Good food fast, great friendly service from Brittany
Atmosphere: 5
Food: 5
Service: 5
Ashley Matthews
Fish is delicious!!! Sides are yummy. This locations food is always really good!!
Atmosphere: 5
Food: 5
Service: 5
Deon Brown
Great customer service! Brittney was amazing from start to finish!!
Atmosphere: 5
Food: 5
Service: 5
hank thompson
Food was good the service was really good the girl that served me named Brittney was awesome really professional and efficient.
Food: 5
Service: 5
Akilah Buford
I decided to go grab a bite to eat before my sons basketball practice. I requested 2 of the 2 piece fish and fries for 5.99. Once order was taken I was quoted a price of 10.84. I thought to myself that price isn't right so when I arrived at the window I asked did you get me for 2 of the 5.99 meals . She responded with not greatest of attitude yes I gave you a deal. So I said ok I just wanted to make sure I'm paying the correct amount. I receive to food and go to McDonald's which is maybe 5 min away and start to attempt to eat my food. When I open the tray the smell is not inviting at all so I break the fish in half and smell it. The fish smelled horrific. It smelled spoiled and its not the fish im used to when I eat captain D's. I then call to explain the situation to the manager or coworker acting like the manager. There was no apologies for my inconvenience and no empathy whatsoever after I explain what I've observed. I further express that I just want a refund because now this has messed my appetite up. She proceeds to tell me if it's been 10 minutes She can only replace it because they won't be able to find it in the system. I explain to her I just left so she says to come on back. I get there and I tell her I just want a refund she says they can replace it but they can't refund when I payed cash and provided receipt. I then ask so is this Capatin D's protocol to deny refund after 10 minutes she then speaks to her manger and says 30 minutes. It went from 10 minutes to 30 minutes. Make it make sense. Whole time every staff member standing around looking crazy like I did something wrong. Suddenly all eyes are on me like I'm tne problem. Whole time you all sold me some bad fish. Customer service was horrible from the staff to the Manager and to make matters worse this is the 2nd time I have receive spoiled rotten fish from this establishment. Its been a year and I thought I would give them a try in hopes that I wouldn't be disappointed. Only to arrive and leave with the same dilemma. I will never return. I will definitely share this experience with everyone I know and everyone I come across never to come to this establishment.
Atmosphere: 1
Food: 1
Service: 1
Laurel Guffey
We didn't like the new recipe for the tartar sauce. It was very hot inside the restaurant.
Atmosphere: 2
Food: 3
Service: 5
ali lakhani
To expensive
Himanshu Gupta
Very good catfish... fried whiting is good too. Comparinf to other fast food places, the staff here is ultra polite and nice! Prices are very reasonable.
Atmosphere: 4
Food: 4
Service: 4
Ieesha Faulks
Haven’t ate captain ds in a long time I went Friday customer service was really great didn’t have to wait long and all my food was hot and fresh!!
The employees were rude, unhelpful, and unprofessional. I did not receive the food I paid for and the manager was the most unprofessional of them all. The lack of hiring standard is evident in both the atmosphere and the food. Don’t spend your money here. Shoutout to Brittney for being their only competent employee!
Atmosphere: 1
Food: 1
Service: 1
Pamela
Always great always pleasant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Seafood Platter, Seafood, Fish, Coleslaw, French Fries
Trindy Manning
First time eating at Captain D's I was impressed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Wanda Henry
Pulled up to the drive through on Washington Rd. around 9 Friday night 11/15/24 and all I heard was, (go ahead), I said,excuse me? Got the same remark with attitude this time. Good customer service must not be a qualification at Captain D's. What happened to, welcome to...what can I get you today? I drove off and went to Taco Bell where I was greeted appropriately and spent my hard earned money there. Captain D's will not get another penny from me
Love the white fish dinner
Atmosphere: 4
Food: 4
Service: 4
Good food fast, great friendly service from Brittany
Atmosphere: 5
Food: 5
Service: 5
Fish is delicious!!! Sides are yummy. This locations food is always really good!!
Atmosphere: 5
Food: 5
Service: 5
Great customer service! Brittney was amazing from start to finish!!
Atmosphere: 5
Food: 5
Service: 5
Food was good the service was really good the girl that served me named Brittney was awesome really professional and efficient.
Food: 5
Service: 5
I decided to go grab a bite to eat before my sons basketball practice. I requested 2 of the 2 piece fish and fries for 5.99. Once order was taken I was quoted a price of 10.84. I thought to myself that price isn't right so when I arrived at the window I asked did you get me for 2 of the 5.99 meals . She responded with not greatest of attitude yes I gave you a deal. So I said ok I just wanted to make sure I'm paying the correct amount. I receive to food and go to McDonald's which is maybe 5 min away and start to attempt to eat my food. When I open the tray the smell is not inviting at all so I break the fish in half and smell it. The fish smelled horrific. It smelled spoiled and its not the fish im used to when I eat captain D's. I then call to explain the situation to the manager or coworker acting like the manager. There was no apologies for my inconvenience and no empathy whatsoever after I explain what I've observed. I further express that I just want a refund because now this has messed my appetite up. She proceeds to tell me if it's been 10 minutes She can only replace it because they won't be able to find it in the system. I explain to her I just left so she says to come on back. I get there and I tell her I just want a refund she says they can replace it but they can't refund when I payed cash and provided receipt. I then ask so is this Capatin D's protocol to deny refund after 10 minutes she then speaks to her manger and says 30 minutes. It went from 10 minutes to 30 minutes. Make it make sense. Whole time every staff member standing around looking crazy like I did something wrong. Suddenly all eyes are on me like I'm tne problem. Whole time you all sold me some bad fish. Customer service was horrible from the staff to the Manager and to make matters worse this is the 2nd time I have receive spoiled rotten fish from this establishment. Its been a year and I thought I would give them a try in hopes that I wouldn't be disappointed. Only to arrive and leave with the same dilemma. I will never return. I will definitely share this experience with everyone I know and everyone I come across never to come to this establishment.
Atmosphere: 1
Food: 1
Service: 1
We didn't like the new recipe for the tartar sauce. It was very hot inside the restaurant.
Atmosphere: 2
Food: 3
Service: 5
To expensive
Very good catfish... fried whiting is good too. Comparinf to other fast food places, the staff here is ultra polite and nice! Prices are very reasonable.
Atmosphere: 4
Food: 4
Service: 4
Haven’t ate captain ds in a long time I went Friday customer service was really great didn’t have to wait long and all my food was hot and fresh!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Fish
Restaurantji Recommends
Reasonable prices and good food
Atmosphere: 5
Food: 5
Service: 5
The employees were rude, unhelpful, and unprofessional. I did not receive the food I paid for and the manager was the most unprofessional of them all. The lack of hiring standard is evident in both the atmosphere and the food. Don’t spend your money here.
Shoutout to Brittney for being their only competent employee!
Atmosphere: 1
Food: 1
Service: 1
Always great always pleasant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Seafood Platter, Seafood, Fish, Coleslaw, French Fries
First time eating at Captain D's I was impressed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Pulled up to the drive through on Washington Rd. around 9 Friday night 11/15/24 and all I heard was, (go ahead), I said,excuse me? Got the same remark with attitude this time. Good customer service must not be a qualification at Captain D's. What happened to, welcome to...what can I get you today? I drove off and went to Taco Bell where I was greeted appropriately and spent my hard earned money there. Captain D's will not get another penny from me
Service: 1
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