genuinely don’t know how this place is still open. staff was very rude to me and other customers. i waited in line for almost 30 minutes just for 2 things which only two needed to be heated up (breadsticks). almost half the noodles in my pasta were not even cooked all the way and were hard. this is absolutely not the first time i’ve had a poor experience here. staff is never welcoming, almost always slacking off.
Alicia Johnson
So dingy can't see the menu. Not all items labeled. The worker was so rude she didn't care was promoting her business with catering and cards. Pizza was alright bust she didn't even want to give it to me after I paid she was so rude.
Atmosphere: 1
Food: 2
Service: 1
Carl Winslow
Customer service is severely lacking
Atmosphere: 2
Food: 3
Service: 1
dan miller
The purchase of their Stromboli was unacceptable. The Stromboli contained more bread the filling of several different meals. The cashier and the manager appeared as if they didn’t care.
Atmosphere: 2
Food: 1
Service: 1
Ramona Newson
I wish I could rate a 0. I Ordered online they said the order will be ready at 5:07. I get there at 5:08 or something and she informs me she hasn’t even started on my order. After waiting for her to make my order I didn’t leave until 5:34 that is after she dropped my Stromboli on the floor. Never again.
Jess R
Order 2 hours ago of time for 4. Got there at 4:30 and it wasn’t there by the time they got to asking me my order it was 4:50. They told me it was ordered off a third party, who knew the website is considered a third party, had to wait 10 mins until it was done. Whats the point of ordering ahead of time and arguing with me about it being a third party??? Clearly doesn’t have common sense. Third party - I didn’t order it off uber eats THATS A THIRD PARTY
Atmosphere: 1
Food: 3
Service: 1
Antonia Morales
I placed an order via DoorDash today. When it arrived, I was very disappointed. The employee that packed my order which was one slice of pizza and a breadstick did so between two paper plates instead of a to go box. Then the dasher left it on the porch of the office in the rain instead of in the lobby as requested. I was very disappointed in the poor customer service as well as the quality.
Food: 1
Service: 1
Recommended dishes: NY Pepperoni Slice
Alice Oellerich
Food was ordered at 12:54. We ordered a pepperoni pizza. We were told that this pepperoni pizza would be 15 minutes. So we waited, and waited. They didn’t even put our pizza in until 1:11. 30 minutes, as opposed to 15. The food we’d ordered from other locations had already gotten completely cold. We understand if you’re busy, and it’s a lunch rush. We’ve worked in the food industry before, we know how it is; but don’t set unrealistic expectations for your customers, and then not communicate when there’s a change.
Atmosphere: 3
Service: 2
Jim Brownlow
Pizza was good but they forgot about my order..so I had to wait another 20 minutes...45 min total...
Jovanda Bolden
The gentleman puts my pizza in a small little rotator oven to warm up I asked why don’t they use the big oven like they always did when I visit since that’s what makes the pizza like NY pizza he said it taste better. It did not in fact taste better it taste like I put my pizza in the microwave. If I wanted a microwave oven pizza I would have stayed home and did that. So I paid $13 bucks for pizza that tasted like some card board box. No crispy crust but a lack luster pizza instead. I will not be dining with Sbarro ever again. You guys used to be good. Now you guys just suck. What’s the point of having a 400 something degree oven if we’re not making the pizza in it.
2 stars only because the food was good but, wow was that an experience. We were not greeted as we walked up and there was 3 employees not helping customers and made eye contact with us multiple times. After 3mins someone asked for our order, we just wanted two slices. Then this is the kicker. Two of the employees were sitting there cellphones, and using them on the area the cheese sticks roll out of. Like right on top of were it gets warm and the food touches. So gross. We didn’t eat the cheese sticks and just had our pizza.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Breadsticks, NY Pepperoni Slice
Keyla Connie
Just left at 6:10 and they’ve already taken all of the food up…. Mind you the mall closes at 7.
Oğuz Şahin
Even though I asked for spices 2-3 times from the black girl with braided hair and tattoos standing at the counter, she ignored me and continued to take care of other things. However, all he had to do was reach out his hand and give me a pepper. When I asked again, she rolled her eyes as if mocking me, saying "okeeyyyy". What kind of service is this? I don't think I'll ever eat there again.
genuinely don’t know how this place is still open. staff was very rude to me and other customers. i waited in line for almost 30 minutes just for 2 things which only two needed to be heated up (breadsticks). almost half the noodles in my pasta were not even cooked all the way and were hard. this is absolutely not the first time i’ve had a poor experience here. staff is never welcoming, almost always slacking off.
So dingy can't see the menu. Not all items labeled. The worker was so rude she didn't care was promoting her business with catering and cards. Pizza was alright bust she didn't even want to give it to me after I paid she was so rude.
Atmosphere: 1
Food: 2
Service: 1
Customer service is severely lacking
Atmosphere: 2
Food: 3
Service: 1
The purchase of their Stromboli was unacceptable. The Stromboli contained more bread the filling of several different meals. The cashier and the manager appeared as if they didn’t care.
Atmosphere: 2
Food: 1
Service: 1
I wish I could rate a 0. I Ordered online they said the order will be ready at 5:07. I get there at 5:08 or something and she informs me she hasn’t even started on my order. After waiting for her to make my order I didn’t leave until 5:34 that is after she dropped my Stromboli on the floor. Never again.
Order 2 hours ago of time for 4. Got there at 4:30 and it wasn’t there by the time they got to asking me my order it was 4:50. They told me it was ordered off a third party, who knew the website is considered a third party, had to wait 10 mins until it was done. Whats the point of ordering ahead of time and arguing with me about it being a third party??? Clearly doesn’t have common sense. Third party - I didn’t order it off uber eats THATS A THIRD PARTY
Atmosphere: 1
Food: 3
Service: 1
I placed an order via DoorDash today. When it arrived, I was very disappointed. The employee that packed my order which was one slice of pizza and a breadstick did so between two paper plates instead of a to go box. Then the dasher left it on the porch of the office in the rain instead of in the lobby as requested. I was very disappointed in the poor customer service as well as the quality.
Food: 1
Service: 1
Recommended dishes: NY Pepperoni Slice
Food was ordered at 12:54. We ordered a pepperoni pizza. We were told that this pepperoni pizza would be 15 minutes. So we waited, and waited. They didn’t even put our pizza in until 1:11. 30 minutes, as opposed to 15. The food we’d ordered from other locations had already gotten completely cold.
We understand if you’re busy, and it’s a lunch rush. We’ve worked in the food industry before, we know how it is; but don’t set unrealistic expectations for your customers, and then not communicate when there’s a change.
Atmosphere: 3
Service: 2
Pizza was good but they forgot about my order..so I had to wait another 20 minutes...45 min total...
The gentleman puts my pizza in a small little rotator oven to warm up I asked why don’t they use the big oven like they always did when I visit since that’s what makes the pizza like NY pizza he said it taste better. It did not in fact taste better it taste like I put my pizza in the microwave. If I wanted a microwave oven pizza I would have stayed home and did that. So I paid $13 bucks for pizza that tasted like some card board box. No crispy crust but a lack luster pizza instead. I will not be dining with Sbarro ever again. You guys used to be good. Now you guys just suck. What’s the point of having a 400 something degree oven if we’re not making the pizza in it.
Restaurantji Recommends
Ok for corporate
Atmosphere: 3
Food: 3
Service: 5
2 stars only because the food was good but, wow was that an experience. We were not greeted as we walked up and there was 3 employees not helping customers and made eye contact with us multiple times. After 3mins someone asked for our order, we just wanted two slices. Then this is the kicker. Two of the employees were sitting there cellphones, and using them on the area the cheese sticks roll out of. Like right on top of were it gets warm and the food touches. So gross. We didn’t eat the cheese sticks and just had our pizza.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Breadsticks, NY Pepperoni Slice
Just left at 6:10 and they’ve already taken all of the food up…. Mind you the mall closes at 7.
Even though I asked for spices 2-3 times from the black girl with braided hair and tattoos standing at the counter, she ignored me and continued to take care of other things. However, all he had to do was reach out his hand and give me a pepper. When I asked again, she rolled her eyes as if mocking me, saying "okeeyyyy". What kind of service is this? I don't think I'll ever eat there again.
Atmosphere: 1
Food: 1
Service: 1
Really good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Slice Combo
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