Order wrong. Came back second time with receipt and still wrong! Plus cheese singles not shredded on a hot dog not even melted.
Food: 1
Service: 1
C Langley
Food is always fresh.
Atmosphere: 5
Food: 5
Service: 5
Jackie Jeffcoat
Worst Sonic I’ve visited. I’ve pushed the button several times for service and waited 20 minutes and still no acknowledgement to place my order. After flagging someone down, it was an addition Xx minutes before my order arrived. I will not be back to the wheeler road location.
Atmosphere: 3
Food: 2
Service: 1
Sweetie Mcclam
Food was cold
Atmosphere: 5
Food: 2
Service: 5
Jessica McNeil
They were quick and very polite. I appreciate the professionalism. You don't see that much in fast food
Atmosphere: 4
Food: 4
Service: 5
Marquitta Rucker
My family and I visited Sonic on Friday night, and unfortunately, it was one of the most disappointing dining experiences we've ever had. My daughter, home from college, ordered a hot dog combo with an additional side of onion rings. After leaving, we realized there was no hot dog in the bun—just an empty bun. When we returned, the first worker took the bun, and then the "manager" came out and rudely claimed that he knew we had already received the hot dog. He refused to replace it or issue a refund, even though we clearly had not gotten what we paid for. Instead, he offered us two medium sodas—which cost more than the hot dog—but this felt more like an insult than a resolution.
I later spoke with another manager who, while slightly more professional, still refused to refund the money, claiming the refund “offer” had expired. However, that was never communicated to us initially. Instead, they offered a free meal, which did little to repair the damage caused by their dismissive attitude.
As someone in a leadership role myself, I am appalled by the lack of professionalism, customer service, and basic accountability at this location. Judging by the other low reviews for this Sonic, it's clear that this is not an isolated incident. I will not be returning, and I strongly recommend that corporate or the owners reevaluate the team running this location. It's clear changes are needed to restore customer trust.
Atmosphere: 1
Food: 1
Service: 1
griffin farmer
Gone here previously It's been really good. Just went here the other day. Drove up to when the little spot. Press the button and no one answered me or came.
Atmosphere: 3
Food: 4
Service: 2
Jennifer Angel
Ordered a foot long coney w/o chili, added mustard and pickles. This is what arrived in my bag. Really? It's not fit for a dog. Horrible, this should never have left the building. But who cares? Sonic's name isn't being tarnished or anything. Zero pride in workmanship. This cook should be fired.
Wheelchair accessibility: Stalls are extremely tight for SUVs. Only 1 handicapped spot, usually filled with non-handicapped cars.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Mozzarella Sticks
Mackenzie Harden
jemar was super kind to me and my boyfriend in the drive through. give that mans a raise and a jacket
Atmosphere: 5
Food: 5
Service: 5
Brittany Manelick
Only unhappy because they advertise the closing time for 11pm but close early by 10/10:30 for their convenience. Had me wait in line at the microphone for 10 mins before even informing me that they were closed. Very inconvenient for the guests that get off work late and count on this location being open the time that’s stated online. Very disappointing
Order wrong. Came back second time with receipt and still wrong! Plus cheese singles not shredded on a hot dog not even melted.
Food: 1
Service: 1
Food is always fresh.
Atmosphere: 5
Food: 5
Service: 5
Worst Sonic I’ve visited. I’ve pushed the button several times for service and waited 20 minutes and still no acknowledgement to place my order. After flagging someone down, it was an addition Xx minutes before my order arrived. I will not be back to the wheeler road location.
Atmosphere: 3
Food: 2
Service: 1
Food was cold
Atmosphere: 5
Food: 2
Service: 5
They were quick and very polite. I appreciate the professionalism. You don't see that much in fast food
Atmosphere: 4
Food: 4
Service: 5
My family and I visited Sonic on Friday night, and unfortunately, it was one of the most disappointing dining experiences we've ever had. My daughter, home from college, ordered a hot dog combo with an additional side of onion rings. After leaving, we realized there was no hot dog in the bun—just an empty bun. When we returned, the first worker took the bun, and then the "manager" came out and rudely claimed that he knew we had already received the hot dog. He refused to replace it or issue a refund, even though we clearly had not gotten what we paid for. Instead, he offered us two medium sodas—which cost more than the hot dog—but this felt more like an insult than a resolution.
I later spoke with another manager who, while slightly more professional, still refused to refund the money, claiming the refund “offer” had expired. However, that was never communicated to us initially. Instead, they offered a free meal, which did little to repair the damage caused by their dismissive attitude.
As someone in a leadership role myself, I am appalled by the lack of professionalism, customer service, and basic accountability at this location. Judging by the other low reviews for this Sonic, it's clear that this is not an isolated incident. I will not be returning, and I strongly recommend that corporate or the owners reevaluate the team running this location. It's clear changes are needed to restore customer trust.
Atmosphere: 1
Food: 1
Service: 1
Gone here previously It's been really good. Just went here the other day. Drove up to when the little spot. Press the button and no one answered me or came.
Atmosphere: 3
Food: 4
Service: 2
Ordered a foot long coney w/o chili, added mustard and pickles. This is what arrived in my bag. Really? It's not fit for a dog. Horrible, this should never have left the building. But who cares? Sonic's name isn't being tarnished or anything. Zero pride in workmanship. This cook should be fired.
Wheelchair accessibility: Stalls are extremely tight for SUVs. Only 1 handicapped spot, usually filled with non-handicapped cars.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Mozzarella Sticks
jemar was super kind to me and my boyfriend in the drive through. give that mans a raise and a jacket
Atmosphere: 5
Food: 5
Service: 5
Only unhappy because they advertise the closing time for 11pm but close early by 10/10:30 for their convenience. Had me wait in line at the microphone for 10 mins before even informing me that they were closed. Very inconvenient for the guests that get off work late and count on this location being open the time that’s stated online. Very disappointing
Restaurantji Recommends
The food has been lower quality, yet the service is excellent.
Atmosphere: 3
Food: 3
Service: 5
Pretty good! Location is a bit awkward, but the people are nice! Those cream slushies are great, but the best item is always the PRETZEL TWIST!!!
Atmosphere: 5
Food: 5
Service: 5
Staff are friendly and helpful. Orders generally come quickly and correct.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots, Onion Rings, Burger
I enjoy going to Sonic for their chicken fingers and pretzels. Not to mention half price drinks when I order through the app all day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots, Onion Rings
Chilli always tastes burnt 😒
Cannot hear the girl in the drive-thru and she couldn't care less...
Atmosphere: 4
Food: 2
Service: 3
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