Never eating at Firehouse Subs again.Team of four workers couldn’t get my order right. Asked the cashier politely that I ordered a large sub they said they didn’t hear it. Had to ask the other workers if they could make my sandwich without the toppings I paid for and they sent me to the cashier again. Cashier says he’ll up charge me to fix my sandwich and I just gave up and took it as unintended.If every firehouse has the same energy of not wanting to keep customers then so be it, my wife and I will never support again.
Atmosphere: 1
Food: 1
Service: 1
denise rodriguez
I will never give them my business again! They have 3 teenagers working here with no manager in site so they feelLike they can disrespect the customers. They refused to make my sandwich for the simple fact that I placed it in the app and the app set it for the next day, I asked one of them to cancel the order and they said they didn’t know how to do it! Welcome to the new normal, where there is no customer service anywhere. Save your money and your sanity and stay away from this placeResponse to their post;3/14 reply to firehouse reply.. funny you mentioned how you don’t want customers to be disappointed and posts here to co tact firehouse online when the day of the incident I did call the customer service line and have yet heard back from anyone about my refund and complaint if you really cared this would have been handled already and for context it is now Thursday and the incident happens last Sunday!
Food: 3
Service: 1
Nat Jen
That was the freshest sub I've ever had! Very kind management and staff as well!
Atmosphere: 5
Food: 5
Service: 5
Bobby ODonald
The service was awesome. The man that took our order was nice, polite and very helpful. I had chicken parm and it was great. Big ? to firehouse subs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Sub
Kristan Stephens
Super disappointed!!! Been coming here for years and never a problem. Has ownership changed??Ordered a small chicken parm meatball sub si ce it’s new. I was starving. So much so I started eating in my drive home. The sandwich was obviously cut off from another sandwich which had been sitting around!! It wasn’t even warm, the cheese was like plastic looking from sitting out for a while, barely a sauce. It was awful! I’ve honestly never had a bad sandwich from there until now.I live ONLY 7 min away. I left right after I made the call. So the sandwich SHOULD have been HOT and the cheesy gooey not looking fake.I WANT MY MONEY BACK!!!!!
Food: 1
Service: 4
Mark Westbrook
First time eating here and it was excellent. Best sub I've ever had. It will be my sub shop from now on. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Keith Bryan (Gravityax)
Food was good, service was great and appreciated, typical eat-and-run atmosphere otherwise. I would eat here again.
Atmosphere: 4
Food: 4
Service: 5
joe king
slaw pork not good..no real cold slaw meat pre pkg.don't order. meat preserve too
Atmosphere: 4
Food: 2
Service: 5
Nia Cooper
I overheard the manager.. speaking crazy to the employee...in front of customers.... the manager needs to learn how to manage DANIEL... he sucks!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Kendall
I don’t review much but I felt the need to let people know that service here is better than Chick-Fil-A. I see the same folks every time I come and they are genuine. I appreciate that. The food is real… not like their competitors. Great place. I’m here all the time.
Once I opened my order I called to let them know they gave me the wrong item. They said sorry but didn't tell me while picking up my order they no longer carried the soup. I asked for a manager they said he wasn't there. I called the next day the manager Daniel was VERY RUDE. Wasn't listening told me what do I want him to do he was busy and didn't have time for small talk! Over talked me, asked the same questions I gave the answer to. Told me there wasn't a corporate office that the buck stopped at him! Asked me if I understood his question of what did I want him to do. Then told me he was about to hang up. I disconnected the call his store called back but at this point I would never want to eat food from a place where the manager talks to you like your the problem because he wasn't there too fix the situation when I called the night of the issue
Non of Your business
Usually have a great experience here, but this time they did not listen at all. I made it clear NO PICKLES "I'm Allergic" but they not only put a pickle but they laid it across the whole sandwich.... than I paid for extra meat , but they did not put any extra meat on the sandwich. But charged me for it! When I called them about it, they said they will fix it next time I go in. WE WILL SEE!
Atmosphere: 3
Food: 2
Service: 1
Jamila Morgan
The gentlemen who prepared my sub this afternoon had the most impeccable customer service I've ever received at any Firehouse Subs. They were attentive to make sure that I was satisfied with my online order. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Andri Hall Jr
They had my order ready on time as soon as I came in. Couldn’t ask for any better. Nice clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Desiree Galloway
Great customer service. Great food. I was seved by wonderful store full of handsome Kings. Keep up the good work!
Never eating at Firehouse Subs again.Team of four workers couldn’t get my order right. Asked the cashier politely that I ordered a large sub they said they didn’t hear it. Had to ask the other workers if they could make my sandwich without the toppings I paid for and they sent me to the cashier again. Cashier says he’ll up charge me to fix my sandwich and I just gave up and took it as unintended.If every firehouse has the same energy of not wanting to keep customers then so be it, my wife and I will never support again.
Atmosphere: 1
Food: 1
Service: 1
I will never give them my business again! They have 3 teenagers working here with no manager in site so they feelLike they can disrespect the customers. They refused to make my sandwich for the simple fact that I placed it in the app and the app set it for the next day, I asked one of them to cancel the order and they said they didn’t know how to do it! Welcome to the new normal, where there is no customer service anywhere. Save your money and your sanity and stay away from this placeResponse to their post;3/14 reply to firehouse reply.. funny you mentioned how you don’t want customers to be disappointed and posts here to co tact firehouse online when the day of the incident I did call the customer service line and have yet heard back from anyone about my refund and complaint if you really cared this would have been handled already and for context it is now Thursday and the incident happens last Sunday!
Food: 3
Service: 1
That was the freshest sub I've ever had! Very kind management and staff as well!
Atmosphere: 5
Food: 5
Service: 5
The service was awesome. The man that took our order was nice, polite and very helpful. I had chicken parm and it was great. Big ? to firehouse subs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Sub
Super disappointed!!! Been coming here for years and never a problem. Has ownership changed??Ordered a small chicken parm meatball sub si ce it’s new. I was starving. So much so I started eating in my drive home. The sandwich was obviously cut off from another sandwich which had been sitting around!! It wasn’t even warm, the cheese was like plastic looking from sitting out for a while, barely a sauce. It was awful! I’ve honestly never had a bad sandwich from there until now.I live ONLY 7 min away. I left right after I made the call. So the sandwich SHOULD have been HOT and the cheesy gooey not looking fake.I WANT MY MONEY BACK!!!!!
Food: 1
Service: 4
First time eating here and it was excellent. Best sub I've ever had. It will be my sub shop from now on. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Food was good, service was great and appreciated, typical eat-and-run atmosphere otherwise. I would eat here again.
Atmosphere: 4
Food: 4
Service: 5
slaw pork not good..no real cold slaw meat pre pkg.don't order. meat preserve too
Atmosphere: 4
Food: 2
Service: 5
I overheard the manager.. speaking crazy to the employee...in front of customers.... the manager needs to learn how to manage DANIEL... he sucks!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I don’t review much but I felt the need to let people know that service here is better than Chick-Fil-A. I see the same folks every time I come and they are genuine. I appreciate that. The food is real… not like their competitors. Great place. I’m here all the time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Once I opened my order I called to let them know they gave me the wrong item. They said sorry but didn't tell me while picking up my order they no longer carried the soup. I asked for a manager they said he wasn't there. I called the next day the manager Daniel was VERY RUDE. Wasn't listening told me what do I want him to do he was busy and didn't have time for small talk! Over talked me, asked the same questions I gave the answer to. Told me there wasn't a corporate office that the buck stopped at him! Asked me if I understood his question of what did I want him to do. Then told me he was about to hang up. I disconnected the call his store called back but at this point I would never want to eat food from a place where the manager talks to you like your the problem because he wasn't there too fix the situation when I called the night of the issue
Usually have a great experience here, but this time they did not listen at all. I made it clear NO PICKLES "I'm Allergic" but they not only put a pickle but they laid it across the whole sandwich.... than I paid for extra meat , but they did not put any extra meat on the sandwich. But charged me for it! When I called them about it, they said they will fix it next time I go in. WE WILL SEE!
Atmosphere: 3
Food: 2
Service: 1
The gentlemen who prepared my sub this afternoon had the most impeccable customer service I've ever received at any Firehouse Subs. They were attentive to make sure that I was satisfied with my online order. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
They had my order ready on time as soon as I came in. Couldn’t ask for any better. Nice clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder on Wheat
Great customer service. Great food. I was seved by wonderful store full of handsome Kings. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5