door dash and let the know to ring the doorbell, knock on the door or both to let us know our food has arrived.
Phaith Nash
This is an amazing store! I love this customer service I received. The 3 pc Tender combo was amazing ! Thanks wingstop
Atmosphere: 5
Food: 5
Service: 5
James Early
I love this wingstop so much I became a regular!
Atmosphere: 5
Food: 5
Service: 5
Taneka Baker
I only come to this wingstop! Great customer service and fresh hot food!
Atmosphere: 5
Food: 5
Service: 5
Ashanti Tate
Only 2 workers. I came in and they denied me service and said they are only taking online orders. Close the place down if there is not enough staff to run it! How do people OUTSIDE of the restaurant get service before the customers walking in to place an order? Ridiculous. The management should be ashamed for overworking those people like this
Atmosphere: 1
Food: 1
Service: 1
Samaria Caldwell
friendly and clean environment
Atmosphere: 5
Food: 5
Service: 5
Fanessa Williams
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being.
This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it?
I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food.
DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt.
Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me.
You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice.
I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word.
I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
Tonio Davis
I’m a regular at this Wingstop and they haven’t let me down yet. Food is A1 and customer service is unmatched
Atmosphere: 5
Food: 5
Service: 5
Esszence Caldwell
My favorite flavor to get is the Louisiana Rub. The customer service here is unmatched and I don’t mind the wait time because you know the food will be fresh and hot.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Jahvada Young
Service is horrible… they try to up-charge for everythingggg ! Why do i have to pay for blue cheese when i purchase an 10 wing and didn’t receive any??
Service: 1
Tanisha Ross
Venika very nice super informative!
Atmosphere: 5
Food: 5
Service: 5
adam richmond
Triatan is very attentive to customers. I came in during linch and he was able to get me out very wuick and was very respectful to all of his customers. There was basically no wait and my food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Sheri McCullough
I took a break from Wingstop because my last order was horrible! Fries needed hydration, the corn was trying to run back to its stalk and chicken wings were just nasty! This current order was over $50.00…that money went down the drain! This second round was worst than the order that turned me away
I ordered wings from the Crestwood Wingstop online this evening. We picked up the food, got home and discovered half the food was wrong. (they was supposed to be dry rub but they were mango habanero, which we can't eat). we called the restaurant to ask for a refund back on my card for the wrong food (not the whole order) the guy said we needed to bring the food back. we said we weren't driving 15 minutes back and spending gas money too, and asked if they could just refund my card for the 8 wings. he said no. then after putting us on hold several times he said we had a week to come in for 8 wings as a replacement. we asked to speak to a manager. she said that was their "policy" and if it wasnt picked up in a week it would no longer be available. several months ago we ordered throigh doordash. the driver forgot our drinks and we called the store and were refunded for the drinks. not sure when their "policy" changed. I'd think they'd want to provide good customer service and a refund of what, less than $10 to keep a customer. it was empty in there. the kitchen staff knows what they made. I'm not driving back to throw them away there. We'll be going to buffalo wild wings from now on.
Partnering with DoorDash for your deliveries sounds good, but we had an order sit on my front porch for over 20 minutes because the dasher did not ring the door bell or knock on the door. Called store we ordered from (862 E. Hillside Dr. Broken Arrow, OK 74012) and was promptly told that the order went to door dash and they have no control over the drivers behavior. This was pretty disappointing lunch to say the least. I don't need a refund, or a discount on a future purchase, you just need to get with door dash and let the know to ring the doorbell, knock on the door or both to let us know our food has arrived.
This is an amazing store! I love this customer service I received. The 3 pc Tender combo was amazing ! Thanks wingstop
Atmosphere: 5
Food: 5
Service: 5
I love this wingstop so much I became a regular!
Atmosphere: 5
Food: 5
Service: 5
I only come to this wingstop! Great customer service and fresh hot food!
Atmosphere: 5
Food: 5
Service: 5
Only 2 workers. I came in and they denied me service and said they are only taking online orders. Close the place down if there is not enough staff to run it! How do people OUTSIDE of the restaurant get service before the customers walking in to place an order? Ridiculous. The management should be ashamed for overworking those people like this
Atmosphere: 1
Food: 1
Service: 1
friendly and clean environment
Atmosphere: 5
Food: 5
Service: 5
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
I’m a regular at this Wingstop and they haven’t let me down yet. Food is A1 and customer service is unmatched
Atmosphere: 5
Food: 5
Service: 5
My favorite flavor to get is the Louisiana Rub. The customer service here is unmatched and I don’t mind the wait time because you know the food will be fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Service is horrible… they try to up-charge for everythingggg ! Why do i have to pay for blue cheese when i purchase an 10 wing and didn’t receive any??
Service: 1
Venika very nice super informative!
Atmosphere: 5
Food: 5
Service: 5
Triatan is very attentive to customers. I came in during linch and he was able to get me out very wuick and was very respectful to all of his customers. There was basically no wait and my food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
I took a break from Wingstop because my last order was horrible! Fries needed hydration, the corn was trying to run back to its stalk and chicken wings were just nasty! This current order was over $50.00…that money went down the drain! This second round was worst than the order that turned me away
Atmosphere: 3
Food: 1
Service: 3
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