Chick-fil-A
3951 Austell Rd, Austell
(470) 523-8388
Recent Reviews
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You have been blessed with a friendly group of young people who work at your drive through. Each one had a smile and acted as though they were glad you chose their establishment for my lunch. Joyce Dietz
Customer service was subpar.
Food: 2
Service: 1
Great breakfast with their pleasure phrase.
Atmosphere: 5
Food: 4
Service: 4
Servers are great and the food is always good, but they missed many order notes. I didn't get my bottle of water, so I waited for someone attention. A gentleman asked if I was missing anything, and I told him he got me the bottle and was very courteous. I should have checked the bag. When I got itI realized I didn't get the sauces I ordered.
The sandwich just isn't the same without the sauce!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chick-Fil-A Chicken Sandwich, Spicy Chicken Sandwich
This restaurant offers the best customer service I have ever experienced. What makes it so impressive is how they train their young staff to prioritize courtesy and excellent service. Whenever you say "thank you," they always respond with "my pleasure," which speaks volumes about their respectfulness and professionalism. It’s refreshing and inspiring to see young people demonstrating such exceptional manners and dedication to service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Hash Browns, Spicy Chicken Sandwich
Do better people! Fuzz on food is not acceptable, no ice in sweet tea, that was not sweet. No flavor to the food either.
Atmosphere: 1
Food: 2
Service: 2
Make sure you check your food for mold BEFORE you leave the store. I thought I could call them and send a photo when I opened a moldy fruit bowl but they make you drive all the way back and waste your own time and gas or they won’t do anything about it. Then the manager gives me my refund in cash (I paid with card) and takes the fruit bowl back inside. I found that disgusting after I’ve already touched it and there’s no guarantee they won’t pick out the bad pieces and give it to the next customer. Unsanitary.
Atmosphere: 3
Food: 3
Service: 1
The flow of this location is not customer friendly. Neither is the staff. There’s no “my pleasure” here. Just made me sad bc CFA has such a great standard of service.
Atmosphere: 1
Food: 4
Service: 1
This location ALWAYS forgets something in my bag. It’s an every time thing and it’s so annoying.
Atmosphere: 1
Food: 3
Service: 1
Early afternoon, two people in the line at drive thru. Ordered two items and they messed my order up. Didn’t realize until I got back to work to eat my food at lunch. Nice.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
The supposed manager of this location held a nasty attitude with me when I requested a larger amount of ice-cream for my autistic son. I offered to pay extra but they simply REFUSED.
Atmosphere: 1
Food: 4
Service: 1
always missing items
Atmosphere: 1
Food: 1
Service: 1
The parking lot is very confusing.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cobb Salad
I received my kale crunch salad with bugs inside it. I contacted the local store and was given the option to return the salad for replacement or refund. However both options require me to drive 45-55 mins back to the store which is ridiculous. Not to mention just the overall lack of empathy for my experience of eating a bug. I have taken pictures of what appears to be a caterpillar inside the salad. Overall terrible customer service and recovery.
Food: 1
I work down the street so I come here often for food, service is always great, johan is always friendly, 10/10 service
Atmosphere: 5
Food: 4
Service: 5
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