honestly pleasantly surprised. service was very courteous and food was tasty (got the chicken tenders, good with mcdonalds style fries.) also somehow airport food thats not a ripoff!
Food: 5
Service: 5
John Landrum
very disappointed the augusta regional airport website does not include hours of operation or menue
Caitlin O'Connor
Paid almost 20 bucks for 3 burnt chicken fingers for lunch after, staff refused to allow me to purchase a childs meal as the child in our party was unable to come and show that they were under 13 while they tried to sleep as we were trapped at this airport. (A 8 hour delay after delta's pilot hit something on a runway and they couldn't be bothered to have a spare on hand. )Then 5 hours later after being assured the kitchen would say open until 30 minutes before the last flight and I confirmed this included our delayed flight, we went to attempt to order dinner with the provided vouchers and was told the kitchen closed over an hour ago. Staff was incredible rude and uncaring and takes advantage of trapped passengers to sell over priced frozen food
Customer service was terrible and rude. Was told there was a two drink minimum pre hour at a BAR and grill?!? What?!? Just reflect on what I just said if you didn’t catch it the first time smh…
Atmosphere: 1
Food: 1
Service: 1
James Nault
Way cheaper than airports usually charge. Food is good too.
Atmosphere: 5
Food: 4
Service: 4
Gary W.
Soooo.... I sit at the bar waiting to be served and finally a representative comes around the corner. (Granted they did not see me sit at the bar yet.) Now grab your popcorn because this is where it gets interesting. Action.....ME: Looking at the drink menu, REP: I can help you over here, meaning at the cash register, ME: I am now sitting at the bar just looking at the menu before I decide, Can I just sit down for a minute? REP: Yes, after I help you at the register (Snarkly), ME: You mean, I have to order first before I sit down? REP: I can help you at the register, ME: Saying verbally "Wow, great customer service!" I order my libation before the flight. At first thought, maybe Bad day because next customer got the attitude also, but then a few other customers stream in and attitude seemed to change, hmmmm. TIP changed from $$ to 2.00. Scene ends...CUT, that's a wrap!!! End Credits: If it is a C-19 protocol for the establishment, it would be better verbalized or signage. Just my two cents.
Crystal R.
It is not a Grille! It is a grab and go airport kiosk.With that said, the customer service was excellent and friendly.
Annah P.
It's kind of strange for me to review the only restaurant/bar in the Augusta airport, but I actually had a really great experience. The ladies that work here are so sweet! They are so kind, really personable, and always have a smile on their face. Which is not something you typically see in an airport.Due to COVID, the menu was more limited than usual but I settled on a Roast Beef sandwich and it was really good and fresh. Honestly, it was also pretty reasonable price-wise as far as airport food goes.If you're stuck in the Augusta airport, you'll have to eat here or you'll go hungry- but you may be pleasantly surprised by the service and the food!
Michael Lynch
3 chicken tenders, fries, and a 20 ounce Pepsi...$14.15. Little airport, big prices.
honestly pleasantly surprised. service was very courteous and food was tasty (got the chicken tenders, good with mcdonalds style fries.) also somehow airport food thats not a ripoff!
Food: 5
Service: 5
very disappointed the augusta regional airport website does not include hours of operation or menue
Paid almost 20 bucks for 3 burnt chicken fingers for lunch after, staff refused to allow me to purchase a childs meal as the child in our party was unable to come and show that they were under 13 while they tried to sleep as we were trapped at this airport. (A 8 hour delay after delta's pilot hit something on a runway and they couldn't be bothered to have a spare on hand. )Then 5 hours later after being assured the kitchen would say open until 30 minutes before the last flight and I confirmed this included our delayed flight, we went to attempt to order dinner with the provided vouchers and was told the kitchen closed over an hour ago. Staff was incredible rude and uncaring and takes advantage of trapped passengers to sell over priced frozen food
Atmosphere: 1
Food: 1
Service: 1
Newly renovated. Clean. Pleasant, efficient service. Excellent turkey sandwich and smooth Moscow Mule.
Atmosphere: 5
Food: 5
Service: 5
Customer service was terrible and rude. Was told there was a two drink minimum pre hour at a BAR and grill?!? What?!? Just reflect on what I just said if you didn’t catch it the first time smh…
Atmosphere: 1
Food: 1
Service: 1
Way cheaper than airports usually charge. Food is good too.
Atmosphere: 5
Food: 4
Service: 4
Soooo.... I sit at the bar waiting to be served and finally a representative comes around the corner. (Granted they did not see me sit at the bar yet.) Now grab your popcorn because this is where it gets interesting. Action.....ME: Looking at the drink menu, REP: I can help you over here, meaning at the cash register, ME: I am now sitting at the bar just looking at the menu before I decide, Can I just sit down for a minute? REP: Yes, after I help you at the register (Snarkly), ME: You mean, I have to order first before I sit down? REP: I can help you at the register, ME: Saying verbally "Wow, great customer service!" I order my libation before the flight. At first thought, maybe Bad day because next customer got the attitude also, but then a few other customers stream in and attitude seemed to change, hmmmm. TIP changed from $$ to 2.00. Scene ends...CUT, that's a wrap!!! End Credits: If it is a C-19 protocol for the establishment, it would be better verbalized or signage. Just my two cents.
It is not a Grille! It is a grab and go airport kiosk.With that said, the customer service was excellent and friendly.
It's kind of strange for me to review the only restaurant/bar in the Augusta airport, but I actually had a really great experience. The ladies that work here are so sweet! They are so kind, really personable, and always have a smile on their face. Which is not something you typically see in an airport.Due to COVID, the menu was more limited than usual but I settled on a Roast Beef sandwich and it was really good and fresh. Honestly, it was also pretty reasonable price-wise as far as airport food goes.If you're stuck in the Augusta airport, you'll have to eat here or you'll go hungry- but you may be pleasantly surprised by the service and the food!
3 chicken tenders, fries, and a 20 ounce Pepsi...$14.15. Little airport, big prices.
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