New Moon Cafe

It took way too long to get a burnt bagel. It was fine but the burnt edges took away from the overall enjoyment. The homemade pop tarts were perfect. Stick with the baked goods, won't take as long.

Atmosphere: 4

Food: 4

Service: 3

Try the Tim Curry latte.

Atmosphere: 5

Food: 5

Service: 5

Nice place

Atmosphere: 5

Food: 5

Service: 5

Such a great experience! The staff is so friendly and welcoming! I’ve gotten the Happy Camper latte and it’s to die for! The food is amazing too and the atmosphere is perfect! 10/10 every time!

Atmosphere: 5

Food: 5

Service: 5

The store was about to close, but it was still really crowded. We were able to sit on the patio with our dog. The smoked salmon bagel was a bit smaller than expected, but it was still tasty. The matcha latte with oat milk was also great. And when our dog suddenly got excited, she spilled a bit of coffee. The staff quickly brought extra napkins, which I really appreciated. However, the crumbs and trash on the patio tables and floor were not a pleasant sight.

Consistently positive and engaging customer service. The food and drinks are always a hit. The manager has a lot to be proud of with the employees, food, drink, atmosphere, I appreciate those that work here.

Kid-friendliness: Fun menu options and environment.

Wheelchair accessibility: Customers can go right up to the door on the same floor. I believe it also has button operated doors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Chicken Salad, Bacon Egg and Cheese, Lavender Blueberry, Lavender Blueberry Lemonade

Great food with real fine art for decor! A winning combo! I definitely recommend New Moon

Atmosphere: 5

Food: 5

Service: 5

Awesome breakfast/lunch cafe in Augusta. The line was a little long but their food and service makes the wait worth while.

We tried the DT Augusta Style grits bowl and it was a dream. Delicious, flavorful and a great twist to an ordinary bowl of grits. The breakfast sandwich was also phenomenal. The eggs were a bit under-salted but the turkey patty and cheese filled in that gap.

Their coffee also hits the spot. Their beans are bold and intense but not bitter making the cappuccino and latte very very enjoyable. Additionally, their atomic lemonade was such a delight. I recommend the blueberry lemonade with lavender.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Downtown Mess Grits Bowl, Bacon Egg and Cheese, Lavender Blueberry Lemonade

I ordered "the goat" it says goat cheese but I got a disgustingly large slab of cream cheese on my sandwich and a few goat cheese crumbles on the bottom of the plate. I ordered the marinated veggies for the side but got a bag of plain chips. I arrived to pick it up at the time it said it would be ready and I got a drink with mostly melted ice. Paying $20 for a sandwich and drink is steep but it could have at least been the correct order. Staff wasn't rude but not friendly by any stretch. First and last time I'll order there.

Jammy toast ?
I know it's a small joint but they seem kind of understaffed sometimes. The wait time isn't an issue. They are not slow at all... They are just having to work so hard. I know personally that f+b can be rough but that was to the point where it was hard to watch. I hope they are compensated well for the intense amount of work they do.

Atmosphere: 4

Food: 5

Service: 5

I love this place and I’ll probably be back.. they just are a little inconsistent with the things they make… For instance I love their wheat bagel with cream cheese and strawberry jam… the jam has been unavailable The last several times I’ve visited. And unfortunately on my last visit the barista didn’t let me know until he bagged my bagel up… I wouldn’t have gotten it if I knew it was done type of blueberry jam (he wasn’t even sure himself…) sigh. Will give a chance again but probably wait for the mood.

Atmosphere: 5

Food: 4

Service: 2

Recommended dishes: Bagels

Came in for coffee and pastries on a Sunday morning with my husband and our 2 year old, my sister, and my mom to celebrate my mom’s birthday as she is visiting from out of state. She has celebrated her birthday breakfast here for the past two years and had glowing reviews of her experience last year, when she and my sister were both served lemonades for her birthday even though the cafe was closed when they went. My husband and I have also been eager to try out New Moon since we moved to Augusta last spring, so it was a highly anticipated trip.

The Augusta style grits bowl and jalapeño sourdough toast were delicious, as were the Butterbeer latte and lavender blueberry lemonade. We sat and ate, enjoying the food and the fun atmosphere. My husband and I even began planning to come back regularly. At one point my sister got up to ask for two water cups, and one of the baristas curtly dismissed her to take a seat again, saying someone would bring them to us. Understandably there was a line to the door for almost our entire visit, as is expected for a downtown breakfast spot on a Sunday morning. We waited about 15 minutes before receiving only one water cup, which we had to share between the 5 of us.

My mom then got up once more to order another sourdough toast for the table, and after about 20 additional minutes of waiting, we decided to wrap things up and cancel the extra toast. My sister approached another barista and politely let them know we wanted to cancel it, but did not request a refund. The barista grabbed the receipt, extremely flustered, and said flatly “I sincerely hope you all have a wonderful rest of your day” before storming back to the kitchen. Up to this point, the only remotely pleasant service we had received was when we ordered our food at the counter; any additional requests (i.e. two water cups) seemed to throw the workers into confusion and disarray, which made for extremely uncomfortable interactions with staff. As we were heading out the door, another worker shouted loudly to the entire restaurant: “Hey, if you have something to do in the next 30 to 45 minutes, maybe don’t order here.”

In addition to being completely unnecessary, I think loudly announcing that it is unreasonable for your customers to expect a piece of toast to come out in under 45 minutes is a greater testament to your staff’s inefficiency and disorganization than it is to the customer being demanding. As someone who has worked in the service industry for 8 years, from managing an Italian restaurant in Austin to a Starbucks in Atlanta, I have seen more business than this on a Tuesday evening and would never even FATHOM speaking to a customer this way, let alone shouting at the entire restaurant. Having read through some of the owner responses to the negative reviews, I can tell that this feedback will most likely fall on deaf ears and be met with arrogance and defensiveness; however, I would be remiss if I did not call out the abysmal service and poor customer skills. Perhaps if you work at a breakfast cafe downtown and you find it exceedingly difficult to adapt to/accommodate small requests during a weekend breakfast rush, it may be time for you to find a non-customer facing career.

Such a shame that an attempt to be considerate was met with such unprofessionalism, as the four of us will no longer be frequenting this establishment.

Good luck to you.

Atmosphere: 2

Food: 3

Service: 1

Great service, friendly staff, and nice food. Nice place to hang out or chill with a coffee but not ideal for remote work because the café Wi-Fi has poor connectivity. I ordered Hot Matcha Green Tea Latte, Café Mocha Hot, and Cookie, my bill before tip was $12.15

Atmosphere: 5

Food: 5

Service: 5

I came here to try the chai, and I had asked the guy who took my order if it was spiced and he said it was not and had recommended the berry lotus? Drink with extra ginger… I did not like it at all and I didn’t think it was spicy at all either so I’m not exactly sure why he recommended it. I ended up coming back later to get the chai w spiced brown sugar syrup (I hadn’t seen the first time) and it was good, def on the sweet side w the extra syrup but would definitely taste really good in coffee.

Atmosphere: 5

Food: 4

Service: 5

Really good coffee

Atmosphere: 5

Food: 5

Service: 5