Call in order still wasn't ready when I got there with plenty time. Had to Return for Loaded items for baked potato & Missing sandwich & was informed NO buns for sandwiches NO Gallon Lemonade NO butter for baked potato NO Dr Pepper
Atmosphere: 1
Food: 5
Service: 1
Truth Is Absolute
Don't order food here in the evening drive through cashier horrible attitude. Don't really want to take your order acts as if your disturbing her. Then when you get your food it's burnt. So sad you all need to screen these workers better than what you do. Handing food is serious. Look at the chicken smh . It was extremely dark and hard. I won't be back thanks for nothing.
Atmosphere: 1
Food: 1
Service: 1
Maddison Sawyer
Cashiers are rude as heck! Waste of lunch break
Atmosphere: 1
Food: 1
Service: 1
CASHI0US S
I am writing to formally express my dissatisfaction with my recent visit to your Captain D’s location. Unfortunately, my experience was extremely disappointing and did not reflect a professional or sanitary environment. I noticed that the managers child was running around the store unsupervised, he was spitting on the floor and throwing cups. Such an unprofessional establishment.
Upon entering the establishment, I was immediately met with a strong odor resembling mildew or mold, which was very concerning. Additionally, there was visible food and trash on the floor, which made the restaurant appear unclean and poorly maintained.
When I approached the register, the cashier was on her cell phone and did not acknowledge me. After I was finally able to get her attention, she responded with an attitude and was noticeably rude while I was trying to decide on my order. As a customer, I expect to be treated with courtesy and respect, and that was not my experience during this visit.
I hope this matter will be addressed promptly, as cleanliness and customer service are essential to maintaining a positive reputation.
Atmosphere: 1
Food: 1
Service: 1
Crystal Thomas
Everytime I visit my food food was always on point fresh hot and delicious...
Atmosphere: 5
Food: 5
Service: 5
Teacher Boss
They had a closing time of 6pm posted. We arrived at 5:48p. The dining room door was locked and none of the workers made eye contact as we stood there confused. We proceeded to go through the drive through where there were 4 cars and the lady takes forever to get on the speaker and says they are out of batter and fish…. How?
Service: 1
S M
I visited this Captain ‘s for the first time this year and it was the most horrific experience I’ve had from eating out in a long time. The catfish and cod was all cooked in old grease or just reheated, the Mac and cheese was burnt, fish fried hard as crisp and customer service was terrible the young lady swept the floor as if we weren’t even sitting at the window waiting to be waited on and after 8 mins came over sat on the ledge of the counter near the window and very rudely took my order.she was dressed in street attire, and continued to sweep the floor then take the trash out of the garbage while taking my order. I personally will never go back to this place. If people don’t want to work they need to stay home not work in public restaurants with bad attitudes and serving people food they wouldn’t eat themselves. I’m just saying think twice before ordering anything here. It’s terrible.
Atmosphere: 1
Food: 1
Service: 1
Christina Cody
Was a little wait but food was fresh an hot so worth the wait .
Atmosphere: 3
Food: 5
Service: 4
Mau
Manger on duty rushed me to take my order. Cut me off so i could not finish ordering my food. Told me she didn’t care she is the manager. When I asked her name she told me to go to the website and find out! She looks young and unprofessional. She had the nerve to tell me to have a blessed Day after she refused to take my order. It’s always something at this location. Do u allow the managers to behave this way? To speak to customers any kind of way? She seemed to now care about your establishment. Why is she the manager?
Ordered a deluxe seafood platter with extra side of shrimp my wife had a big fish sandwich i asked for extra tarter sauce didnt even have enough for my meal my wife got none. I could go somewhere that will give me what i need for my food
Atmosphere: 3
Food: 4
Service: 3
Marcus Rob
Something is severely wrong with this location. I asked for the 3-piece batter dipped fish meal, and they serve me this instead (looks, tastes, and smells like chicken)!!!
The workers all disputed it when I asked, so please avoid this location at all costs!!!
Atmosphere: 1
Food: 1
Service: 1
Omar Valentin
I am door dashing and the employee doesn’t let me use the restroom while I’m waiting for order, she was very rude and mean.
Atmosphere: 1
Food: 1
Service: 1
TONI Woods
I ordered the expensive platter that came with 2 fish etc, the first piece was delicious, and the other one was thin and looked like chicken. It was dry.
Call in order still wasn't ready when I got there with plenty time. Had to Return for Loaded items for baked potato & Missing sandwich & was informed NO buns for sandwiches NO Gallon Lemonade NO butter for baked potato NO Dr Pepper
Atmosphere: 1
Food: 5
Service: 1
Don't order food here in the evening drive through cashier horrible attitude. Don't really want to take your order acts as if your disturbing her. Then when you get your food it's burnt. So sad you all need to screen these workers better than what you do. Handing food is serious. Look at the chicken smh . It was extremely dark and hard. I won't be back thanks for nothing.
Atmosphere: 1
Food: 1
Service: 1
Cashiers are rude as heck! Waste of lunch break
Atmosphere: 1
Food: 1
Service: 1
I am writing to formally express my dissatisfaction with my recent visit to your Captain D’s location. Unfortunately, my experience was extremely disappointing and did not reflect a professional or sanitary environment. I noticed that the managers child was running around the store unsupervised, he was spitting on the floor and throwing cups. Such an unprofessional establishment.
Upon entering the establishment, I was immediately met with a strong odor resembling mildew or mold, which was very concerning. Additionally, there was visible food and trash on the floor, which made the restaurant appear unclean and poorly maintained.
When I approached the register, the cashier was on her cell phone and did not acknowledge me. After I was finally able to get her attention, she responded with an attitude and was noticeably rude while I was trying to decide on my order. As a customer, I expect to be treated with courtesy and respect, and that was not my experience during this visit.
I hope this matter will be addressed promptly, as cleanliness and customer service are essential to maintaining a positive reputation.
Atmosphere: 1
Food: 1
Service: 1
Everytime I visit my food food was always on point fresh hot and delicious...
Atmosphere: 5
Food: 5
Service: 5
They had a closing time of 6pm posted. We arrived at 5:48p. The dining room door was locked and none of the workers made eye contact as we stood there confused. We proceeded to go through the drive through where there were 4 cars and the lady takes forever to get on the speaker and says they are out of batter and fish…. How?
Service: 1
I visited this Captain ‘s for the first time this year and it was the most horrific experience I’ve had from eating out in a long time. The catfish and cod was all cooked in old grease or just reheated, the Mac and cheese was burnt, fish fried hard as crisp and customer service was terrible the young lady swept the floor as if we weren’t even sitting at the window waiting to be waited on and after 8 mins came over sat on the ledge of the counter near the window and very rudely took my order.she was dressed in street attire, and continued to sweep the floor then take the trash out of the garbage while taking my order. I personally will never go back to this place. If people don’t want to work they need to stay home not work in public restaurants with bad attitudes and serving people food they wouldn’t eat themselves. I’m just saying think twice before ordering anything here. It’s terrible.
Atmosphere: 1
Food: 1
Service: 1
Was a little wait but food was fresh an hot so worth the wait .
Atmosphere: 3
Food: 5
Service: 4
Manger on duty rushed me to take my order. Cut me off so i could not finish ordering my food. Told me she didn’t care she is the manager. When I asked her name she told me to go to the website and find out! She looks young and unprofessional. She had the nerve to tell me to have a blessed
Day after she refused to take my order. It’s always something at this location. Do u allow the managers to behave this way? To speak to customers any kind of way? She seemed to now care about your establishment. Why is she the manager?
Atmosphere: 1
Service: 1
Over cooked food
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Ordered a deluxe seafood platter with extra side of shrimp my wife had a big fish sandwich i asked for extra tarter sauce didnt even have enough for my meal my wife got none. I could go somewhere that will give me what i need for my food
Atmosphere: 3
Food: 4
Service: 3
Something is severely wrong with this location. I asked for the 3-piece batter dipped fish meal, and they serve me this instead (looks, tastes, and smells like chicken)!!!
The workers all disputed it when I asked, so please avoid this location at all costs!!!
Atmosphere: 1
Food: 1
Service: 1
I am door dashing and the employee doesn’t let me use the restroom while I’m waiting for order, she was very rude and mean.
Atmosphere: 1
Food: 1
Service: 1
I ordered the expensive platter that came with 2 fish etc, the first piece was delicious, and the other one was thin and looked like chicken. It was dry.
Atmosphere: 5
Food: 3
Service: 5
Food was good.
Atmosphere: 3
Food: 5
Service: 5
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