I was in the mood for something sweet, so I stopped by and asked the staff to make me a surprise sundae—kind of like an ice cream roulette. The lady who made it was top-notch. She made sure to check if I had any allergies or dislikes before she put it together. That sundae was amazing, packed with flavor and perfectly mixed. I’ll definitely be back to thank her and leave a tip for her skills. Truly outstanding!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fantasy Cake, Drizzle Cake Treat
Parag Patel
Shake is just like milk
Mark - Annette Gramlich
Just dropped in for some ice cream! It was outstanding as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Gold Medal Ribbon
Johnny Mixon
A MAGNIFICENT STAFF, AND CONDUCTED IN THE MOST PROFESSIONAL STANDARDS.
Kid-friendliness: A GREAT CHILDREN ENVIRONMENT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Kay Matherson
How does a place that sells one product run out ? Even your most basic flavor Chocolate and Strawberry.
Service: 3
Sultanwali Shah
Great taste and service
Kia Reese
Love the newly renovated establishment the refreshers are soooo good. I always get the raspberry watermelon add lemonade. The staff is friendly it's just everyone does not greet you when you come in. But overall Great location!
Becky Baskerville
Love the new store. Great service. Out of alot of the ice cream flavors though.
Bubble Bath
Awsome cone and ppl work there...easy to put my order in. Out the window in 1 minute.
Never get order right. Out of the three items I ordered today ALL WERE WRONG. The triple scoop had 2 of the 3 flavors wrong , the double scoop had half of the flavors wrong, and chocolate dipped ice cream was completely missing. If they were out of some of the flavors maybe ask them what they want instead of just guessing.
Ms. KiaMichele
Love the newly renovated establishment the refreshers are soooo good. I always get the raspberry watermelon add lemonade. The staff is friendly it's just everyone does not greet you when you come in. But overall Great location!
ChaKanna Coleman
UNPROFESSIONAL TOWARDS UBER-EATS DRIVERS AND POOR CUSTOMER SERVICE!The experience I had with Baskin-Robbins was not professional. I ordered two ice cream bowls through Uber. 1 hour and 3 drivers later, an Uber driver informs me that they didn't have the ingredients to make one of the bowls. I asked why Baskin-Robbins did not contact me sooner to cancel the order, but an anonymous Baskin-Robbins worker became impatient, but offered to make a regular sundae instead. I declined and requested a refund. The Uber informed me that I would have to cancel on my end. In the process of me canceling the order, another driver picked up the order, so I informed them of the substitute order. However, the Baskin-Robbins worker refused to make the order, claiming that I had an attitude with them. My UberEats driver considered them unprofessional based on how they were handling the situation from her perspective. Fortunately, I did not have to deal with this situation in person, as it could have gone differently. I will not be using this location's services again. Thank you.
cameron avery
Won’t do this again. Very unprofessional and are not willing to do their job!!
Ms Ruffin
Had my first bad experience at the 3024 Washington Rd in Augusta, GA on 2-22-2022. The wrong order was giving to me twice then was giving my ice creams including two quarts without a bag and was told I should ask for the bag the next time all in all, was told Im not to come back to that location any more by a manager who said her name was Jessica and would not give me my receipt until I call the police and he got it for me Jessica stated I was rude to the young lady but didnt let me address my part went bavk inside and lock the door. I have been going to this location since 2005 never had a issue now for whatever was going on (good or bad) this has put a MAJOR ISSUE on what really went wrong
I was in the mood for something sweet, so I stopped by and asked the staff to make me a surprise sundae—kind of like an ice cream roulette. The lady who made it was top-notch. She made sure to check if I had any allergies or dislikes before she put it together. That sundae was amazing, packed with flavor and perfectly mixed. I’ll definitely be back to thank her and leave a tip for her skills. Truly outstanding!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fantasy Cake, Drizzle Cake Treat
Shake is just like milk
Just dropped in for some ice cream! It was outstanding as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Gold Medal Ribbon
A MAGNIFICENT STAFF, AND CONDUCTED IN THE MOST PROFESSIONAL STANDARDS.
Kid-friendliness: A GREAT CHILDREN ENVIRONMENT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
How does a place that sells one product run out ? Even your most basic flavor Chocolate and Strawberry.
Service: 3
Great taste and service
Love the newly renovated establishment the refreshers are soooo good. I always get the raspberry watermelon add lemonade. The staff is friendly it's just everyone does not greet you when you come in. But overall Great location!
Love the new store. Great service. Out of alot of the ice cream flavors though.
Awsome cone and ppl work there...easy to put my order in. Out the window in 1 minute.
Great icecream!
Restaurantji Recommends
Never get order right. Out of the three items I ordered today ALL WERE WRONG. The triple scoop had 2 of the 3 flavors wrong , the double scoop had half of the flavors wrong, and chocolate dipped ice cream was completely missing. If they were out of some of the flavors maybe ask them what they want instead of just guessing.
Love the newly renovated establishment the refreshers are soooo good. I always get the raspberry watermelon add lemonade. The staff is friendly it's just everyone does not greet you when you come in. But overall Great location!
UNPROFESSIONAL TOWARDS UBER-EATS DRIVERS AND POOR CUSTOMER SERVICE!The experience I had with Baskin-Robbins was not professional. I ordered two ice cream bowls through Uber. 1 hour and 3 drivers later, an Uber driver informs me that they didn't have the ingredients to make one of the bowls. I asked why Baskin-Robbins did not contact me sooner to cancel the order, but an anonymous Baskin-Robbins worker became impatient, but offered to make a regular sundae instead. I declined and requested a refund. The Uber informed me that I would have to cancel on my end. In the process of me canceling the order, another driver picked up the order, so I informed them of the substitute order. However, the Baskin-Robbins worker refused to make the order, claiming that I had an attitude with them. My UberEats driver considered them unprofessional based on how they were handling the situation from her perspective. Fortunately, I did not have to deal with this situation in person, as it could have gone differently. I will not be using this location's services again. Thank you.
Won’t do this again. Very unprofessional and are not willing to do their job!!
Had my first bad experience at the 3024 Washington Rd in Augusta, GA on 2-22-2022. The wrong order was giving to me twice then was giving my ice creams including two quarts without a bag and was told I should ask for the bag the next time all in all, was told Im not to come back to that location any more by a manager who said her name was Jessica and would not give me my receipt until I call the police and he got it for me Jessica stated I was rude to the young lady but didnt let me address my part went bavk inside and lock the door. I have been going to this location since 2005 never had a issue now for whatever was going on (good or bad) this has put a MAJOR ISSUE on what really went wrong
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