Rebecca from this establishment is a very rude and ignorant employee, she goes by whatever rules that she wants to and does not run the store properly, she is very condescending and ignorant and I will never be recommending this story to anyone to try a burger people like her should not be at your front counter talking to people, she does not have people skills nor does she have common sense whoever is above this person from the Austell location please make sure Rebecca is never at the front desk taking orders for anyone thank you for your time but I would never be coming here again due to her personally🙏🏾
Atmosphere: 1
Food: 1
Service: 1
nebiyah haniah
The burger buns got soggy really quickly, which made it messy and hard to eat. The Cajun fries and the chocolate milkshake with Oreo was really good tho
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries
Jim Raynor
Dispite the name, they are very understaffed. Expect to pay $15 for just a cheese burger by itself. Wait times are 30-40 minutes if you're lucky since they are so busy. 1 hour wait times for 1 burger is normal here. You can buy ground beef and burger ingredients and cook it at home before you get your 1 burger.
Atmosphere: 2
Food: 4
Service: 1
Rafael Silva
I have been to this location dozens of times! The service sure has gone downhill! The quality as well! So i purchased two bacon cheeseburgers online for a pick up. Well i go to pick it up and they are out of cheese. Unable to do a refund! Manager says i called him a liar when i asked for some sort of proof i would get a refund at a later date and to top it all out my burger came with the wrong toppings and with a patty the size of a mcdouble patty! Five guys just lost a customer that purchases here at least 1x a month.
Atmosphere: 1
Food: 1
Service: 1
Peter Martinez
I wasn't sure of this place, but once I bit into that cheese burger, I was wondering over. The regular cheese burger is big enough 😋
Atmosphere: 3
Food: 4
Service: 4
YVETTE H
Always great!
Atmosphere: 5
Food: 5
Service: 5
Natalie R.
The food is great but they really cut us short on fries the last time.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Large Fries
Chris Peters
They went over the top with service! So excellent, highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Daniel Schmidt
This is a place that would be better ran by robots. The place is dirty and the staff are not people’s people. If you don’t know how to deal with customers, then why are you in customer service? The manager can’t put two and two together
Very expensive for what you get. Paid over $20 for 2 LITTLE cheeseburgers & 1 little fry. We like the food but rarely go because of the cost. The floor is so covered in grease it's hazardous.
Atmosphere: 2
Food: 5
Service: 4
Robin Horne
I like the food but the shake was not good it did not taste like ice cream.
Atmosphere: 4
Food: 5
Service: 5
steffani salter
What a great staff!! I had to admire how the team was moving quickly and efficiently to get everyone order. They took initiative to insure there was excellent customer service and were very friendly. Greeted with a smile which is what's missing in most food industries!
Atmosphere: 5
Food: 5
Service: 5
Eugene Coogler
Good food and good service!
Atmosphere: 3
Food: 3
Service: 4
Joie Clay
My strawberry shake was horrible. It tasted like medicine. Nasty! The burger was good and sloppy.
Food Greasy bad and fries .
Won't ever go Back.
Atmosphere: 1
Food: 1
Service: 1
Rebecca from this establishment is a very rude and ignorant employee, she goes by whatever rules that she wants to and does not run the store properly, she is very condescending and ignorant and I will never be recommending this story to anyone to try a burger people like her should not be at your front counter talking to people, she does not have people skills nor does she have common sense whoever is above this person from the Austell location please make sure Rebecca is never at the front desk taking orders for anyone thank you for your time but I would never be coming here again due to her personally🙏🏾
Atmosphere: 1
Food: 1
Service: 1
The burger buns got soggy really quickly, which made it messy and hard to eat. The Cajun fries and the chocolate milkshake with Oreo was really good tho
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries
Dispite the name, they are very understaffed. Expect to pay $15 for just a cheese burger by itself. Wait times are 30-40 minutes if you're lucky since they are so busy. 1 hour wait times for 1 burger is normal here. You can buy ground beef and burger ingredients and cook it at home before you get your 1 burger.
Atmosphere: 2
Food: 4
Service: 1
I have been to this location dozens of times! The service sure has gone downhill! The quality as well! So i purchased two bacon cheeseburgers online for a pick up. Well i go to pick it up and they are out of cheese. Unable to do a refund! Manager says i called him a liar when i asked for some sort of proof i would get a refund at a later date and to top it all out my burger came with the wrong toppings and with a patty the size of a mcdouble patty! Five guys just lost a customer that purchases here at least 1x a month.
Atmosphere: 1
Food: 1
Service: 1
I wasn't sure of this place, but once I bit into that cheese burger, I was wondering over. The regular cheese burger is big enough 😋
Atmosphere: 3
Food: 4
Service: 4
Always great!
Atmosphere: 5
Food: 5
Service: 5
The food is great but they really cut us short on fries the last time.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Large Fries
They went over the top with service! So excellent, highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
This is a place that would be better ran by robots. The place is dirty and the staff are not people’s people. If you don’t know how to deal with customers, then why are you in customer service? The manager can’t put two and two together
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Very expensive for what you get. Paid over $20 for 2 LITTLE cheeseburgers & 1 little fry. We like the food but rarely go because of the cost. The floor is so covered in grease it's hazardous.
Atmosphere: 2
Food: 5
Service: 4
I like the food but the shake was not good it did not taste like ice cream.
Atmosphere: 4
Food: 5
Service: 5
What a great staff!! I had to admire how the team was moving quickly and efficiently to get everyone order. They took initiative to insure there was excellent customer service and were very friendly. Greeted with a smile which is what's missing in most food industries!
Atmosphere: 5
Food: 5
Service: 5
Good food and good service!
Atmosphere: 3
Food: 3
Service: 4
My strawberry shake was horrible. It tasted like medicine. Nasty! The burger was good and sloppy.
Atmosphere: 5
Food: 2
Service: 5
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